Qureos Mentor

Forsee Logistics

Department: Software Quality Assurance Reports To: QA Lead / Software Development Manager Office Timings: 6:00 PM to 3:00 AM (Mon-Fri) Office Location: Block 13 Gulistan-e-Johar, Karachi Job Type: Full-Time &amp; On-siteJob SummaryWe are seeking a detail-oriented and analytical Software Quality Engineer (SQE) to ensure the quality, reliability, and performance of web applications, mobile applications, and CRM-based systems. The ideal candidate will be responsible for executing manual and automated testing, supporting UAT processes, identifying defects, and ensuring that all software products meet business and technical requirements before release.Key Responsibilities1. Manual Testing<ul><li>Analyze business and technical requirements to design test cases and test scenarios</li><li>Perform functional, regression, integration, system, and exploratory testing</li><li>Identify, document, and track bugs using defect tracking tools</li><li>Validate fixes and perform re-testing and regression cycles</li></ul>2. Automation Testing<ul><li>Design, develop, and maintain automated test scripts for web and mobile applications</li><li>Execute automation test suites and analyze results</li><li>Enhance existing automation frameworks for scalability and efficiency</li><li>Integrate automated tests into CI/CD pipelines (where applicable)</li></ul>3. UAT (User Acceptance Testing) Support<ul><li>Coordinate with business users for UAT planning and execution</li><li>Prepare UAT test cases and support end-users during testing cycles</li><li>Collect feedback and ensure proper defect documentation and resolution</li><li>Validate business requirements against delivered functionality</li></ul>4. Web, Mobile &amp; CRM Testing<ul><li>Perform end-to-end testing for web applications, mobile apps, and CRM systems</li><li>Ensure cross-browser, cross-device, and cross-platform compatibility</li><li>Validate data integrity across integrated systems</li><li>Test APIs and backend services where required</li></ul>5. Quality Assurance &amp; Process Improvement<ul><li>Ensure adherence to QA standards, processes, and best practices</li><li>Participate in requirement analysis and sprint planning sessions</li><li>Provide feedback to improve product usability, performance, and reliability</li><li>Contribute to the continuous improvement of QA processes and tools</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, IT, or related field</li><li>1&ndash;4+ years of experience in Software Quality Assurance</li><li>Strong understanding of SDLC, STLC, and Agile methodologies</li><li>Experience in manual testing and test case design</li><li>Hands-on experience in automation testing tools (e.g., Selenium, Cypress, Playwright, Appium) is a plus</li><li>Experience with bug tracking tools (Jira, Bugzilla, Azure DevOps, etc.)</li><li>Understanding of API testing tools (Postman, SoapUI, etc.)</li><li>Knowledge of CRM systems testing (Salesforce, custom CRM, etc.) preferred</li><li>Strong analytical, problem-solving, and communication skills</li></ul>Preferred Technical Knowledge<ul><li>Test automation frameworks (TestNG, JUnit, PyTest, etc.)</li><li>CI/CD tools (Jenkins, GitLab CI, etc.)</li><li>Basic SQL knowledge for database validation</li><li>Understanding of RESTful APIs and JSON/XML structures</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Career growth in QA automation and leadership roles</li><li>Exposure to enterprise-level applications and CRM systems</li><li>Learning and development opportunities</li><li>Collaborative and growth-oriented work environment</li><li>Supportive and Friendly environment</li></ul>Pay: Up to Rs100,000.00 per monthWork Location: In person

Software Quality Engineer (SQE)

Job Title: Customer Support Executive (Sales Department) Shift: Night Shift (6:00 PM-3:00 AM) Office Location: Block 13, Gulistan e Johar, KarachiJob Summary:We are looking for a dedicated and customer-focused Customer Support Executive to join our team for the night shift. The ideal candidate must have excellent English communication skills and a strong ability to handle customer queries efficiently and professionally.Key Responsibilities:<ul><li>Handle customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Provide accurate information and resolve customer issues effectively</li><li>Maintain a high level of customer satisfaction through clear and polite communication</li><li>Document customer interactions and update records accurately</li><li>Escalate complex issues to the relevant department when required</li><li>Follow company policies, procedures, and quality standards</li><li>Proactively contact clients to present and promote company services.</li><li>Achieve monthly shipment targets while consistently meeting daily KPIs</li><li>Handle inbound and outbound client communications via phone.</li></ul>Requirements:<ul><li>Excellent verbal and written English communication skills</li><li>Ability to work independently during night shifts</li><li>Strong problem-solving and interpersonal skills</li><li>Customer-oriented mindset with a positive attitude</li><li>Basic computer skills and familiarity with CRM systems (preferred)</li><li>Prior customer support or call center experience is a plus</li></ul>What We Offer<ul><li>Market competitive salary</li><li>Uncapped commission structure</li><li>Transportation services for female employees</li><li>Zero-pressure working environment</li><li>Fun workplace culture (yes, we&rsquo;ll make you a table tennis pro)</li><li>Supportive and friendly team environment</li><li>Complete training provided</li><li>Transportation facility provided for female employees residing in North Nazimabad, Buffer Zone, F.B Area, Gulshan-e-Iqbal, and Gulistan-e-Johar. Female employees residing outside these areas will be eligible for a transportation allowance.</li></ul>Pay: Up to Rs80,000.00 per monthApplication Question(s):<ul><li>Please state the area where you reside.</li><li>Are you comfortable communicating with US-based Clients over phone calls? Please apply only if you have excellent English communication skills.</li></ul>Work Location: In person

Customer Support Executive - 6PM to 3AM

Join Forsee Logistics and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Forsee Logistics

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Software Quality Engineer (SQE)

Customer Support Executive - 6PM to 3AM