Qureos Mentor

Farmers Insurance Group

<div><p><b>We are Farmers &ndash; where ambition meets opportunity.</b></p><br>
<p></p>
<p>
At Farmers, we&rsquo;re not just known for unforgettable jingle &ndash; we&rsquo;re a team with a passion for purpose and making a real difference in people&rsquo;s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn&rsquo;t just a goal &ndash; it&rsquo;s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.</p><br>
<p></p>
<p>
Join an award-winning, equal opportunity employer, where you&rsquo;ll find more than a job &ndash; you&rsquo;ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.</p><br>
<p></p>
<p>
Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let&rsquo;s build something incredible together!</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div>Execute long term planning (typically 4 weeks to 18+ months or more) including forecasting and scheduling. Partners closely with business stakeholders to optimize staffing capacity and service levels for multiple lines of business. Execute monthly forecasting process to provide insight and recommendations to the budgeting and CAP process.</div></div><div><div><h2 class="jobSectionHeader"><b>
Essential Job Functions</b></h2>
</div><div><ul><li><b>Deliver high‑quality analytics and insights</b> by executing ad‑hoc requests driven by changes in tools, underwriting requirements, and evolving business needs, ensuring leaders have timely, accurate data to make informed decisions.</li>
<li><b>Evaluate and forecast operational impacts</b> by conducting comprehensive analyses of staffing, workflow, and process changes; translate findings into actionable recommendations that enhance schedule optimization and overall performance.</li>
<li><b>Lead structured performance reviews</b> through monthly and quarterly assessments in partnership with Product teams, ensuring alignment on priorities, risks, and business outcomes.</li>
<li><b>Influence strategic planning</b> by partnering with director‑ and senior‑level leadership to develop operational strategies, refine forecasts, and provide expert guidance that drives business excellence.</li>
<li><b>Foster strong cross‑functional partnerships</b> with vendor teams, Strategic Execution, Finance, UoF, and Compliance to enable seamless collaboration, knowledge sharing, and execution of key initiatives.</li>
<li><b>Own long‑term forecasting models</b> (4 weeks to 18+ months) to anticipate workload patterns and shrinkage trends, supporting optimal capacity planning and resource allocation.</li>
<li><b>Apply advanced analytical and statistical techniques</b> to identify emerging trends and operational risks; translate complex data into clear, actionable insights to support business strategy.</li>
<li><b>Drive service‑level achievement</b> by integrating historical performance, company objectives, and operational initiatives into alternative solutions and recommendations.</li>
<li><b>Manage complex long‑term scheduling processes</b>, including shift bids, staffing optimizations, and PTO balance oversight, ensuring fair and efficient scheduling outcomes.</li>
<li><b>Partner closely with Finance</b> to contribute to budgeting cycles, develop financial forecasts, and support Capital Appropriation Proposals and other critical business cases.</li>
<li><b>Champion continuous improvement</b> by identifying opportunities to streamline workflows, enhance operational efficiency, and update process documentation to reflect industry and internal best practices.</li>
<li><b>Represent Workforce Management as a technical subject matter expert</b> on cross‑functional projects and working groups, supporting successful implementation of initiatives and tools.</li>
<li>Perform other duties as assigned to support departmental and organizational goals.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Physical Actions</b></h2>
</div><div><ul><li>Sits or stands for extended periods of time, up to a full work shift.</li>
<li>Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.</li>
<li> Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.</li>
<li>Visually verifies and reads information. Visually locates material, resources and other objects.</li>
<li> Ability to operate a computer for extended periods of time, up to a full work shift.</li>
<li>Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Physical Environment</b></h2>
</div><div>This position operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.</div></div><div><div><h2 class="jobSectionHeader"><b>
Education Requirements</b></h2>
</div><div><ul><li>High school diploma or equivalent required.</li>
<li> Bachelor's degree preferred.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Experience Requirements</b></h2>
</div><div><ul><li>3-5 years experience within a Workforce Management role required.</li>
<li>4 years contact center experience preferred.</li>
<li>3 years demonstrated forecasting experience preferred.</li>
</ul></div></div></div><p><b>
Benefits</b></p>
<ul>
<li>Farmers offers a competitive salary commensurate with experience, qualifications and location.<br>
o CA Only: $81,375 - $137,940<br>
o CO Only: $76,275 - $119,350<br>
o HI/IL/MN/VT Only: $76,275 - $127,490<br>
o MA Only: $76,275 - $127,490</li>
<li>o MD Only: $76,275 - $137,940<br>
o DC/NJ/NY/OH Only: $76,275 - $137,940<br>
 o Albany County, NY/Cleveland, OH: $81,375 - $119,350<br>
o WA Only: $80,168 - $144,875</li>
<li>Bonus Opportunity (based on Company and Individual Performance)</li>
<li>401(k)</li>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Health Savings and Flexible Spending Accounts</li>
<li>Life Insurance</li>
<li>Paid Time Off</li>
<li>Paid Parental Leave</li>
<li>Tuition Assistance</li></ul><br>
<p></p>
<p>
Job Location(s): R_US - United States, US - AZ - Phoenix, US - KS - Kansas City, US - MI - Caledonia, US - MI - Grand Rapids</p>
<p>
Workplace: On-site, Hybrid, Remote</p>
<p>
Salary Grade: Grade 35</p>
<p>
Hiring Manager: Amanda Schreiber</p>
<p>
Recruiter Name: Kenyatta Wells</p>
<p>
Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.</p></div><p></p>

