Qureos Mentor

IGATE

<div>We are seeking a dedicated and empathetic Customer Support Executive to join our team. In this role, you will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products/services. Your main goal will be to ensure customer satisfaction and loyalty through your excellent communication and problem-solving skills.
Key Responsibilities:<ul><li>
Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally.</li><li>
Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner.</li><li>
Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support.</li><li>
Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system.</li><li>
Collaborate with Teams: Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience.</li><li>
Follow Up: Ensure customer issues are fully resolved by following up on open cases and escalating when necessary.</li><li>
Adhere to Policies: Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs).</li></ul> 

Requirements 
<ul><li>
Candidate should be minimum O/A Level and above to graduate level.</li><li>
Minimum of 2 year experience with Amazon and/or customer service environment.</li><li>
Strong investigative skills to find root cause of metric issues and the ability to provide viable solutions to Buyers</li><li>
Experience and dealing with UK, EU, USA client
</li><li>Demonstrated written communication skills - able to write, clearly and succinctly.</li><li>
Proven ownership and bias for action; willing to move quickly and decisively to resolve an incident.</li><li>
Demonstrated ability as a critical thinker with the vision to work both tactically and strategically.</li><li>
Demonstrated experience working with cross departmental teams with proven collaboration skills.</li><li>
Flexible to work on case triaging and escalation handling.</li>
Excellent written and verbal communication skills, British /American Accent 
<li>
</li></ul> 
 
Benefits<ul><li> 
Fuel Allowance</li></ul>
Medical Insurance
Free Lunch Facility (In-house)<ul><li>️ GYM Passport (Panel Gym's Free of Cost)</li></ul>
Participatory Fund
Market Competitive Salary
Learning &amp; Challenging Work Environment
&zwj; Amazing Work Culture
Paid Time off
&zwj;&zwj;&zwj; Group Life Insurance<ul><li>Maternity Leaves and many more</li></ul></div>

Customer Support Executive

<div>We are seeking a strategic and results-oriented Director of Ecommerce to spearhead our branded websites sales division. The ideal candidate will be responsible for developing and implementing an ecommerce strategy that improves customer experience, drives sales and increases conversion rates. In this leadership role, they're also responsible for overseeing the ecommerce team, ensuring that they're working effectively and efficiently. 
Requirements 
<ul>
<li>Develop a leading ecommerce strategy: Develop and implement a leading strategy to meet sales and profit targets.
</li><li>Ecommerce management: Full responsibility of the ecommerce journey, managing a cross-functional team to execute your strategy. The Head of will manage, lead and develop the omnichannel team, including trading, sales, content and digital marketing.</li>
<li>Budget management: Set and track channel KPIs in line with the overall business goals. Develop channel budgets ensuring sales, costs and profit remain on track.
</li><li>Optimization: Constantly look to improve site performance, identifying innovative tech solutions to reduce barriers to sale. Work closely with third parties to manage end to end projects that enhance the user experience.</li>
<li>Merchandising: Manage and plan the merchandising of products. This includes monitoring inventory levels and highlighting replenishment and growth opportunities.</li>
<li>Digital marketing: Work closely with the marketing, communications and social media teams to ensure consistent messaging. Plus, the Head of Ecom will oversee performance marketing channels, including PPC, SEO, affiliate and email marketing.</li>
<li>Reporting: Monitor, analyze and report on KPIs to communicate progress to the board.</li>
</ul>Qualification<ul>
<li>Minimum of 8-10 years of experience in ecommerce, with a track record of delivering significant revenue growth</li>
<li>Data-driven mindset and analytical skills, with experience using tools such as Google Analytics and Hotjar</li>
<li>Proven experience optimizing a brand's online presence across their website and ecommerce platforms, as well as their omnichannel strategies</li>
<li>Experience managing a cross-functional team, with an understanding of the fundamentals of digital marketing and UX design</li>
<li>A proven leader, with the ability to motivate and inspire your team</li>
<li>Strong commercial acumen, with experience managing budgets</li>
Excellent communications 
<li>
</li></ul> 
 
Benefits<ul><li> 
Fuel Allowance</li></ul>
Medical Insurance
Free Lunch Facility (In-house)<ul><li>️ GYM Passport (Panel Gym's Free of Cost)</li></ul>
Participatory Fund
Market Competitive Salary
Learning &amp; Challenging Work Environment
&zwj; Amazing Work Culture
Paid Time off
&zwj;&zwj;&zwj; Group Life Insurance<ul><li>Maternity Leaves and many more</li></ul></div>

