Qureos Mentor

Dusit Thani Dubai

PRIMARY RESPONSIBILITIES:
 Responsible for seating and greeting the guests, escorting them to their table, pulling chairs for the ladies, and presenting menus according to Dusit Standards. 
 Controls and maintains the sufficiency of operating equipment and supplies for service, keeps the stand or reception desk clean and organized at all times. 
 Plans out the seating chart and organizes the reservations (planning is everything when running an effective host stand). 
 Effectively operates the table management system 
 Liaises with guests to check up on service delivery and guest s satisfaction for service and product improvement 
 Bids farewell to all guests. Checks to see that everything was wonderful. Not only is the host or hostess the first impression the guest gets when they come to an establishment they are also the last. He/she should check with every guest and if there was any kind of problem, quickly get a manager to rectify the situation. 
 Promotes the impressive service to achieve the financial goals of the Outlet by maximizing the guest satisfaction whenever the chance arises. 
 Monitors grooming standards for all service personnel in the outlet. 
 Maintains a clean and wholesome ambiance in the area, controlling room temperature, ventilation, and lighting effects. 
 Organizes and maintains the cleanliness and tidiness of all the dining room, entryway, bathrooms, and ensures that menus are kept clean throughout operations, as well as other operating amenities are well-stock and prepared. 
 Attends daily briefing and de-briefing as required by supervisors. 
 Participates in all training organized by hotel management to improve the service, skills and knowledge. 
 Performs other duties as assigned by supervisors.
REPORT LINES &amp; COMMUNICATIONS:
 Reports to Assistant Outlet Manager/ Outlet Supervisor. 
 Coordinates with other outlet heads and kitchen section heads for reservations, special VIP arrangements and other activities in the Hotel.
OTHERS
 Continuous learning through own IDP. 
 Any other duties as may be assigned by the superior.
ACCOUNTABILITIES
 Represents Dusit s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
COMPANY S CULTURE
 Communicate and fully embracing the Company s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. Proud to belong and to contribute 
CONFIDENTIALITY
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Hostess

Maintains complete knowledge and comply with all hotel and departmental standards, policies and procedures. Processes all reservation requests, changes, and cancellations according to the standards. Observes proper telephone manners at all times. Maintains complete, accurate and timely information which are essential to the reservation. Handle guest queries, requests and complaints related to reservations in a polite and efficient manner. Sells the best-rated room to meet the guest s needs and maximize the room revenue. Suggest alternative date for requests on overbooked situation. Explains effectively the hotel s policies such as: check-in and check-out time, guarantee, no-shows and cancellations for the guest to understand. Set up proper billing accounts according to the policy. Liaise with the Sales Department regarding booking of group rooms, banquet or conventions and long-term apartment tenants.