Workforce Specialist II

<div><p><b>We are Farmers &ndash; where ambition meets opportunity.</b></p><br>
<p></p>
<p>
At Farmers, we&rsquo;re not just known for unforgettable jingle &ndash; we&rsquo;re a team with a passion for purpose and making a real difference in people&rsquo;s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn&rsquo;t just a goal &ndash; it&rsquo;s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.</p><br>
<p></p>
<p>
Join an award-winning, equal opportunity employer, where you&rsquo;ll find more than a job &ndash; you&rsquo;ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.</p><br>
<p></p>
<p>
Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let&rsquo;s build something incredible together!</p><br>
<p></p>
<p>
Workplace: Remote ( #LI-Remote )</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Job Summary</b></h2>
</div><div><p>
The Sr. Data Governance Advisor position supports Claims and enterprise partners by advising on compliance risks, designing assurance approaches, and shaping governance for data‑driven and technology‑enabled solutions. The position requires judgment, consultative influence, and the ability to translate data, privacy, security, and emerging technology risks into practical governance and oversight. Specifically, this position will focus on the following:</p>
<ul>
<li>Compliance advisory: provide advice on compliance risks and partner with cross-functional teams to frame risk tradeoffs and control expectations</li>
<li>Assurance and oversight design: design assurance methodologies for claims applications, atuomations, and analytics and translate regulatory and policy requirements into testable controls and monitoring approaches</li>
<li>Governance framework development: assisting with defining governance models for user-driven solutions, as well as establishing guardrails, accountability, and transparency expectations</li>
<li>Capability-building: assisting with developing governance and data risk skills in others and creating reusable standards, guidance, and frameworks</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Essential Job Functions</b></h2>
</div><div><ul><li>Delivers specific data governance tasks such as cataloging, profiling, and defining with limited guidance from people leader.</li>
<li>Works with multiple business areas or governance capabilities and assists/coordinates planning activities.</li>
<li>Utilizes familiarity with more complex governance concepts and may serve as an expert in a few with practical implementation experience.</li>
<li>Uses moderate knowledge and understanding of leading edge technologies, reporting and visualization concepts to present to limited IT and business partners.</li>
<li>Details required project tasks by writing a RACI and/or RAPID matrix and roadmap.</li>
<li>Presents material in cross functional meetings, addressing issues independently.</li>
<li>Utilizes advanced understanding of data modeling principles, data governance, strategy and data management to execute on mid to large sized complex tasks within timelines.</li>
<li>Develops data project plans and executes independently.</li>
<li>Independently writes comprehensive data governance standards and policies at the enterprise level.</li>
<li>Effectively communicates and applies data governance value, concepts, and strategies across multiple scenarios.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Physical Actions</b></h2>
</div><div>This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.</div></div><div><div><h2 class="jobSectionHeader"><b>
Education Requirements</b></h2>
</div><div><p>
High School Diploma or equivalent required. Bachelor's degree preferred.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Experience Requirements</b></h2>
</div><div><p>
5-7 years of related experience required.</p>
<p>
Preferred experience:</p>
<ul>
<li>Compliance, risk management, governance, or audit experience with data or technology exposure</li>
<li>Experience advising or consulting in regulated environments</li>
<li>Experience in information risk, privacy, or operational risk functions</li>
</ul></div></div></div><p><b>
Benefits</b></p>
<ul>
<li>Farmers offers a competitive salary commensurate with experience, qualifications and location.<br>
o CA Only: $102,450 - $174,240<br>
o CO Only: $96,075 - $150,260<br>
o HI/IL/MN/VT Only: $96,075 - $160,710<br>
o MA Only: $96,075 - $160,710</li>
<li>o MD Only: $96,075 - $160,710<br>
o DC/NJ/NY/OH Only: $96,075 - $174,240<br>
 o Albany County, NY/Cleveland, OH: $102,450 - $150,260<br>
o WA Only: $96,075 - $182,625</li>
<li>Bonus Opportunity (based on Company and Individual Performance)</li>
<li>401(k)</li>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Health Savings and Flexible Spending Accounts</li>
<li>Life Insurance</li>
<li>Paid Time Off</li>
<li>Paid Parental Leave</li>
<li>Tuition Assistance</li></ul><br>
<p></p>
<p>
Job Location(s): R_US - United States</p><br>
<p></p>
<p>
Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.</p><br>
<p></p>
<p>
Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.</p><br>
<p></p>
<p><i>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</i></p><br>
<p></p>
<p><i>
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.</i></p><br>
<p></p>
<p>
Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com</p></div>