Director Ecommerce

<div>Detail-oriented Marketing Executive to support our Shopify-based ecommerce operations for RDX Sports, which is our Combat Sports Brand. This role is focused on sales analysis, product insights, and market research, helping translate data into actionable decisions that improve product performance and drive revenue.
You will work closely with the marketing and ecommerce teams to analyze performance, identify trends, and support product and campaign decisions through structured insights
Key Responsibilities1. Ecommerce &amp; Product Performance Analysis<ul><li>Reviewing Website Sections for aligning with the new DTC vision for the website.</li><li>Analyze Shopify sales data to identify:</li><li>Top-performing and underperforming products</li><li>Category-level trends (e.g., gloves, wraps, accessories)</li><li>Track daily, weekly, and monthly sales performance</li><li>Support pricing, bundling, and promotional decisions with data</li><li>Assist in aligning inventory with product demand</li></ul>
2. Reporting &amp; Excel Analysis<ul><li>Build and maintain structured reports using Excel (pivot tables, filters, formulas)</li><li>Prepare weekly performance reports covering:</li><li>Revenue trends</li><li>Product-level performance</li><li>Key changes and anomalies</li><li>Clean and organize raw data for decision-making</li></ul>
3. Product Research &amp; Market Intelligence<ul><li>Conduct structured product research across:</li><li>Competitor websites and ecommerce stores</li><li>Marketplaces (e.g., Amazon)</li><li>Online platforms such as Reddit, forums, and YouTube</li><li>Identify:</li><li>Emerging product trends</li><li>Customer pain points and feedback</li><li>Gaps in competitor offerings</li><li>Analyze competitor products in terms of pricing, features, and positioning</li></ul>
4. Insight Development &amp; Recommendations<ul><li>Translate research and data into clear, actionable insights</li><li>Provide recommendations on:</li><li>Product improvements</li><li>New product opportunities</li><li>Bundling and pricing strategies</li><li>Ensure all insights are tied to business impact (revenue, conversion, demand)</li></ul>
5. Marketing &amp; Ecommerce Support<ul><li>Support campaign analysis (basic performance review)</li><li>Assist with product launches through research and data inputs</li><li>Help identify opportunities to improve conversion and average order value</li></ul>
Success Metrics (First 90 Days)<ul><li>Independently produce weekly product level sales and product performance reports along with recommendations of Products to be pushed</li><li>Identify consistent product-level insights and opportunities</li><li>Deliver structured weekly research reports with clear recommendations</li><li>Improve visibility on product performance and market trends for decision-making</li></ul>
Role Scope
This role is focused on analysis, research, and execution support. It does not include ownership of brand strategy, creative direction, or performance marketing. 
Requirements 
<ul><li>
BBA from a top University, ideally with a major in Marketing.</li><li>
2+ Years of Ecommerce Marketing Experience.</li><li>
Shopify Dashboard Expertise.</li><li>
Ecommerce Marketing Background.</li><li>
Knowledge of the Combat Sports is strongly preferred.</li><li>
Exposure to AI tools like Claude, Higgsfield etc. will be a huge plus</li></ul> 

Benefits<ul><li> 
Fuel Allowance</li></ul>
Medical Insurance
Free Lunch Facility (In-house)<ul><li>️ GYM Passport (Panel Gym's Free of Cost)</li></ul>
Participatory Fund
Market Competitive Salary
Learning &amp; Challenging Work Environment
&zwj; Amazing Work Culture
Paid Time off
&zwj;&zwj;&zwj; Group Life Insurance<ul><li>Maternity Leaves and many more</li></ul></div>

Marketing Executive (Ecommerce & Product Insights)

<div><ul><li>Responsible for international bases warehouses UK, USA, Europe</li><li>
Oversea global supply chain including but not limited to, global level container movement UK, USA, Europe</li><li>
logistics, customer clearance, custom HS duties, taxation and legalities</li><li>
Global courier order processing including management UK, USA, Europe</li><li>
Inventory / stock level maintenance, inventory forecast and planning</li><li>
Ecommerce market places supply chain, logistics, order processing, including channel amazon, Walmart, shopify, and other Ecommerce platforms</li><li>
Understanding of ecommerce platforms KPIs</li><li>
Understanding of ecommerce marketplaces warehouses</li></ul> 

