Qureos Mentor

MultiBank Group

<div>
 
 Welcome to
 
 MultiBank Group
 
 , a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
 
 
 
 
 
 Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are seeking an experienced
 
 AI Quality Assurance Engineer
 
 to drive quality assurance initiatives across our websites, digital platforms, and AI-powered applications. This role combines traditional quality engineering expertise with modern AI-driven testing methodologies, automation frameworks, and intelligent quality monitoring.
 
 
 
 
 
 The ideal candidate will have strong experience in manual and automated testing, coupled with a passion for leveraging AI tools and technologies to improve test coverage, accelerate release cycles, and enhance product quality. You will collaborate closely with Product Managers, Developers, AI Engineers, and DevOps teams to ensure reliable, scalable, and high-performing digital experiences.
 
 
 
 
 
 Your contributions will be critical in establishing intelligent testing practices, improving software quality, and supporting the organization's digital transformation and AI adoption strategy.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Review and analyze business, functional, and technical requirements for websites, digital products, and AI-enabled applications.
 </li>
 <li>
 Design, develop, and maintain automated testing frameworks for web, API, and AI-driven systems.
 </li>
 <li>
 Leverage AI-powered testing tools to improve test generation, defect detection, and test maintenance.
 </li>
 <li>
 Execute manual, automated, regression, integration, performance, and user acceptance testing.
 </li>
 <li>
 Validate AI-generated outputs, workflows, and model-integrated features for accuracy, consistency, and reliability.
 </li>
 <li>
 Develop and maintain automated test suites integrated into CI/CD pipelines.
 </li>
 <li>
 Perform API testing using tools such as Postman and automation frameworks.
 </li>
 <li>
 Monitor application quality metrics and identify opportunities for process improvement through AI and automation.
 </li>
 <li>
 Document, track, and manage defects while collaborating with development teams to ensure timely resolution.
 </li>
 <li>
 Conduct post-release verification and production validation to ensure system stability.
 </li>
 <li>
 Collaborate with cross-functional teams to establish quality standards, best practices, and testing strategies across the software development lifecycle.
 </li>
 <li>
 Evaluate emerging AI testing technologies and recommend innovative solutions to improve quality engineering processes.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
 </li>
 <li>
 Minimum 3+ years of experience in Quality Assurance, Software Testing, or Quality Engineering.
 </li>
 <li>
 Strong experience in both manual and automated testing methodologies.
 </li>
 <li>
 Hands-on experience building and maintaining automation frameworks from scratch.
 </li>
 <li>
 Proficiency with automation tools such as Selenium, Playwright, Cypress, or similar technologies.
 </li>
 <li>
 Experience with API testing tools including Postman, REST Assured, or equivalent.
 </li>
 <li>
 Familiarity with AI-assisted testing platforms, test generation tools, or AI-powered quality engineering solutions.
 </li>
 <li>
 Strong understanding of SDLC, STLC, Agile methodologies, and DevOps practices.
 </li>
 <li>
 Experience with test management platforms such as qTest, Zephyr, TestRail, or similar tools.
 </li>
 <li>
 Working knowledge of SQL and database validation techniques.
 </li>
 <li>
 Experience with performance testing tools such as JMeter, LoadRunner, or equivalent.
 </li>
 <li>
 Familiarity with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, or Azure DevOps.
 </li>
 <li>
 Knowledge of responsive, localization, accessibility, and cross-browser testing.
 </li>
 <li>
 Strong analytical, problem-solving, and communication skills.
 </li>
 <li>
 Experience within fintech, financial services, trading platforms, or regulated industries is highly desirable.
 </li>
 </ul>
 
 
 
 
 
 Preferred Profile
 
 
 
 
 