Senior Data Governance Advisor - Claims

<p><b>Overview</b><br/>We are seeking a motivated and dynamic Insurance Producer to join our team. The ideal candidate will be responsible for generating new business opportunities and maintaining relationships with clients. This role requires a proactive approach to sales and the ability to effectively communicate the benefits of our insurance products. As an Insurance Producer, you will play a crucial role in expanding our market presence and ensuring customer satisfaction.</p><p><b>Duties</b></p><ul><li>Develop and implement sales strategies to attract new clients and retain existing ones.</li><li>Conduct thorough needs assessments for clients to recommend appropriate insurance products.</li><li>Communicate effectively with clients to explain policy details, coverage options, and benefits.</li><li>Negotiate terms and conditions of insurance contracts with clients.</li><li>Analyze market trends and competitor offerings to identify opportunities for growth.</li><li>Manage sales administration tasks, including maintaining accurate records of client interactions and transactions.</li><li>Provide exceptional customer service by addressing inquiries and resolving issues promptly.</li><li>Collaborate with team members to enhance overall sales performance.</li></ul><p><b>Skills</b></p><ul><li>Strong communication skills, both verbal and written, to effectively convey information to clients.</li><li>Experience in insurance sales, particularly in outside sales environments.</li><li>Proficiency in sales administration processes to manage client accounts efficiently.</li><li>Bilingual or multilingual abilities are highly desirable for serving a diverse clientele.</li><li>Ability to negotiate effectively to secure favorable terms for both the company and clients.</li><li>Knowledge of benefits administration related to various insurance products.</li><li>Analytical skills to assess client needs and market conditions accurately.</li></ul><p>Join us as we strive to provide exceptional insurance solutions while fostering a supportive work environment that encourages professional growth.</p><p>Pay: $57,658.34 - $69,438.00 per year</p><p>Supplemental Pay:</p><ul><li>Commission pay</li></ul><p>Work Location: In person</p>