Reservations Agent

PRIMARY RESPONSIBILITIES:
<ul>
<li>Attends daily morning sales meeting.</li>
<li>Calls local agents, companies, organizations and airlines.</li>
<li>Contacts clients and develop business leads.</li>
<li>Documents all contacts with clients.</li>
<li>Submits call reports on daily basis.</li>
<li>Forwards relevant confirmation to clients on any business secured.</li>
<li>Develops new business from local agents, companies, organizations and airlines.</li>
<li>Schedules sales blitz to local companies and airlines to promote the hotel.</li>
<li>Advises management of sales effort progress and bookings.</li>
<li>Follows, reviews, and advise the superior of ways to improve the Sales and Marketing Standards and Policy.</li>
<li>Performs other duties as assigned by supervisor.</li>
</ul>
ADMINISTRATIVE RESPONSIBILITIES
<ul>
<li>Appraises performance of Sales employee under the supervision periodically according to Human Resources policy and initiates appropriate corrective measures to improve deficiencies.</li>
<li>Exercises administrative supervision on Sales employee which include personnel requisition, disciplinary, promotion and training, approves leave and overtime requests.</li>
<li>Checks and ensures that the jobs assigned to subordinates have been effectively completed on the timely basis and according to hotel s expectation.</li>
<li>Recommends corrective actions for unfavorable variances in job standards and budget commitment.</li>
<li>Proposes and executes an effective duty to ensure sufficiency of manpower in accordance to volume of business.</li>
<li>Establishes two-way communication within and related departments.</li>
<li>Communicates effectively with guests, subordinates, immediate supervisors and other section heads.</li>
<li>Attends daily briefing and departmental meetings as assigned by supervisor.</li>
<li>Manages time effectively by meeting deadlines on time.</li>
<li>Identifies and solves problems in a professional manner.</li>
<li>Assists others to ensure the operation is run smoothly and effectively.</li>
</ul>
TECHNICAL RESPONSIBILITIES
<ul>
<li>Knows, understands, and reviews the job description of all positions in the department and be able to perform the task as required.</li>
<li>Knows and understands policies of the department well and can guide others to perform the job well.</li>
<li>Recognizes and able to manage to maintain good quality products and presentation.</li>
<li>Checks, reviews, and proposes service standards established by the company.</li>
<li>Provides assistance to the employee when required.</li>
<li>Maintains self and all personnel s grooming standards.</li>
<li>Concerns and promotes the hotel s environmental programs and other programs which are organized by the hotel and employees.</li>
<li>Manages wastes by reducing and recycling the wastes, carefully use of resources.</li>
<li>Approves and be responsible for the requisition point and par stock of products used by the department.</li>
</ul>
COMMERCIAL RESPONSIBILITIES
<ul>
<li>Communicates effectively with guest, clients, business partners and staff.</li>
<li>To be a good sales person to promote hotel s image and businesses.</li>
<li>Participates community projects or activities in order to promoting the hotel s image and cooperation to improve community relationship.</li>
</ul>
HUMAN RESOURCES RESPONSIBILITIES:
<ul>
<li>To be evaluated according to the performance evaluation program.</li>
<li>Attends training as required by the company and to develop him/herself to grow effectively.</li>
<li>Motivates all employees to grow within the company.</li>
</ul>
RELATIONSHIP
<ul>
<li>Reports to Director of Marketing or General Manager and EAM in case of GM s absence.</li>
<li>Coordinates with all concerned personnel to ensure that all activities are accomplished.</li>
<li>Interacts with clients. guests, government officials, supplies, and other important individual in the community in promoting the hotel.</li>
</ul>
OTHERS
<ul>
<li>Continuous learning through own IDP.</li>
<li>Any other duties as may be assigned by the superior.</li>
</ul>
ACCOUNTABILITIES
<ul>
<li>Represents Dusit s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</li>
</ul>
COMPANY S CULTURE
<ul>
<li>Communicate and fully embracing the Company s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. Proud to belong and to contribute</li>
</ul>
CONFIDENTIALITY
<ul>
<li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li>
</ul>

