Qureos Mentor

Interact Global

About Interact Global:Interact Global is a forward-thinking organisation committed to empowering businesses through innovative B2B solutions, outstanding customer service, and measurable growth strategies. Our mission is to deliver value-driven results for our clients while fostering a collaborative and performance-oriented environment for our team membersRole OverviewWe are seeking a skilled and detail-oriented IT Support &amp; Network Specialist to manage and troubleshoot our desktop, server, and networking environments. The ideal candidate will have hands-on experience with Windows, Mac, and Linux systems, as well as strong knowledge of networking fundamentals.Key Responsibilities<ul><li>Provide comprehensive desktop support for hardware, software, and peripherals across Windows and Mac, Linux environments.</li><li>Troubleshoot and manage Windows Server environments, including Active Directory and file shares.</li><li>Support and maintain Linux systems at a basic user level (file management, system commands).</li><li>Ensure stable network performance by configuring and troubleshooting switches, routers, firewalls, and wireless access points.</li><li>Respond to IT support tickets promptly, resolving desktop, networking, and configuration issues.</li><li>Participate in network setup, cabling, configuration, and periodic system upgrades.</li><li>Document IT processes, procedures, and create user guides for training purposes.</li><li>Collaborate with IT team members on projects aimed at improving system performance, scalability, and security.</li><li>Knowledge of Linux is a plus.</li></ul>Qualifications<ul><li>Strong understanding of networking fundamentals: TCP/IP, DNS, DHCP, LAN/WAN, firewalls.</li><li>Experience managing Windows Server (user accounts, network shares).</li><li>Familiarity with Linux systems at a user level (basic commands, package installation).</li><li>Proven expertise in desktop support and hardware/software troubleshooting.</li><li>Knowledge of network security practices and monitoring tools.</li><li>Ability to explain technical concepts to non-technical users.</li><li>Strong organizational and multitasking skills.</li><li>Ability to work independently and collaboratively within a team.</li></ul>Perks &amp; Benefits<ul><li>Competitive base salary with Appraisal Plans</li><li>Bi annual and Annual increment</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leaves.</li><li>Supportive and career-focused workplace culture.</li></ul>Perks &amp; Benefits<ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1 Shift Timing: Night Shift (6:30 PM &ndash; 3:30 AM) Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

IT Network Specialist

Job Summary:The Quality Assurance Specialist is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role focuses on call quality assurance, compliance, agent performance evaluation, and data-driven insights to enhance customer experience and operational effectiveness.Key Responsibilities:1. Call Monitoring &amp; Evaluation&middot; Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.&middot; Conduct detailed call audits to assess communication skills, compliance, process adherence, and customer handling.&middot; Ensure accuracy in quality scoring and documentation.2. Quality Assurance &amp; Compliance&middot; Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.&middot; Identify quality gaps, behavioral trends, and performance issues impacting customer experience.&middot; Address quality-related escalations in coordination with operations teams.3. Feedback, Coaching &amp; Calibration&middot; Provide structured, actionable feedback to agents to improve performance.&middot; Participate in calibration sessions with QA, Operations, and Training teams to ensure evaluation consistency.&middot; Support coaching initiatives by sharing insights and improvement recommendations.4. Reporting &amp; Analysis&middot; Prepare and share daily, weekly, and monthly quality performance reports.&middot; Analyze trends, root causes, and quality metrics to drive continuous improvement.&middot; Present quality insights and improvement suggestions to management and stakeholders.5. Process Improvement &amp; Client Support&middot; Assist in quality reviews, internal audits, and client audits.&middot; Ensure client expectations and quality benchmarks are consistently met.&middot; Contribute to refining QA frameworks, scorecards, and SOPs when required.6. Key Performance Indicators (KPIs):&middot; Call Quality Scores&middot; SLA and Compliance Adherence&middot; Reduction in Customer Complaints and Escalations&middot; Agent Performance Improvement Post-Coaching&middot; Calibration Accuracy and ConsistencyRequired Skills &amp; Competencies:&middot; Strong understanding of BPO/Call Center QA standards and methodologies&middot; Excellent listening, analytical, and attention-to-detail skills&middot; Ability to provide constructive feedback and performance insights&middot; Strong reporting and data interpretation skills&middot; Good communication and stakeholder coordination abilitiesEducation:&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred)Experience:&middot; 3&ndash;5 years of experience in BPO / Call Center Quality Assurance&middot; 1&ndash;2 years&rsquo; experience as a Senior QA or Quality Analyst (preferred)Perks &amp; Benefits<ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1 Shift Timing: Night Shift (5:30 PM &ndash; 2:30 AM) Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Quality Assurance Specialists - BPO

Join Interact Global and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Interact Global

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IT Network Specialist

Quality Assurance Specialists - BPO