Licensed Insurance Producer

<div><h2 class="jobSectionHeader"><b>Job Overview</b></h2><div><p>
Are you eager to start a rewarding career in the insurance industry? As an Insurance Agent, you will receive hands-on training and mentorship from experienced professionals while working toward becoming an insurance agent. This role is perfect for individuals with strong interpersonal skills, a desire to help others, and the drive to grow within a dynamic and growing industry.</p><p></p><p><br>
In this role, you will engage directly with clients, utilizing your sales expertise to provide customized insurance solutions that meet their needs. You will work closely with our agency owner, benefiting from personalized mentorship designed to equip you with the strategies and insights needed to lead a successful agency.</p><p></p><p><br>
If you're ready to take the next step in your career, we encourage you to join us on this exciting journey.</p><p></p><p><b><br>
Here are the Frequently Asked Questions and answers that we get about our career opportunity:</b></p><ul><li><b>
Is prior insurance sales experience required?</b></li><li>
NO! You don't need to know anything about insurance or insurance sales to apply. You will get all the product and sales training you will need to be successful.</li><li><b>
Will I have to purchase my own leads?</b></li><li>
Absolutely not! Leads are provided.</li><li><b>
What would my career growth plan look like?</b></li><li>
All team members have the opportunity to grow into leadership positions within the agency and/or put into a program to prepare you to become your own agent!</li></ul><p><br>
Salary Range: $45,000.00 - $60,000.00 per year</p></div>
<h2 class="jobSectionHeader"><b>Benefits</b></h2><div><p>
Annual Base Salary + Commission + Bonus Opportunities</p>
Paid Time Off (PTO)<br>
Mon-Fri Schedule<br>
Hands on Training<br>
Career Growth Opportunities<br>
Leads Provided<br>
Uncapped Earning Potential<br>
</div><h2 class="jobSectionHeader"><b>
Requirements</b></h2><div><ul><li>
High school diploma required; Bachelor's degree in business, finance, or a related field preferred.</li><li>
Valid insurance license in Property and Casualty AND Life, Health, and Accident OR a willingness to obtain both in the State of Missouri.</li><li>
Proven sales experience, preferably in insurance or a related industry.</li><li>
Excellent interpersonal and communication skills, with the ability to build rapport with clients.</li><li>
Self-motivated with strong time management and organizational skills.</li><li>
Proficient in CRM software and Microsoft Office Suite.</li><li>
Positive attitude</li><li>
Coachable and open to constructive criticism.</li></ul></div>
<h2 class="jobSectionHeader"><b>Responsibilities</b></h2><div><ul><li><b>
Training &amp; Development</b></li><li>
Participate in structured training programs covering insurance products, sales techniques, client service, and compliance.</li><li>
Work closely with experienced agents to shadow client meetings and learn best practices.</li><li>
Study for and obtain state insurance licenses (e.g., Property &amp; Casualty, Life &amp; Health).</li><li><b>
Sales Support</b></li><li>
Assist agents in preparing quotes, proposals, and policy comparisons.</li><li>
Conduct outbound calls to leads, schedule appointments, and follow up on inquiries.</li><li>
Learn how to build rapport with clients and understand their insurance needs.</li><li><b>
Customer Service</b></li><li>
Provide administrative support such as processing policy changes, filing documents, and responding to basic customer service questions.</li><li>
Learn to handle customer concerns with professionalism and care.</li><li>
Help clients navigate the claims process and connect them with appropriate resources.</li><li><b>
Agency Operations</b></li><li>
Support daily agency operations such as CRM updates, policy reviews, and workflow optimization.</li><li>
Participate in marketing and community outreach initiatives to build brand awareness.</li><li>
Maintain confidentiality and adhere to regulatory guidelines and ethical standards.</li></ul></div><h2 class="jobSectionHeader"><b>
About Us</b></h2><div>
Farmers Insurance is a dynamic leader in the insurance industry, passionately committed to protecting futures and empowering communities. Join our energetic, professional team dedicated to innovation, exceptional service, and building lasting relationships. Discover a vibrant environment where your career can truly thrive!</div></div>

