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Kavkaz Express LLC

Job Title: Dispatcher (Logistics)Location: Lahore, Pakistan (on site, 8 pm- 5 am)Company: Kavkaz Express LLCAbout Us:Kavkaz Express LLC is a growing transportation company that operates within the USA. Since its founding in 2012, the company has grown to over 200 units, 3 locations, and multiple warehouses. With a focus on treating partners and employees with respect and prioritizing their success, Kavkaz Express is known for its strong and trustworthy reputation in the industry.Job Summary:The Logistics Dispatcher is the vital nerve center of our transportation operations. You will be responsible for the real-time coordination of drivers, equipment, and loads to ensure timely pickups and deliveries while maximizing efficiency and profitability. The ideal candidate thrives in a fast-paced environment, possesses exceptional communication skills, and is a proactive problem-solver who can manage multiple priorities under pressure.Key Responsibilities:<ul><li>Plan, assign, &amp; schedule daily loads for a fleet of company drivers and owner-operators.</li><li>Create efficient routes considering appointment times, driver hours-of-service (HOS), traffic, and mileage.</li><li>Execute same-day dispatch requests and manage urgent changes.</li><li>Continuously monitor driver progress using GPS tracking software and proactively manage delays.</li><li>Communicate dispatch instructions and load details clearly and accurately to drivers.</li><li>Serve as the primary point of contact for drivers throughout their shift.</li><li>Track and manage equipment (containers, chassis) to ensure optimal utilization and timely returns.</li><li>Coordinate the repair and maintenance of trucks as needed.</li><li>Work closely with Customer Service (CS) representatives to understand customer requirements and resolve operational issues.</li><li>Update customers and internal teams on load status and ETAs.</li><li>Ensure all load documentation is accurately completed and distributed.</li><li>Report detention, layover, and other accessorial charges promptly.</li><li>Ensure dispatch activities comply with company policies and DOT regulations.</li></ul>Qualifications:<ul><li>1+ years in dispatch, logistics, or transportation role (Intermodal, Drayage experience highly preferred).</li><li>Familiarity with Hours of Service (HOS), load planning, DOT regulations, and freight terminology (LTL, FTL, detention, lumper fees).</li><li>Ability to work US hours and commute to the office on daily basis.</li><li>Understanding of geographic regions, major highways, and shipping lanes.</li><li>Bilingual skills (Russian or other languages common among drivers) are a significant asset.</li><li>Proficiency in TMS software, ELD systems, Microsoft Office and Google Workspace.</li><li>Strong organizational and time-management abilities.</li><li>Ability to work independently and as part of a team.</li><li>Exceptional Communication: Clear, professional, and calm under pressure, both verbal and written.</li><li>Critical Thinking &amp; Problem-Solving: Ability to proactively assess situations, anticipate issues, and implement effective solutions in real-time.</li><li>Superior Organizational Skills: Manages multiple tasks and priorities simultaneously with strong attention to detail.</li><li>Resilience &amp; Adaptability: Thrives in a dynamic, high-pressure environment where plans can change frequently.</li><li>Bachelor's degree in Business, Marketing, or a related field (preferred).</li></ul>Benefits:<ul><li>Competitive salary in USD.</li><li>Opportunities for professional growth and advancement.</li><li>Supportive and dynamic work environment.</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs230,000.00 per monthWork Location: In person

Dispatcher (Logistics)

Job Title: Customer Service (Logistics)Location: Lahore, Pakistan (on-site - 8 PM - 5 AM)Company: Kavkaz Express LLCAbout Us:Kavkaz Express LLC is a growing transportation company that operates within the USA. Since its founding in 2012, the company has grown to over 200 units, 3 locations, and multiple warehouses. With a focus on treating partners and employees with respect and prioritizing their success, Kavkaz Express is known for its strong and trustworthy reputation in the industry.Job Summary:We are seeking a detail-oriented and proactive Customer Service &amp; Logistics Coordinator to join our trucking company&rsquo;s operations team. In this role, you will be responsible for load building, driver scheduling, detention tracking, shipment monitoring, mailbox management, and handling internal queries to ensure smooth logistics operations. The ideal candidate will have strong multitasking abilities, excellent communication skills, and experience in freight coordination.Key Responsibilities:<ul><li>Plan and optimize load assignments for drivers based on capacity, routes, and delivery deadlines.</li><li>Coordinate with shippers, receivers, and dispatchers to schedule pickups and deliveries efficiently.</li><li>Ensure accurate documentation (BOLs, rate confirmations) is processed and filed.</li><li>Monitor driver locations and ETAs using GPS/tracking systems (e.g., ELD, TMS).</li><li>Proactively communicate delays or issues to customers and internal teams.</li><li>Track and report detention times, ensuring drivers are compensated appropriately.</li><li>Manage the company&rsquo;s digital and physical mailbox (invoices, PODs, compliance docs).</li><li>Organize and file shipping documents for billing and auditing purposes.</li><li>Serve as the main point of contact for driver inquiries (HOS, routing, pay questions).</li><li>Resolve internal operational queries from sales, billing, and management teams.</li><li>Provide real-time updates to customers on freight status and exceptions.</li><li>Address service failures (missed appointments, breakdowns) and escalate when needed.</li></ul>Qualifications:<ul><li>1+ years in trucking dispatch, logistics coordination, or customer service in logistics (Drayage experience highly preferred).</li><li>Proficiency in TMS software, ELD systems, and Microsoft Office (Excel, Outlook).</li><li>Strong organizational and time-management abilities.</li><li>Ability to work independently and as part of a team.</li><li>Excellent phone/email communication with a calm, professional demeanor.</li><li>Ability to multitask in a fast-paced environment.</li><li>Familiarity with load planning, DOT regulations, and freight terminology (LTL, FTL, detention, lumper fees).</li><li>Bachelor's degree in Business, Marketing, or a related field (preferred).</li></ul>Benefits:<ul><li>Competitive salary in USD.</li><li>Opportunities for professional growth and advancement.</li><li>Supportive and dynamic work environment.</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs230,000.00 per monthWork Location: In person

Customer Service (Logistics)

Join Kavkaz Express LLC and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kavkaz Express LLC

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Dispatcher (Logistics)

Customer Service (Logistics)