Sales Executive

Provides alcoholic and non-alcoholic beverages service to the guests according to the prescribed service rules and standards with emphasis on accuracy and speed. 
 Prepares and mixes all types of drinks and cocktails, based on standardized recipes of drinks. 
 Organizes all the stocks in the bar and store room in a professional manner. 
 Maintains and ensures the cleanliness and maintenance of the bar area, chillier, fringes, bar floor, storage areas and all equipment and tools inside the bar. 
 Prepares Daily Bar Inventory and Sales Report, Inter-Transfer Report, Daily Breakage/Spoilage/Spillage Report, Full Bottle Sales Report, Daily operating equipment inventory for the bar. 
 Prepares Beverage Supplies, Operating Supplies and Food Supplies Requisition for the Bar. 
 Maintains bar stock according to established par stock level and arranges requisitioned items according the appropriate storage condition of the specific wines and spirits. 
 Maintains adequate bar supplies such as napkins, straws, cocktail picks, etc., arranges them neatly in the assigned areas. 
 Handles cashiering tasks when assigned in Outlets with self-cashiering like Pool Side. 
 Validates guest orders in the guest check and computes for the total sales. 
 Turns over the sales and the report for the day to the Head Cashier. 
 Maintains clean and sufficient operating equipment such as glassware, bar tools and equipment, chinaware, etc., required for service hours in the bar. 
 Handles the orderly stocking of glassware and ensures adequate stock and inventory is maintained. 
 Conducts monthly inventory of the operating equipment in the bar. 
 Cleans and controls the bar chiller and wine chiller daily. 
 Chills and cools sufficient beverage supplies at the appropriate serving temperature before service hours. 
 Prepares all mise-en-place before the service hours. 
 Prepares all the garnish and mixers to speed up the service during peak hours. 
 Boosts the sales of wines and spirits in the bar. 
 Participates in association and club membership related to bar/cocktails and wines to update knowledge on latest service style and products, as well as promoting the image of bar. 
 Assists as required co-employees within the department and other department in the performance of duties and responsibilities to attain quality product and service for the hotel. 
 Performs other tasks assigned by the Restaurant Manager which leads to guest satisfaction and profit for the Hotel.
REPORT LINES &amp; COMMUNICATIONS:
 Reports to the Assistant Outlet Manager/ Outlet Supervisor. 
 Relates to co-employees within service, kitchen and other department in the performance of his/her job. 
OTHERS
 Continuous learning through own IDP. 
 Any other duties as may be assigned by the superior.
ACCOUNTABILITIES
 Represents Dusit s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
COMPANY S CULTURE
 Communicate and fully embracing the Company s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. Proud to belong and to contribute 
CONFIDENTIALITY
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Bartender

To assist Reservation Manager to management of daily, weekly and monthly reports and projects as defined and requested by the DOSM. 
 Submit requested reports and information in a timely manner. 
 Proactively promote other sister properties of the Dusit Hotels and Resorts. 
 Motivates the reservation team by creating and maintaining a good working environment within the department, and also maintains a positive working relationship with other departments in the hotel. 
 To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale. 
 Develop short, medium and long term reservation strategies to support the overall hotel business needs. 
 Maintains high level of effective communications with guests and colleagues. 
 Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel. 
 Participates in community projects or activities in order to promote the hotel s image and cooperates to improve community relationship. 
 Maintain a very good reputation for the hotel and assist to increase the overall profitability of the hotel.

Assistant Manager Reservations

PRIMARY RESPONSIBILITIES: 
1. Controls and monitors the usage of the training Budget. 
2. Analyzes training needs of the hotel based on guest questionnaires and the comments from our Executives, Managers. 
3. Organizes language classes, especially English for guest contact staff. 
4. Prepares yearly training program for the hotel. 
5. Ensures that all training records is kept and can be retrieved at all times. 
6. Ensures that all compulsory training courses is taking place, i.e. basic fire prevention training, fire drill, food hygiene, etc. 
7. Conducts all corporate courses as per the direction of the company. 
8. Designs training courses to help develop our employees to be better at work. 
9. Provides assistance on training related matters to all Managers. 
10. With the cooperation of Managers, verify suitable course participants for any training courses available. 
11. Checks monthly training report prepared by Learning &amp; Development Officer. 
12. Presents training department activity in Monthly P&amp;L Meeting. 
13. Verifies the document before the submission to Department of Skills Development for 200% expense deduction. 
14. Monitors training program conducted by managers when possible. 
15. Supports Learning &amp; Development Officer with regards to the internship of students from different educational institutes. 
16. Looks after overseas trainees as it involves legal issues. 
17. Responsible for any corporate training project i.e. Management Trainee Program, Executive Trainee Program etc. 
18. Coordinates with all Dusit affiliated hotels for cross training. 
19. Coordinates with all educational institutes for hotel visit program, especially Dusit Thani College. 
ADMINISTRATIVE RESPONSIBILITIES 
1. Develops oneself at all times. 
2. Understands all Training related policies so that can coach subordinates to perform their functions efficiently including develop them to be better at work. 
3. Delegates training tasks to training personnel to carry them out. 
4. Controls office expenses through careful use of all resources &amp; promotes this to be one of the required habits among all colleagues. 
5. Maintains grooming standards. 
6. Helps conserve energy and water, manages wastes by reducing and recycle the wastes, carefully use of all resources. 
7. Establishes two ways communication with all including encourage this practice among all. 
8. Ensures the tidiness &amp; cleanliness in the office. 
9. Performs any other related duties as assigned by superior.