Insurance Agent

<div><p><b>We are Farmers &ndash; where ambition meets opportunity.</b><br>
<br>
At Farmers, we&rsquo;re not just known for unforgettable jingle &ndash; we&rsquo;re a team with a passion for purpose and making a real difference in people&rsquo;s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn&rsquo;t just a goal &ndash; it&rsquo;s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.<br>
<br>
Join an award-winning, equal opportunity employer, where you&rsquo;ll find more than a job &ndash; you&rsquo;ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.<br>
<br>
Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let&rsquo;s build something incredible together!<br>
<br>
Workplace: Remote ( #LI-Remote )</p><div><div><div><h2 class="jobSectionHeader"><b>
The Position</b></h2>
</div><div><p>
If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.<br>
<br>
We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role!<br>
<br>
In this role you will:</p>
<ul>
<li>Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.</li>
<li>Communicate with customers and agents via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>The Day-to-Day</b></h2>
</div><div><ul><li>Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits.</li>
<li>Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system.</li>
<li>Escalate unresolved issues requiring advanced support for further resolution.</li>
<li>Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current.</li>
<li>Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership.</li>
<li>Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs.</li>
<li>Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>The Details</b></h2>
</div><div><ul><li>Start Date (for licensed): <b>Tuesday, April 21st</b></li>
<li>Location: This position will be <b><i>FULLY REMOTE</i></b>.
<ul><li>You will need to provide a quiet, distraction-free environment and high-speed internet.</li>
</ul></li><li>Training:
<ul><li>Training will last approximately 2-3 months through our award-winning University of Farmers.</li>
<li>Throughout this paid training, you'll experience a blend of instructor led skills training, peer mentoring, and coaching in a live, real-world environment designed to ease you into live work with our agents and/or customers.</li>
</ul></li><li>Working Hours During Training and After Training: <b>Monday-Friday 9:30am - 6:00pm CST</b></li>
<li>Normal Business Hours: <b>Monday-Friday 6:45am - 8:15pm CST</b></li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Compensation</b></h2>
</div><div><ul><li>Pay is <b>$22.89/hour</b> or <b><i>$24.35/hour</i></b> based solely on geographical location.</li>
<li>Annual performance-based bonus potential up to 10%. Interested in earning more? We are a performance-based company where you could potentially more based on company and individual performance goals (ask your Recruiter for details)!</li>
<li>As a Customer Care Representative, you&rsquo;ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being including: 401(K) Plan, Generous PTO, Tuition Reimbursement, Paid Training, and much more.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Education Requirements</b></h2>
</div><div><ul><li>High School Diploma or equivalent required.</li>
<li>Property and Casualty license is required for this role.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Experience Requirements</b></h2>
</div><div><ul><li>Minimum of 1-3 years customer service.
<ul><li>1 year of experience in call center environment or related field preferred.</li>
<li>Experience providing customer support within a high-volume, complex environment preferred.</li>
</ul></li><li>Strong technical aptitude:
<ul><li>Intermediate computer skills with ability to navigate multiple systems simultaneously.</li>
<li>Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.</li>
<li>Experience with Microsoft Office suite of tools preferred.</li>
</ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Physical Actions</b></h2>
</div><div>This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sits or stands for extended periods of time, up to a full work shift. Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance. Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.</div></div></div><p><b>
Benefits</b></p>
<ul>
<li>Farmers offers a competitive salary commensurate with experience, qualifications and location.</li>
<li>Bonus Opportunity (based on Company and Individual Performance)</li>
<li>401(k)</li>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Health Savings and Flexible Spending Accounts</li>
<li>Life Insurance</li>
<li>Paid Time Off</li>
<li>Paid Parental Leave</li>
<li>Tuition Assistance</li></ul><br>
<p><br>
Job Location(s): US - TX, US - AL, US - AR, US - FL, US - GA, US - IA, US - ID, US - KS, US - LA, US - MI, US - MO, US - MS, US - MT, US - NC, US - ND, US - NE, US - NM, US - NV, US - OH, US - OK, US - OR, US - SC, US - SD, US - UT, US - VT, US - WV, US - WY<br>
<br>
Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.<br>
<br>
Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.<br>
<br>
<i>Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.</i></p></div>

