Abrar Admin

H.K. TECHNOLOGIES LTD

ROLE OVERVIEWWe are seeking a compassionate and detail-oriented Customer Support / Patient Support Representative (Female only) to join our night-shift team. In this role, you will be the primary point of contact for US patients, healthcare providers, and insurance representatives &mdash; delivering first-class support via phone and other communication channels. You will handle a variety of healthcare-related tasks including appointment coordination, insurance verification, billing inquiries, and patient record management, all while adhering to strict HIPAA compliance standards.KEY RESPONSIBILITIES<ul><li>Handle inbound and outbound calls with US patients, healthcare providers, and insurance companies in a professional, empathetic manner</li><li>Respond to patient inquiries related to appointments, prescriptions, billing statements, insurance coverage, and general healthcare program information</li><li>Verify patient insurance eligibility and benefits through online portals and direct communication with insurance payers</li><li>Review, process, and document medical record requests from clients, insurance carriers, and legal entities in strict compliance with HIPAA and applicable federal/state regulations</li><li>Accurately enter and update patient demographic and insurance data in practice management and billing systems</li><li>Assist patients in understanding co-pays, deductibles, coinsurance, and out-of-pocket obligations</li><li>Coordinate and schedule medical appointments, follow-ups, and ancillary services as required</li><li>Identify and escalate unresolved issues, billing discrepancies, or patient concerns to the appropriate team or supervisor</li><li>Maintain detailed, accurate documentation of all patient interactions and transactions</li><li>Meet daily and weekly performance metrics including call quality scores, resolution rates, and documentation accuracy targets</li><li>Collaborate with internal billing, coding, and clinical teams to ensure seamless patient experience and workflow continuity</li><li>Participate in ongoing training and professional development activities</li></ul>REQUIRED QUALIFICATIONS<ul><li>Minimum 1 year of experience in a customer service, call center, or healthcare support role</li><li>Prior experience in US healthcare, medical billing, insurance verification, or a related BPO/RCM environment</li><li>Familiarity with medical terminology, ICD/CPT/CDT codes, or insurance claim processes</li><li>Experience with healthcare CRM or practice management software (e.g., Kareo, Dentrix, Athenahealth, or similar)</li><li>Knowledge of HIPAA regulations and US healthcare compliance standards</li><li>Intermediate to proficient English communication skills &mdash; neutral accent preferred; clear and confident verbal delivery is essential</li><li>Solid data entry skills with a high level of accuracy and attention to detail</li><li>Ability to handle high call volumes professionally while maintaining composure and empathy</li><li>Strong organizational skills with the ability to multitask and manage priorities in a fast-paced environment</li><li>Minimum Intermediate level of education; Bachelor's degree in Health Sciences, Business Administration, or a related field is preferred</li></ul>WHAT WE OFFER<ul><li>Competitive monthly salary package</li><li>Structured career growth path and performance-based advancement opportunities</li><li>Professional training program covering US healthcare processes, HIPAA compliance, and call handling best practices</li><li>Supportive, female-friendly work environment with a professional and inclusive culture</li><li>Paid annual, casual, and sick leaves as per company policy</li><li>On-the-job mentoring and continuous learning initiatives</li><li>Provident Fund and other statutory benefits</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthWork Location: In person

Customer Support Patient Support Representative

Job Description:We are seeking a skilled and detail-oriented Amazon Specialist to join our growing team. The ideal candidate will have hands-on experience managing Amazon seller accounts and a strong understanding of e-commerce operations. This is a night shift position suited for individuals who thrive in a fast-paced, performance-driven environment.Key Responsibilities:<ul><li>Manage and optimize Amazon Seller/Vendor Central accounts</li><li>Handle product listings, keyword optimization, and SEO strategies</li><li>Monitor inventory levels and coordinate with supply chain teams</li><li>Analyze sales data and generate performance reports</li><li>Manage PPC campaigns and advertising strategies</li><li>Ensure account health and compliance with Amazon policies</li><li>Handle customer queries, returns, and feedback professionally</li></ul>Requirements:<ul><li>Proven experience working with Amazon Seller or Vendor Central</li><li>Strong understanding of Amazon algorithms and ranking strategies</li><li>Experience with PPC campaigns and analytics tools</li><li>Excellent communication and analytical skills</li><li>Ability to work independently during night hours</li></ul>What We Offer:<ul><li>Competitive market salary</li><li>Growth and learning opportunities</li><li>Supportive and professional work environment</li><li>Location: On-site</li><li>Shift: Night Shift</li><li>Salary: Market Competitive</li></ul>If you have a passion for e-commerce and Amazon account management, we&rsquo;d love to hear from you. If you meet the criteria and are interested, feel free to apply, share your resume at hr@hktechnologiespk.comJob Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

Amazon Specialist

Job Overview:We are seeking a detail-oriented Dental Insurance Eligibility Specialist with at least 1 year of experience in the US healthcare industry. The ideal candidate will be responsible for verifying dental insurance coverage, benefits, and eligibility to support accurate billing and seamless patient care coordination.This role requires strong knowledge of US dental insurance processes, excellent communication skills, and the ability to work efficiently in a fast-paced environment.Key Responsibilities:<ul><li>Verify patient dental insurance eligibility, benefits, and coverage details</li><li>Contact insurance providers via phone, IVR systems, or online portals</li><li>Review and interpret dental plans including PPO, HMO, DMO, and indemnity plans</li><li>Confirm coverage details such as co-pays, deductibles, waiting periods, and annual maximums</li><li>Accurately enter and update patient insurance information in systems</li><li>Communicate verification results to dental offices, billing teams, or internal stakeholders</li><li>Identify and resolve discrepancies in insurance information or coverage gaps</li><li>Support billing teams by providing accurate eligibility data for claims processing</li><li>Maintain proper documentation for audit and compliance purposes</li><li>Ensure strict adherence to HIPAA regulations and data confidentiality standards</li><li>Meet daily productivity and quality benchmarks</li></ul>Required Qualifications:<ul><li>Minimum 1 year of experience in dental insurance verification (US healthcare)</li><li>Strong understanding of dental terminology and insurance workflows</li><li>Familiarity with US dental insurance plans (PPO, HMO, DMO, indemnity)</li><li>Excellent English communication skills (verbal and written)</li><li>Strong attention to detail and problem-solving skills</li><li>Proficiency in MS Office and data entry systems</li><li>Ability to work independently and manage workload efficiently</li><li>Experience with dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental)</li><li>Knowledge of Revenue Cycle Management (RCM) processes</li><li>Experience handling US-based dental providers or DSOs</li></ul>What We Offer:<ul><li>Market-competitive salary</li><li>Performance-based growth and career advancement opportunities</li><li>On-the-job training and continuous learning programs</li><li>Paid Leaves (Annual, Casual, &amp; Sick)</li><li>Provident Fund (if applicable)</li></ul>Job Type: Full-time (Night Shift) Location: In-person (Lahore)Job Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

Dental Insurance Eligibility Specialist

Join H.K. TECHNOLOGIES LTD and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

H.K. TECHNOLOGIES LTD

About Company

Customer Support Patient Support Representative

Amazon Specialist

Dental Insurance Eligibility Specialist