Assistant Manager Learning & Development

PRIMARY RESPONSIBILITIES:
 Follows policy and practice established by the sales and marketing, corporate sales &amp; marketing and the hotels goals and objectives. 
 Advises management of sales effort progress and bookings. 
 Follows, reviews, and advise the superior of ways to improve the sales and marketing standards and policy. 
 Performs the best to achieve the departmental as well as the hotel s business goals. 
 Reports on confirmed and anticipated bookings for forecasting purposes. 
 Meets regularly with hotel department heads to review sales efforts and provide feedback from customers. 
 Provides directions to all concerned departments regarding incoming groups. 
 Directs sales executives and/or sales coordinator to contact potential business leads, keeping control of heavy booking dates. 
 Resolves booking conflict based on group importance, revenue potential, alternate dates. 
 Corresponds with group contacts. 
 Pursues departmental procedure for approaching a contact from the initial call to documentation, to follow up. 
 Maintains close contract with travel agents, local business groups and airlines. 
 Entertains clients as needed. 
 Analyses sales results and competition, and recommend ways to improve the situation. 
 Liaises with concerned departments to ensure that operations will deliver the best quality products to the clients. 
 Furnishes sales monthly reports according to the request on a timely basis. 
 Performs other duties as assigned by supervisor.
ADMINISTRATIVE RESPONSIBILITIES
 Checks and ensures that the jobs assigned to subordinates have been effectively completed on the timely basis and according to hotel s expectation. 
 Recommends corrective actions for unfavorable variances in job standards and budget commitment. 
 Establishes two-way communication within and related departments. 
 Communicates effectively with guests, subordinates, immediate supervisors and other section heads. 
 Attends daily briefing and departmental meetings as assigned by supervisor. 
 Manages time effectively by meeting deadlines on time. 
 Identifies and solves problems in a professional manner. 
 Assists others to ensure the operation is run smoothly and effectively.
TECHNICAL RESPONSIBILITIES
 Knows and understands policies of the department well and can guide others to perform the job well. 
 Recognizes and able to manage to maintain good quality products and presentation. 
 Checks, reviews, and proposes service standards established by the company. 
 Provides assistance to the subordinates and colleagues when required. 
 Maintains self and all personnel s grooming standards. 
 Manages wastes by reducing and recycling the wastes, carefully use of resources. 
COMMERCIAL RESPONSIBILITIES
 Communicates effectively with guest, clients, business partners and staff. 
 To be a good sales person to promote hotel s image and businesses. 
 Participates community projects or activities in order to promoting the hotel s image and cooperation to improve community relationship.
HUMAN RESOURCES RESPONSIBILITIES:
 To be evaluated according to the performance evaluation program. 
 Attends training as required by the company and to develop him/herself to grow effectively. 
 Motivates all employees to grow within the company.
RELATIONSHIP
 Reports to director of sales in case of DOS absence. 
 Coordinates with all concerned personnel to ensure that all activities are accomplished. 
 Interacts with clients. guests, government officials, supplies, and other important individual in the community in promoting the hotel.
OTHERS
 Continuous learning through own IDP. 
 Any other duties as may be assigned by the superior.
ACCOUNTABILITIES
 Represents Dusit s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
COMPANY S CULTURE
 Communicate and fully embracing the Company s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. Proud to belong and to contribute 
CONFIDENTIALITY
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Assistant Sales Manager

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