Customer Care Representative - Bristol West (Fully Remote) - Producer/Agent P&C REQUIRED

<div><p><b>We are Farmers &ndash; where ambition meets opportunity.</b></p><br>
<p></p>
<p>
At Farmers, we&rsquo;re not just known for unforgettable jingle &ndash; we&rsquo;re a team with a passion for purpose and making a real difference in people&rsquo;s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn&rsquo;t just a goal &ndash; it&rsquo;s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.</p><br>
<p></p>
<p>
Join an award-winning, equal opportunity employer, where you&rsquo;ll find more than a job &ndash; you&rsquo;ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.</p><br>
<p></p>
<p>
Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let&rsquo;s build something incredible together!</p><br>
<p></p>
<p>
Workplace: Remote ( #LI-Remote )</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><p>
If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.<br>
<br>
We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role!<br>
<br>
In this role you will:</p>
<ul>
<li>Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.</li>
<li>Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Essential Job Functions</b></h2>
</div><div><ul><li>Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits.</li>
<li>Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system.</li>
<li>Escalate unresolved issues requiring advanced support for further resolution.</li>
<li>Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current.</li>
<li>Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership.</li>
<li>Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs.</li>
<li>Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job Details</b></h2>
</div><div><ul><li><b>Start Date &amp; Hours:</b>
<ul><li>Unlicensed start date: Tuesday, April 21st</li>
<li>Licensed start date: Tuesday, May 19th</li>
</ul></li><li><b>Location:</b>
<ul> <li>This position will be <b><i>FULLY REMOTE</i></b>. You will need to provide a quiet, distraction-free environment and high-speed internet.</li>
</ul></li><li><b>Training:</b><br>
<ul><li>Class Training will last approximately 2 - 3 months through our award-winning University of Farmers.</li>
<li>During this time you will work with our training team to ensure all log ins are up and running, systems are active, you will enroll in benefits, etc. All the &quot;getting ready for the job&quot; stuff.</li>
<li>Throughout this paid training, you'll experience a blend of instructor led skills training, peer mentoring, and coaching in a live, real-world environment designed to ease you into live work with our agents and/or customers.</li>
<li><b>Training Hours:</b> Monday - Friday 10:30am - 7:00pm EST</li>
<li><b>Post Training Hours:</b> Monday - Friday 10:30am - 7:00pm EST</li></ul></li><br>
</ul>
<p></p><ul><li><b>Normal Business Hours:</b>
<ul><li>Monday&ndash;Friday 8:00am&ndash;9:30pm EST<br>
Saturday 9:00am&ndash;9:30pm EST<br>
Sunday (chat only):<br>
9:00am&ndash;9:30pm EST</li>
</ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Experience Requirements</b></h2>
</div><div><ul><li>Minimum of 1-3 years customer service.
<ul><li>1 year of experience in call center environment or related field preferred.</li>
<li>Experience providing customer support within a high-volume, complex environment preferred.</li>
</ul></li><li>Strong technical aptitude:
<ul><li>Intermediate computer skills with ability to navigate multiple systems simultaneously.</li>
<li>Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.</li>
<li>Experience with Microsoft Office suite of tools preferred.</li>
</ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Education Requirements</b></h2>
</div><div><ul><li>High School Diploma or equivalent required.</li>
<li>Other: Producer/Agent Property and Casualty license <b><i>will</i></b><b> </b>be required for this role. The licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired.</li>
<li>
<p>Adjuster, Personal Lines and Life And Health licenses <b>do not meet</b> the preferred licensing requirement.</p>
<p>
If you are not sure what license you have please follow this link: https://nipr.com/licensing-center/look-up-a-national-producer-number</p>
</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Additional Qualifications</b></h2>
</div><div><ul><li>Call center/agency experience</li>
<li>Demonstrated customer service skills</li>
<li>Strong verbal communication and listening skills</li>
<li>Demonstrated written communication skills</li>
<li>Demonstrated analytical skills</li>
<li>Demonstrated problem solving skills</li>
<li>Demonstrates excellent judgment and decision making skills</li>
<li>Friendly and service-oriented</li>
<li>Maintains a high degree of professionalism</li>
<li>Excellent organizational skills</li>
<li>Highly thorough and dependable</li>
<li>Possesses flexibility to work in a fast paced, dynamic environment</li>
<li>Basic computer skills with ability to navigate multiple systems simultaneously.</li>
<li>Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Physical Environment</b></h2>
</div><div><p>
Sits for extended periods of time, up to a full work shift. Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction. Visually verifies and reads information. Visually locates material, resources and other objects. Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.</p></div></div></div><p><b>
Benefits</b></p>
<ul>
<li>Farmers offers a competitive salary commensurate with experience, qualifications and location.</li>
<li>Bonus Opportunity (based on Company and Individual Performance)</li>
<li>401(k)</li>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Health Savings and Flexible Spending Accounts</li>
<li>Life Insurance</li>
<li>Paid Time Off</li>
<li>Paid Parental Leave</li>
<li>Tuition Assistance</li></ul><br>
<p></p>
<p>
Job Location(s): US - AZ, US - FL, US - IA, US - KS, US - LA, US - NE, US - OH, US - OK, US - SC, US - TX</p><br>
<p></p>
<p>
Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.</p><br>
<p></p>
<p>
Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.</p><br>
<p></p>
<p><i>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</i></p><br>
<p></p>
<p><i>
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.</i></p><br>
<p></p>
<p>
Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com</p></div>

