Qureos Mentor

Meril

<div>
 
 Job Description
 
 
 Position Title
 
 
 Senior Manager &ndash; Service.
 
 
 Department
 
 
 Service Operations &ndash; Surgical Robotics.
 
 
 Location
 
 
 Pan-India.
 
 
 Reports To
 
 
 Head &ndash; Service Operations.
 
 
 1. Primary Function
 
 
 The Service Lead &ndash; India will be responsible for leading and managing Meril&rsquo;s nationwide service operations, ensuring world-class after-sales support for its diverse medical technology portfolio. This leadership role involves building robust service infrastructure, implementing preventive maintenance programs, ensuring regulatory compliance, and driving customer satisfaction. The incumbent will mentor and manage a pan-India team of engineers, collaborating with cross-functional teams to deliver operational excellence and long-term growth.
 
 
 2. Key Responsibilities
 
 
 Leadership &amp; Service Operations
 
 <ul>
 <li>
 Lead, mentor, and manage a nationwide team of service engineers and technical specialists.
 </li>
 <li>
 Oversee installations, preventive maintenance, calibrations, complaint investigations, and repairs across all product lines.
 </li>
 <li>
 Establish service SOPs, dashboards, and reporting mechanisms to ensure transparency and performance tracking.
 </li>
 <li>
 Drive customer satisfaction through timely resolution, SLA adherence, and service quality excellence.
 </li>
 </ul>
 
 Strategic &amp; Operational Excellence
 
 <ul>
 <li>
 Build and manage ISO-compliant service centers, aligning with regulatory standards.
 </li>
 <li>
 Develop long-term strategies for service growth, profitability, and nationwide market coverage.
 </li>
 <li>
 Partner with global and regional service teams to align operations with international best practices.
 </li>
 <li>
 Identify opportunities for cost optimization, process improvement, and efficiency enhancement.
 </li>
 </ul>
 
 Customer &amp; Stakeholder Engagement
 
 <ul>
 <li>
 Serve as the escalation point for high-value accounts, hospitals, and Key Opinion Leaders (KOLs).
 </li>
 <li>
 Collaborate with Sales, Marketing, and Product Management to integrate service excellence into commercial strategies.
 </li>
 <li>
 Support AMC/CMC contract negotiations, extended warranty upselling, and customer retention programs.
 </li>
 <li>
 Represent Meril at conferences, workshops, and forums, enhancing industry visibility and credibility.
 </li>
 </ul>
 
 Compliance, Risk &amp; Audit
 
 <ul>
 <li>
 Ensure strict adherence to ISO standards, regulatory reporting, and complaint-handling protocols.
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 <li>
 Support audits, risk management, CAPA (Corrective &amp; Preventive Actions).
 </li>
 <li>
 Maintain documentation accuracy for global and local compliance.
 </li>
 </ul>
 
 3. Requirements
 
 
 Education
 
 
 &bull; Graduate in Biomedical Engineering or equivalent discipline.
 
 
 &bull; MBA / Advanced Management qualification preferred.
 
 
 Experience
 
 
 &bull; 12&ndash;16 years in medical device service operations, with pan-India leadership responsibility.
 
 
 &bull; Proven expertise in robotics, surgical navigation, and digital health technologies.
 
 
 &bull; Experience in setting up service infrastructure and managing large, geographically dispersed teams.
 
 
 &bull; Track record of customer satisfaction and operational excellence.
 
 
 &bull; Exposure to international service operations preferred.
 
 
 Skills
 
 
 &bull; Strong leadership &amp; people management skills.
 
 
 &bull; In-depth technical knowledge of medical devices, robotics, and service operations.
 
 
 &bull; Proficiency in strategic planning, problem-solving, and process improvement.
 
 
 &bull; Excellent communication, stakeholder engagement, and cross-functional collaboration.
 
 
 &bull; Familiarity with service dashboards, reporting tools, and MS Office Suite.
 
 
 4. Key Attributes
 
 
 &bull; Strategic thinker with execution orientation.
 
 
 &bull; Customer-first mindset with focus on service excellence.
 
 
 &bull; Thrives in high-pressure, dynamic environments.
 
 
 &bull; Adaptable, resilient, and collaborative leader.
 
 
 &bull; Passionate about healthcare innovation and building world-class service operations.
 
</div>

Service Manager - Surgical Robotics

<div>
 
 We&rsquo;re Hiring! 🌟
 
 
 
 
 
 🔹 Position: Executive to Assistant Manager
 
 
 🔹 Experience: 3 &ndash; 8 years
 
 
 🔹 Qualification: B.E. (Mechanical / Electrical / Civil)
 
 
 🔹 Skills Required: SAP, Direct and Indirect Purchase ,Vendor Management, Negotiation Skill
 
 
 🔹 Job Location : Vapi
 
 
 
 
 
 If you are passionate about building your career in Purchase and meet the above criteria, we&rsquo;d love to hear from you!
 
