Qureos Mentor

Hire Rightt - Executive Search & HR Advisory

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 Position: Deputy Manager &ndash; Operational Excellence
 
 
 
 
 Location: Chennai
 
 
 
 
 Reporting to: Manager &ndash; Operational Excellence
 
 
 
 
 
 
 
 Job Summary
 
 
 
 As an individual contributor reporting to OE Head, the following is the job description along with the must have skills for the desired role.
 
 
 
 
 Job Description:
 
 
 
 
 
 
 
 
 
 
 &bull; Deploy Process Discovery for the identified pool / tower / team
 
 
 &bull; Spearhead Continuous / Process Improvement projects
 
 
 &bull; Assess process complexity and implement standard &amp; reliable frameworks to measure and improve Efficiency [Productivity &amp; Capacity Utilization]
 
 
 &bull; Conduct Quarterly Assessments across teams to assess the OE Maturity penetration, work closely with the teams in creating 30/60/90 days action plans and improve the maturity as deemed required
 
 
 &bull; Build a strong working relationship with the stakeholders starting from Leads to Managers to OG, Tower &amp; Cluster head and drive OE agenda through a strong Governance process
 
 
 &bull; Spearhead and lead improvement initiatives partnering with other OE team members and Automation COE team ably supporting deployment of cutting-edge leading technology solutions.
 
 
 
 
 
 
 
 Profile Description:
 
 
 
 
 &bull; Trained in Lean Six Sigma Blackbelt [or] Certified Lean Six Sigma Greenbelt professional from a reputed institution
 
 
 &bull; Minimum 9 years of overall Work experience out of which 4 to 5 years of experience in Continuous Improvement / Delivery Excellence / Operational Excellence / Performance Excellence role with a mandatory exposure and experience in deploying / implementing Process Discovery / Task Mining preferably from services industry [BPO / Shared service centre / Global business services]
 
 
 &bull; Work with cross functional team [Internal &amp; Stakeholders] to understand process nuances and should posses the ability to execute projects as per the agreed timelines
 
 
 &bull; Work along with Operations, OE &amp; Automation CoE team to spearhead Process Discovery recommendation implementation
 
 
 &bull; Exposure to Process Discovery &amp; mining practices is mandatory Proficiency in MS Excel and other office tools
 
 
 
 
 
 
 
 
 About the Client :
 
 
 
 
 A leading-edge technology and business services firm that provides impact driven solutions to businesses, enabling them outpace speed of change. For over three decades, have been accelerating technology transformation. Working with leading technologies and empowered with the freedom to create new solutions and better existing ones, we have been inspiring businesses with pioneering initiatives.
 
 
 
 
 
 
 
 Interested candidates with relevant experience to send their Resumes at ramni@hirerightt.ca
 
 
 
 
 
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Deputy Manager

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 RUH AIRPORT IS LOOKING FOR EXPERIENCED PASSENGER HANDLING SUPERVISOR
 
 
 
 
 
 
 Salary: 9600 all inclusive to 10000 after probation (currency in SAR)
 
 
 Experience: 2Y+in ground handling operations in a commercial organisation
 
 
 Language: Fluent Arabic &amp; English (French additional)
 
 
 
 
 
 Send applications:
 
 babina@hirerightt.
 
 
 
 
 
 
 One of the Leading Airline is seeking for skilled professional who can perform service handling according to the standards of quality, safety, security, profitability and customer satisfaction by supervising handling staff in customer service process within different areas (check-in, boarding, transfer, arrival, lounge, etc.). Take decisions regarding all aspects of the customer service and guarantee excellent customer service. Provide a technical support while necessary as well as ensure cost effectiveness of handling to comply with safety &amp; security requirements.
 
 
 
 
 
 
 
 
 
 Job Description:
 
 
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 Customer Focus, Quality of Service rendered to the Customers Monitoring special cases, such as First Class, VIP or high revenue customers and provide support agents in case of irregularities to minimise negative impact on customers
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 Personal Attention &amp; Information provided to the customers in due time
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 Knowledge about Safety Awareness, Quality focus, Adaptability, Stress Tolerance, Teamwork
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 Supervise the customer service activity and process including pre &amp; post flight tasks and Verifies compliance with all safety and security procedures
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 Adjusts catering needs
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 Coaches subcontractor agents to ensure compliance with Quality Standards
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 Admin jobs to assist DM and Station Management and maintains relationship with local Airport Authorities
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 Monitors efficiency of local set up and compliance with the SMM (Station Management Manual)
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 Monitors of excess bags tools to cash payments and reports on results.
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 Ensures compliance with dangerous goods regulations
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 Ensure collection of excess baggage fees and handles after-sales queries
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 Handles all activities resulting from an irregularity: rebooking, overbooking, re-routings, refunds, tracing lost luggage, etc.
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 Strong knowledge of all airport operations, passenger handling process (Check-in, Traffic, Ramp, etc.) &amp; digital tools, including Reservations &amp; Ticketing and Interacting with various stakeholders in airport
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Passenger Handling Supervisor

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Deputy Manager

Passenger Handling Supervisor