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Interload Forwarding LLC

Job Description: Customer Service Representative &ndash; Local Cartage Operations Department: Operations Reports To: Dispatch ManagerPosition Summary:The Customer Service Representative is responsible for providing timely and accurate communication to customers, coordinating local pickup and delivery activities, and supporting dispatch and driver operations. This role serves as a primary point of contact for customers regarding shipment status, delivery scheduling, documentation, and issue resolution.Success in this position requires strong organizational skills, attention to detail, and the ability to manage multiple customer accounts in a fast-paced transportation environment. The role plays a critical part in supporting efficient cartage operations while maintaining high levels of customer satisfaction.Essential Job Functions:&middot; Respond to customer inquiries via phone and email in a timely, professional manner. &middot; Coordinate local pickup and delivery requests with dispatch and drivers. &middot; Enter, update, and maintain shipment details in the transportation management system. &middot; Communicate delivery schedules, delays, and service updates to customers as needed. &middot; Prepare and distribute required shipment documentation, including delivery orders and proof of delivery (POD). &middot; Monitor daily shipment activity to ensure on-time performance and customer expectations are met. &middot; Identify and resolve service issues, delivery discrepancies, or documentation errors. &middot; Maintain accurate records related to customer accounts, deliveries, and billing support. &middot; Work closely with dispatch, drivers, and warehouse personnel to ensure smooth daily operations. &middot; Cross-train on other customer accounts and assist with related operational or administrative tasks as needed.Work Environment &amp; Role Expectations:&middot; Regular use of computers, phones, and transportation management systems to manage shipments and communication. &middot; Requires sustained attention to detail and the ability to work in a time-sensitive environment. &middot; Coordination with dispatch, drivers, customers, and internal departments throughout the day. &middot; Clear, professional, and courteous communication is expected in all interactions. &middot; Must be able to adapt to changing delivery schedules, customer needs, and operational priorities.Cognitive, Physical, and Communication Requirements:&middot; Ability to focus on detailed shipment information and resolve routine service issues. &middot; Frequent written and verbal communication with customers, drivers, and internal staff. &middot; Prolonged periods working at a desk and computer. &middot; Comfortable with data entry, document review, and prioritizing multiple tasks throughout the workday.Minimum Qualifications:&middot; High school diploma or GED required; additional coursework in logistics, transportation, or business is a plus. &middot; 1&ndash;3 years of customer service experience, preferably in trucking, transportation, or logistics. &middot; Knowledge of local cartage operations, dispatch support, or freight movement preferred. &middot; Proficient in Microsoft Office and comfortable using transportation or logistics software (TMS). &middot; Strong organizational skills with the ability to multitask and meet deadlines.Disclaimer:This job description outlines the general nature and key responsibilities of the role. It is not intended to be an exhaustive list of duties or requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordancePay: $16.00 - $18.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Customer Service Representative - Local Dispatch

Job Overview We are seeking a skilled and dedicated Truck &amp; Trailer Mechanic to join our maintenance team. The ideal candidate will have extensive experience in automotive and heavy equipment repair, with a strong focus on truck and trailer systems. This role involves diagnosing, repairing, and maintaining a variety of vehicles and equipment to ensure optimal safety and performance. Candidates with dealership experience and a solid background in mechanical diagnostics are highly preferred. The position offers an opportunity to work with diverse machinery, including diesel engines, hydraulic systems, and industrial equipment, in a dynamic environment committed to quality service.Duties<ul><li>Perform comprehensive inspections and diagnostics on trucks, trailers, and heavy equipment using schematics and diagnostic tools</li><li>Conduct repairs on diesel engines, transmissions, air brakes, suspension systems, hydraulics, HVAC systems, and electrical components</li><li>Replace or repair shocks &amp; struts, tires, brakes, and other vehicle parts using hand tools and power tools</li><li>Fabricate parts or components as needed for repairs or customization projects</li><li>Operate heavy machinery such as excavators, cranes, forklifts, and other industrial equipment safely and efficiently</li><li>Maintain detailed service records of all repairs performed</li><li>Assist in the assembly and disassembly of vehicle components during repairs or upgrades</li><li>Perform preventive maintenance to extend the lifespan of vehicles and equipment</li><li>Ensure all work complies with safety standards and manufacturer specifications</li></ul>Skills<ul><li>Proven experience in dealership automotive repair or heavy equipment maintenance</li><li>Strong mechanical knowledge of tractor-trailers, farm machinery, industrial equipment, and automotive systems</li><li>Proficiency in reading schematics and technical manuals for troubleshooting complex issues</li><li>Skilled in the use of hand tools, power tools, welding equipment, soldering irons, and alignment tools</li><li>Ability to diagnose electrical problems using automotive diagnostics tools</li><li>Experience with fabrication techniques for custom repairs or modifications</li><li>Knowledge of hydraulics, suspension systems, HVAC systems, tire service, and wheel alignment procedures</li><li>Capable of heavy lifting safely while maintaining attention to detail during repairs</li><li>Excellent customer service skills to communicate effectively with clients about repairs needed or completed</li><li>Familiarity with heavy lifting equipment operation such as forklifts or cranes is a plus</li><li>Strong problem-solving skills combined with the ability to work independently or as part of a team</li></ul>This position requires a motivated individual who takes pride in their craftsmanship and is committed to maintaining high standards of safety and quality. Prior experience working with diverse vehicle types and industrial machinery will be considered an asset.Job Type: Full-timePay: $17.00 - $18.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Truck & Trailer Mechanic