Customer Care Representative - Farmers Service Operations

<div><p><b>We are Farmers &ndash; where ambition meets opportunity.</b></p><br>
<p></p>
<p>
At Farmers, we&rsquo;re not just known for unforgettable jingle &ndash; we&rsquo;re a team with a passion for purpose and making a real difference in people&rsquo;s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn&rsquo;t just a goal &ndash; it&rsquo;s a way of life for both the organization and every individual on our team. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.</p><br>
<p></p>
<p>
Join an award-winning, equal opportunity employer, where you&rsquo;ll find more than a job &ndash; you&rsquo;ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.</p><br>
<p></p>
<p>
Ready to make your mark? Discover our vibrant culture and explore career opportunities at www.Farmers.com/careers/corporate. Connect with us on Instagram, LinkedIn and TikTok, and let&rsquo;s build something incredible together!</p><br>
<p></p>
<p>
Workplace: On-site ( #LI-Onsite ), Hybrid ( #LI-Hybrid )</p>
<p>
Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.</p><div><div><div><h2 class="jobSectionHeader"><b>
The Position</b></h2>
</div><div><p>
If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.<br>
<br>
We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role!<br>
<br>
In this role you will:</p>
<ul>
<li>Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.</li>
<li>Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>The Day-to-Day</b></h2>
</div><div><ul><li>Receive and respond to inquiries related to insurance matters. Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluate and interpret policy information within prescribed authority limits.</li>
<li>Access account information and communicate while working in multiple systems. Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Document customer interactions and outcomes thoroughly in system.</li>
<li>Escalate unresolved issues requiring advanced support for further resolution.</li>
<li>Build knowledge and acumen through self-directed learning. Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Help maintain department knowledge resources to keep them current.</li>
<li>Actively listen to customer concerns to identify trends or patterns. Recognize opportunities for process improvement and makes recommendations to leadership.</li>
<li>Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs.</li>
<li>Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>The Details</b></h2>
</div><div><ul><li>Start Date:
<ul><li><b>Tuesday April 14th (unlicensed individuals)</b></li>
<li><b>Tuesday, May 12th (licensed individuals )</b></li>
</ul></li><li>Location: <b><i>5665 N. Kraft Lake Dr. Caledonia, MI 49316.</i></b>
<ul><li>You must be located within 50 miles of the Caledonia, MI office.</li>
</ul></li><li>Training:
<ul><li>Your first week with Farmers will be fully remote.
<ul><li>During this time you will work with our training team to ensure all log ins are up and running, systems are active, you will enroll in benefits, etc. All the &quot;getting ready for the job&quot; stuff.</li>
</ul></li><li>Class Training will last approximately 4-6 weeks through our award-winning University of Farmers.
<ul><li>Throughout this paid training, you'll experience a blend of instructor led skills training, peer mentoring, and coaching in a live, real-world environment designed to ease you into live work with our agents and/or customers.</li>
