Qureos Mentor

La Quinta Inns & Suites

<div>Compensation Type: Hourly Highgate Hotels:
<div>
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</div><div></div><div><br>
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</div><div></div><div><br>
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</div>
Location:<div></div><div><br>
La Quinta San Antonio - Riverwalk</div><div>
303 Blum</div><div>
San Antonio, TX 78205</div>
Overview:
<div>
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.</div>
Responsibilities:
<ul><li><div>Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.</div></li><li><div>
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).</div></li><li><div>
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.</div></li><li><div>
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.</div></li><li><div>
Review Front Office log and Trace File daily.</div></li><li><div>
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.</div></li><li><div>
Follow all cash handling and credit policies.</div></li><li><div>
Be aware of all rates, packages and special promotions as listed in the Red Book.</div></li><li><div>
Be familiar with all in-house groups.</div></li><li><div>
Be aware of closed out and restricted dates.</div></li><li><div>
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.</div></li><li><div>
Be familiar with hospitality terminology.</div></li><li><div>
Have knowledge of emergency procedures and assist as needed.</div></li><li><div>
Handle check-ins and checkouts in a friendly, efficient and courteous manner.</div></li><li><div>
Use proper two-way radio etiquette at all times when communicating with other employees.</div></li><li><div>
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.</div></li><li><div>
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</div></li><li><div>
Be able to complete a bucket check, room rate verification report, and housekeeping report.</div></li><li><div>
Balance and prepare individual paperwork for closing of shift according to hotel standards.</div></li><li><div>
Maintain and market promotions and guest programs.</div></li><li><div>
Maintain a clean work area.</div></li><li><div>
Assist guests with safe deposit boxes.</div></li></ul>
Qualifications:
<ul><li><div>College course work in related field helpful.</div></li><li><div>
Experience in a hotel or a related field preferred.</div></li><li><div>
High School diploma or equivalent required.</div></li><li><div>
Computer experience required.</div></li><li><div>
Customer Services experience preferred.</div></li><li><div>
Flexible and long hours sometimes required.</div></li><li><div>
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</div></li><li><div>
Ability to stand during entire shift.</div></li><li><div>
Maintain a warm and friendly demeanor at all times.</div></li><li><div>
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</div></li><li><div>
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</div></li><li><div>
Must be able to multitask and prioritize departmental functions to meet deadlines.</div></li><li><div>
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</div></li><li><div>
Attend all hotel required meetings and trainings.</div></li><li><div>
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</div></li><li><div>
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.</div></li><li><div>
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</div></li><li><div>
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</div></li><li><div>
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</div></li><li><div>
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.</div></li><li><div>
Must be able to cross-train in other hotel related areas.</div></li><li><div>
Must be able to maintain confidentiality of information.</div></li><li><div>
Must be able to show initiative, including anticipating guest or operational needs.</div></li><li><div>
Perform other duties as requested by management.</div></li></ul></div><p></p>

Guest Services Agent

<p><b>About us</b></p><p>Our goal is to Greensboro&rsquo;s most visible speak-easy! Come around the back of the building to enjoy a memorable experience from our knowledgable staff. This stylish, low-key hangout offers Classic and Inventive Cocktails, Charcuterie &amp; Globally inspired share plates and plates. Located on New Garden Road near Trader Joe's Our monthly changing Kitchen, Lunch, and Brunch Menu sources our products from the area's best purveyors and local farmers. Our wine list is a well balanced list of classic and off the beaten path wine selections and our back bar is filled with numerous Bourbons, Scotch, &amp; Whiskies to try. All of this has made GIA a local favorite and foodie destination. We look forward to showing you!&quot;.</p><p>Are you a Positive, Dependable, Results Oriented individual who has experience in the Hospitality industry? Do you have a Strong Work Ethic, Good Listening Skills and the desire to Grow within the Hospitily/Restaurant industry? Are you passionate about food, able to follow recipes, like to be organized and maintain a clean work environment?</p><p>If the answer is yes to all the above questions then GIA might be looking for you.</p><p>We are always looking for potential staff who are enthusiastic, smiley, and service minded that are interested in takings care of our guests. Availability to work Lunch, Brunch and Dinner.</p><p>Responsibilities:</p><ul><li>Use a knife to chop food.</li><li>Wash fruits and vegetables.</li><li>Use a refrigerator or freezer to store food.</li><li>Follow recipes.</li><li>Creative with food.</li><li>Able to cook proteins.</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $13.00 - $18.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Line Cook

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La Quinta Inns & Suites

ABOUT_COMPANY

Guest Services Agent

Line Cook