Job Description: Trailer MechanicPosition SummaryThe Trailer Mechanic is responsible for performing maintenance, inspection, and repairs on company trailers to ensure safe and efficient operation in compliance with FMCSA regulations. This position focuses on trailer systems such as brakes, suspension, electrical, lights, and structural components. Training will be provided to expand into truck repairs and diagnostics, offering a path toward a Truck &amp; Trailer Mechanic role.Essential Job Functions<ul><li>Perform preventative maintenance and general repairs on trailers, including brakes, suspension, lighting, landing gear, doors, and flooring.</li><li>Conduct DOT inspections and ensure compliance with FMCSA regulations.</li><li>Diagnose mechanical and structural issues using appropriate tools and techniques.</li><li>Perform welding, cutting, and fabrication as required.</li><li>Complete all assigned work orders within established Standard Repair Time (SRT) guidelines while maintaining safety and quality standards.</li><li>Maintain accurate maintenance and repair records in accordance with company and regulatory requirements.</li><li>Ensure all work areas and equipment are maintained in a safe, clean, and organized condition and dispose of waste materials properly.</li><li>Participate in ongoing training and development to learn truck maintenance and repair procedures.</li></ul>Work Environment and Role Expectations<ul><li>Work performed primarily in a shop environment.</li><li>Exposure to moving vehicles, heavy equipment, noise, grease, fumes and various weather conditions.</li><li>Some repairs will be performed off site including at customer locations, or roadside as business needs require.</li><li>Required to wear appropriate personal protective equipment (PPE).</li><li>Responsible for maintaining personal tools and ensuring all company tools or equipment used are properly handled, cleaned and returned after each job.</li><li>Expected to follow all company, OSHA, and FMCSA regulations.</li><li>Work hours may include some weekends or after-hours shifts as operational needs require.</li></ul>Cognitive, Physical, and Communication Requirements<ul><li>Ability to analyze mechanical problems and determine appropriate repair solutions.</li><li>Regularly required to stand, walk, bend, kneel, crawl, and lift up to 75 pounds.</li><li>Good hand eye coordination and attention to detail are required to safely and accurately perform mechanical repairs.</li><li>Ability to communicate clearly and professionally with supervisors, coworkers, and drivers.</li><li>Must be able to read and interpret technical manuals, schematics, and safety documentation.</li></ul>Minimum Qualifications<ul><li>High school diploma or GED required.</li><li>Previous mechanical or maintenance experience preferred but not required.</li><li>Strong willingness to learn and develop new mechanical skills through on the job training.</li><li>Basic understanding of trailer systems (brakes, lighting, suspension, etc.).</li><li>Personal tools preferred but not required. Company can provide tools on loan; employees are expected to gradually build their own tool set over time.</li><li>Valid driver&rsquo;s license and ability to meet company driving standards.</li><li>Commitment to safety, reliability, and continuous learning.</li></ul>DisclaimerThis job description outlines the general nature and key responsibilities of the role. It is not intended to be an exhaustive list of duties or requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with company policy and applicable laws.Job Type: Full-timePay: $16.00 - $17.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>People with a criminal record are encouraged to applyWork Location: In person

Trailer Mechanic

Join Interload Forwarding LLC and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Interload Forwarding LLC

About Company

Customer Service Representative - Local Dispatch

Truck & Trailer Mechanic

Trailer Mechanic