<li>Beginning your 2nd week of training you will be in office Mondays through Friday.</li>
</ul></li></ul></li><li>Schedule:
<ul><li>10:30am - 7:00pm ET</li>
</ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Compensation</b></h2>
</div><div><ul><li>Pay is <b><i>$22.89/hour</i></b> based on location.</li>
<li>Annual performance-based bonus potential up to 10%. Interested in earning more? We are a performance-based company where you could potentially more based on company and individual performance goals (ask your Recruiter for details)!</li>
<li>As a Customer Care Representative, you&rsquo;ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being including: 401(K) Plan, Generous PTO, Tuition Reimbursement, Paid Training, and much more.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Education Requirements</b></h2>
</div><div><ul><li>High School Diploma or equivalent required.</li>
<li>Other: Personal Lines or Property and Casualty license may be required for this role. If required, licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Experience Requirements</b></h2>
</div><div><ul><li>Minimum of 1-3 years customer service.
<ul><li>1 year of experience in call center environment or related field preferred.</li>
<li>Experience providing customer support within a high-volume, complex environment preferred.</li>
</ul></li><li>Strong technical aptitude:
<ul><li>Intermediate computer skills with ability to navigate multiple systems simultaneously.</li>
<li>Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.</li>
<li>Experience with Microsoft Office suite of tools preferred.</li>
</ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Physical Actions</b></h2>
</div><div><ul><li>This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions.</li>
<li>Sits or stands for extended periods of time, up to a full work shift.</li>
<li>Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.</li>
<li>Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.</li>
<li>Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction.</li>
<li>Visually verifies and reads information.</li>
<li>Visually locates material, resources and other objects.</li>
<li>Ability to continuously operate a computer for extended periods of time, up to a full work shift.</li>
<li>Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.</li>
</ul></div></div></div><p><b>
Benefits</b></p>
<ul>
<li>Farmers offers a competitive salary commensurate with experience, qualifications and location.</li>
<li>Bonus Opportunity (based on Company and Individual Performance)</li>
<li>401(k)</li>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Health Savings and Flexible Spending Accounts</li>
<li>Life Insurance</li>
<li>Paid Time Off</li>
<li>Paid Parental Leave</li>
<li>Tuition Assistance</li></ul><br>
<p></p>
<p>
Job Location(s): US - MI - Caledonia, US - MI - Grand Rapids</p><br>
<p></p>
<p>
Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.</p><br>
<p></p>
<p>
Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.</p><br>
<p></p>
<p><i>
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</i></p><br>
<p></p>
<p><i>
Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.</i></p><br>
<p></p>
<p>
Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: careers@farmers.com</p></div>

Customer Care Representative ( Hybrid - Caledonia, MI)

Join Farmers Insurance Group and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.