 <ul>
 <li>
 Experience testing AI/ML-powered applications, conversational AI, or generative AI solutions.
 </li>
 <li>
 Familiarity with AI model evaluation, prompt testing, and validation methodologies.
 </li>
 <li>
 Knowledge of Python, JavaScript, Java, or similar programming languages for automation development.
 </li>
 <li>
 Understanding of cloud platforms such as AWS, Azure, or Google Cloud.
 </li>
 <li>
 Exposure to observability and monitoring tools for quality insights and performance analysis.
 </li>
 <li>
 Passion for innovation, continuous improvement, and emerging AI technologies.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 <ul>
 <li>
 Work with an industry-leading global financial institution.
 </li>
 <li>
 Be part of MultiBank Group&rsquo;s AI and digital transformation journey.
 </li>
 <li>
 Competitive salary and comprehensive employee benefits.
 </li>
 <li>
 Opportunities for professional growth, certifications, and career advancement.
 </li>
 <li>
 Collaborative, inclusive, and innovation-driven work environment.
 </li>
 <li>
 Exposure to cutting-edge technologies, AI initiatives, and large-scale global platforms.
 </li>
 </ul>
 
 
 
 
 
 Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
 
 
</div>

AI Quality Assurance Engineer

<div>
 
 Welcome to
 
 MultiBank Group
 
 , a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
 
 
 
 
 
 Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$35 billion. As a heavily regulated institution with oversight from 17+ financial regulators across 5 continents, and recipient of over 70 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
 
 
 Role Overview
 
 
 
 
 
 The
 
 Head of AI &amp; BI Reporting
 
 will lead MultiBank Group&rsquo;s enterprise-wide AI, Business Intelligence, Data Analytics, and Reporting functions. This strategic leadership role is responsible for building a data-driven culture, driving AI adoption across the organization, and delivering advanced analytics capabilities that support business growth, operational excellence, customer engagement, and executive decision-making.
 
 
 
 
 
 The successful candidate will oversee AI initiatives, predictive analytics, BI reporting, customer intelligence, experimentation frameworks, and enterprise analytics platforms while leading a multidisciplinary team of Data Scientists, BI Analysts, Data Engineers, and AI Specialists. This role will serve as a key advisor to executive leadership, transforming complex data into actionable business strategies.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 AI Strategy &amp; Leadership
 
 <ul>
 <li>
 Define and execute the Group-wide AI, Analytics, and Business Intelligence strategy aligned with corporate objectives.
 </li>
 <li>
 Lead the development and deployment of AI, Machine Learning, Generative AI, predictive analytics, and intelligent automation solutions across business functions.
 </li>
 <li>
 Establish AI governance frameworks, model monitoring standards, explainability practices, and responsible AI policies.
 </li>
 <li>
 Identify opportunities where AI, machine learning, and advanced analytics can improve revenue growth, customer engagement, retention, operational efficiency, and risk management.
 </li>
 <li>
 Evaluate emerging AI technologies, platforms, and tools to maintain competitive advantage within the financial services sector.
 </li>
 </ul>
 
 
 
 
 Business Intelligence &amp; Advanced Analytics
 
 <ul>
 <li>
 Build end-to-end analytical frameworks to evaluate the customer lifecycle, including acquisition, activation, retention, monetization, and customer lifetime value.
 </li>
 <li>
 Develop enterprise-wide KPI frameworks and executive dashboards to monitor business performance across trading, operations, marketing, finance, and customer experience.
 </li>
 <li>
 Leverage outputs from machine learning models, including churn prediction, customer lifetime value (LTV), propensity scoring, and recommendation engines, to drive predictive decision-making.
 </li>
 <li>
 Design advanced customer segmentation models using clustering techniques such as K-Means, Hierarchical Clustering, and DBSCAN combined with behavioral feature engineering.
 </li>
 <li>
 Perform deep funnel analysis using event-level data, clickstream analytics, customer journeys, and platform interaction data to identify optimization opportunities.
 </li>
 <li>
 Apply attribution modeling methodologies, including rule-based attribution, probabilistic attribution, and Marketing Mix Modeling (MMM), to evaluate marketing effectiveness and ROI.
 </li>
 <li>
 Translate complex datasets, predictive model outputs, and AI-generated insights into commercially actionable recommendations for executive stakeholders.
 </li>
 </ul>
 
 
 