Requirements 
<ul><li>
Bachelors degree in supply chain management, business administration, Business Process Re-engineering, or related field.</li><li>
Minimum 6-8 years of progressive experience in supply chain management, preferably in a manufacturing or distribution environment with an understanding of an E-commerce specifically an Amazon-oriented company.</li><li>
At least 3-4 years of experience in a senior leadership role.</li><li>
Proven track record of delivering successful supply chain outcomes</li><li>
Strong knowledge of supply chain principles, processes, systems, tools and global trade Laws.</li></ul> 
Benefits<ul><li> 
Fuel Allowance</li></ul>
Medical Insurance
Free Lunch Facility (In-house)<ul><li>️ GYM Passport (Panel Gym's Free of Cost)</li></ul>
Participatory Fund
Market Competitive Salary
Learning &amp; Challenging Work Environment
&zwj; Amazing Work Culture
Paid Time off
&zwj;&zwj;&zwj; Group Life Insurance
Gratuity<ul><li>Maternity Leaves and many more</li></ul></div>

Assistant Director Supply Chain

<div>The Manager &ndash; Organizational Development (OD) will support the design, implementation, and continuous improvement of organizational development initiatives. The role focuses on Performance Management Systems (PMS), KPI frameworks, Learning &amp; Development (L&amp;D), employee engagement, and overall organizational effectiveness, ensuring alignment with the company&rsquo;s strategic vision.
Key Responsibilities
1. Performance Management System (PMS)<ul><li>
Assist in the implementation and company-wide rollout of PMS.
</li><li>Coordinate performance cycles (goal setting, mid-year, annual reviews).
</li><li>Ensure timely completion of appraisals across departments.
</li><li>Support KPI setting, alignment, and periodic reviews.
</li><li>Facilitate performance calibration sessions with leadership.
</li><li>Generate performance reports and insights for decision-making.
</li></ul>2. KPI Development &amp; Monitoring<ul><li>
Work with department heads to develop and refine KPIs.
</li><li>Ensure KPIs are aligned with business objectives and are measurable.
</li><li>Track and monitor performance against KPIs.
</li><li>Highlight performance gaps and recommend improvements.
</li></ul>3. Learning &amp; Development (L&amp;D)<ul><li>
Conduct Training Needs Analysis (TNA).
</li><li>Develop and implement annual training plans.
</li><li>Coordinate internal and external training programs.
</li><li>Evaluate training effectiveness and maintain training records.
</li><li>Support leadership development and succession planning initiatives.
</li></ul>4. Organizational Development<ul><li>
Support OD initiatives, including organizational structuring and process improvements.
</li><li>Assist in change management and transformation projects.
</li><li>Contribute to building a performance-driven culture.
</li><li>Develop and maintain HR dashboards and analytics.
</li></ul>5. Employee Engagement &amp; Satisfaction<ul><li>
Plan and execute employee engagement activities.
</li><li>Conduct engagement and satisfaction surveys.
</li><li>Analyze feedback and support action planning.
</li>Promote a positive work environment and strong organizational culture. 
<li>
</li></ul> 
 
Requirements 
<ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in HR, Business Administration, Psychology, or a related field
</li><li>Professional certifications such as SHRM or CIPD will be preferred
</li><li>6&ndash;8 years of experience in HR/OD/L&amp;D roles
</li><li>Hands-on experience in PMS implementation is highly preferred
</li></ul>Key Performance Indicators (KPIs)<ul><li>
PMS cycle completion rate ( 95% within timelines)
</li><li>KPI alignment and tracking accuracy ( 95%)
</li></ul><ul><li>Training plan execution ( 90%)
</li><li>Employee engagement score improvement
</li>Timely delivery of HR analytics and OD projects 
<li>
</li></ul> 
 
Benefits<ul><li> 
Fuel Allowance</li></ul>
Medical Insurance
Free Lunch Facility (In-house)<ul><li>️ GYM Passport (Panel Gym's Free of Cost)</li></ul>
Participatory Fund
Market Competitive Salary
Learning &amp; Challenging Work Environment
&zwj; Amazing Work Culture
Paid Time off
&zwj;&zwj;&zwj; Group Life Insurance<ul><li>Maternity Leaves and many more</li></ul></div>

Organizational Development Manager (ODM)