 
 
 
 
 📩 Apply by sharing your resume below link :
 
 
 
 
 
 https://zfrmz.in/mpB2SIRXqdEPDwek6Yq5
 
 
 
</div>

Executive - Assistant Manager Purchase

<div>
 
 In Meril life sciences Pvt. Ltd. (Micro CRISPR) , particularly in biomanufacturing, upstream and downstream refer to the two main stages of producing biotechnology products, such as vaccines, proteins, and cell therapies. Job roles in these areas are distinct and require specialized skills.
 
 
 Upstream job description
 
 
 
 
 
 Upstream bioprocessing focuses on the initial phases of production, including cell culture development, fermentation, and growth optimization. Professionals in these roles work with living cells to produce the desired biological product.
 
 
 
 
 
 
 General responsibilities
 
 
 <ul>
 <li>
 
 Cell culture and fermentation:
 
 Cultivate and grow microbial or mammalian cell lines in bioreactors under controlled conditions to maximize product yield.
 </li>
 <li>
 
 Process development:
 
 Develop and optimize upstream processes, including selecting the right cell line and culture media, to ensure product quality and consistency.
 </li>
 <li>
 
 Bioreactor operations:
 
 Set up, operate, and maintain laboratory-scale and pilot-scale bioreactors, and monitor key parameters such as temperature, pH, and dissolved oxygen.
 </li>
 <li>
 
 Harvest and clarification:
 
 Collect and prepare the harvested material from the bioreactor for the downstream purification stage, which may involve filtration.
 </li>
 <li>
 
 Experimentation:
 
 Conduct small-scale studies and experiments to support process development and technology transfer.
 </li>
 <li>
 
 Documentation and compliance:
 
 Document all experimental data in electronic lab notebooks (ELNs) and ensure all processes adhere to regulatory and good manufacturing practice (GMP) guidelines.
 </li>
 </ul>
 
 
 Key skills and qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 A bachelor's or master's degree in biotechnology, or a related life science field.
 </li>
 <li>
 
 Experience:
 
 Hands-on experience in mammalian or microbial cell culture systems atleast 2 years preferred
 </li>
 <li>
 
 Technical skills:
 
 Strong knowledge of aseptic techniques, media preparation, and process monitoring tools.
 </li>
 <li>
 
 Soft skills:
 
 Strong problem-solving, analytical, and communication skills.
 </li>
 </ul>
 
 
 
 
 Downstream job description
 
 
 Downstream bioprocessing handles the recovery and purification of the desired product from the cell culture harvest produced during the upstream phase. These roles are focused on creating a pure and safe final product.
 
 
 
 
 
 
 General responsibilities
 
 
 <ul>
 <li>
 
 Purification:
 
 Design and optimize purification processes using techniques like chromatography, filtration (e.g., tangential flow filtration), and centrifugation.(atleast 2 years)
 </li>
 <li>
 
 Product recovery:
 
 Isolate and recover the target biological product (e.g., proteins, antibodies) from the complex mixture of cells, waste, and media.
 </li>
 <li>
 
 Process optimization and scale-up:
 
 Develop and scale up purification methods from the lab to commercial manufacturing scale.
 </li>
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 Quality control:
 
 Work closely with quality assurance and analytical teams to ensure the final product meets all quality and regulatory standards.
 </li>
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 Formulation and filling:
 
 Prepare and package the final purified product, potentially involving polishing and formulation steps.
 </li>
 <li>
 
 Troubleshooting:
 
 Investigate and resolve process-related issues that arise during purification and manufacturing.
 </li>
 </ul>
 
 
 
 
 
 Key skills and qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 A bachelor's or master's degree in biochemistry, bioprocess engineering, or a related field.
 </li>
 <li>
 
 Experience:
 
 Significant experience in recombinant protein purification and downstream processing within a GMP environment.
 </li>
 <li>
 
 Technical skills:
 
 Expertise in chromatography systems (e.g., AKTA) and filtration units. Familiarity with process analytical technology (PAT) is often beneficial.
 </li>
 <li>
 
 Soft skills:
 
 Excellent problem-solving, project management, and cross-functional communication skills to collaborate effectively with other teams.
 </li>
 </ul>
 
 
</div>

Executive

Join Meril and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Meril

ABOUT_COMPANY

Service Manager - Surgical Robotics

Executive - Assistant Manager Purchase

Executive