 
 Experimentation &amp; Optimization
 
 <ul>
 <li>
 Design, implement, and evaluate experimentation frameworks, including A/B testing, multivariate testing, and uplift modeling with statistical rigor.
 </li>
 <li>
 Establish best practices for hypothesis testing, experimentation governance, and measurement methodologies across business functions.
 </li>
 <li>
 Monitor and optimize key metrics such as customer acquisition cost, activation rates, retention, engagement, churn, conversion, and lifetime value.
 </li>
 </ul>
 
 
 
 
 Data Engineering &amp; Reporting
 
 <ul>
 <li>
 Oversee the development of scalable analytics pipelines using SQL, Python, and cloud-based data platforms.
 </li>
 <li>
 Build automated reporting, forecasting, monitoring, and anomaly detection solutions using AI-powered analytics tools.
 </li>
 <li>
 Ensure data quality, consistency, governance, and regulatory compliance across all reporting and analytics environments.
 </li>
 <li>
 Manage large-scale structured, semi-structured, and event-driven datasets from trading platforms, CRM systems, marketing technologies, web applications, and third-party data sources.
 </li>
 <li>
 Drive self-service analytics capabilities across the organization through modern BI tools and data democratization initiatives.
 </li>
 </ul>
 
 
 
 
 Leadership &amp; Stakeholder Management
 
 <ul>
 <li>
 Lead, mentor, and scale high-performing teams across AI, Data Science, Business Intelligence, Analytics, and Reporting functions.
 </li>
 <li>
 Partner with Product, Marketing, Technology, Trading, Finance, Risk, Compliance, and Operations teams to align analytics initiatives with business objectives.
 </li>
 <li>
 Present strategic insights, AI roadmaps, and performance updates to senior management and executive leadership.
 </li>
 <li>
 Foster a culture of experimentation, innovation, and data-driven decision-making across the organization.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Requirements
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in Data Science, Artificial Intelligence, Computer Science, Statistics, Mathematics, Engineering, Business Analytics, or a related field.
 </li>
 <li>
 10+ years of experience in Analytics, Business Intelligence, Data Science, AI, or related disciplines, with at least 5 years in a leadership position.
 </li>
 <li>
 Proven experience building and leading enterprise AI, BI, and analytics functions within financial services, fintech, banking, capital markets, or technology-driven organizations.
 </li>
 <li>
 Strong expertise in SQL and large-scale data transformation, modeling, and analytics.
 </li>
 <li>
 Advanced Python skills, including experience with Pandas, NumPy, SciPy, Statsmodels, Scikit-Learn, and related analytical libraries.
 </li>
 <li>
 Strong understanding of statistical modeling, hypothesis testing, predictive analytics, and machine learning methodologies.
 </li>
 <li>
 Experience evaluating model performance using metrics such as Precision, Recall, F1 Score, ROC-AUC, Lift, Incrementality, and business impact measures.
 </li>
 <li>
 Hands-on experience with data visualization and BI platforms such as Power BI, Tableau, Looker, or Qlik.
 </li>
 <li>
 Experience with product analytics platforms including Amplitude, Mixpanel, Google Analytics 4 (GA4), or similar tools.
 </li>
 <li>
 Strong knowledge of cohort analysis, retention modeling, funnel optimization, customer segmentation, and LTV analysis.
 </li>
 <li>
 Experience with A/B testing frameworks, experimental design, and causal inference methodologies.
 </li>
 <li>
 Familiarity with cloud analytics environments and modern data platforms such as AWS, Azure, Google Cloud, Snowflake, Databricks, or equivalent.
 </li>
 <li>
 Experience leveraging AI-powered analytics solutions, copilots, and automation tools for reporting, forecasting, anomaly detection, and business intelligence.
 </li>
 <li>
 Strong understanding of financial products, trading platforms, CFDs, Forex, Cryptocurrency, or capital markets is highly desirable.
 </li>
 </ul>
 
 
 
 
 
 Preferred Profile
 
 
 <ul>
 <li>
 Experience implementing Generative AI, Large Language Models (LLMs), AI assistants, and intelligent automation solutions at enterprise scale.
 </li>
 <li>
 Strong knowledge of MLOps, model lifecycle management, and production AI deployment frameworks.
 </li>
 <li>
 Proven track record of building analytics centers of excellence and scaling high-performing AI and BI teams.
 </li>
 <li>
 Experience working within highly regulated financial environments.
 </li>
 <li>
 Exceptional leadership, communication, stakeholder management, and strategic planning skills.
 </li>
 <li>
 Passion for leveraging AI and advanced analytics to transform business performance and customer experiences.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 <ul>
 <li>
 Lead the AI and Business Intelligence transformation of one of the world's leading financial derivatives institutions.
 </li>
 <li>
 Shape the future of AI-powered decision-making, predictive intelligence, and customer analytics across a global organization.
 </li>
 <li>
 Competitive salary plus performance-based incentives.
 </li>
 <li>
 Access to a dynamic, international, and fast-growing environment.
 </li>
 <li>
 Strong opportunities for career progression within a global financial group.
 </li>
 <li>
 Work alongside world-class technology, data, and business professionals.
 </li>
 <li>
 Be part of a business committed to innovation, excellence, and long-term growth.
 </li>
 </ul>
 
 
 
 
 
 Become part of our international community at MultiBank Group, dedicated to excellence,
 
 
 
 
 innovation, and shaping the future of AI-driven finance.
 
 
</div>

Head of AI & BI Reporting

<div>
 
 Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
 
 
 
 
 
 Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are seeking a SDET (Software Development Engineer in Test) to join our Quality Engineering team. This role combines strong software engineering skills with a quality-first mindset, focusing on building scalable automation frameworks and ensuring the reliability, performance, and stability of our trading and fintech platforms.
 
 
 
 
 
 The successful candidate will work closely with Engineering, Product, DevOps, and QA teams to embed quality throughout the software development lifecycle, automate complex testing scenarios, and support the delivery of high-performance systems that process real-money transactions.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Test Automation &amp; Quality Engineering
 
 
 <ul>
 <li>
 Design, develop, and maintain scalable automation frameworks for web, mobile, API, and backend services.
 </li>
 <li>
 Build and execute automated functional, integration, regression, and end-to-end test suites.
 </li>
 <li>
 Develop reusable testing libraries, utilities, and tools to improve automation coverage and efficiency.
 </li>
 <li>
 Automate validation of trading workflows, financial transactions, order lifecycle processes, and platform integrations.
 </li>
 <li>
 Implement API, database, and backend service testing strategies.
 </li>
 <li>
 Monitor and improve automation coverage, test effectiveness, and quality metrics.
 </li>
 </ul>
 
 
 Engineering &amp; CI/CD
 
 
 <ul>
 <li>
 Integrate automated tests into CI/CD pipelines and deployment workflows.
 </li>
 <li>
 Establish automated quality gates and release validation processes.
 </li>
 <li>
 Collaborate with developers to improve application testability, reliability, and maintainability.
 </li>
 <li>
 Participate in code reviews, technical discussions, and architecture reviews from a quality engineering perspective.
 </li>
 <li>
 Support shift-left testing practices and promote quality ownership across engineering teams.
 </li>
 </ul>
 
 
 Platform Reliability &amp; Release Quality
 
 
 <ul>
 <li>
 Investigate defects, identify root causes, and implement automated preventative testing.
 </li>
 <li>
 Support release readiness activities and participate in go/no-go decisions.
 </li>
 <li>
 Validate system stability, reliability, and performance across trading and brokerage platforms.
 </li>
 <li>
 Contribute to testing strategies for high-volume transaction processing and business-critical services.
 </li>
 </ul>
 
 
 Collaboration
 
 
 <ul>
 <li>
 Work closely with Product Managers, Developers, DevOps, and QA teams throughout the development lifecycle.
 </li>
 <li>
 Participate in sprint planning, backlog refinement, and requirement reviews.
 </li>
 <li>
 Contribute to testing standards, automation best practices, and continuous improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills
 
 
 
 
 
 <ul>
 <li>
 Strong programming skills in Java, Python, JavaScript/TypeScript, or C#.
 </li>
 <li>
 Hands-on experience with automation frameworks such as Playwright, Selenium, Cypress, or Appium.
 </li>
 <li>
 Strong experience testing REST APIs using tools such as Postman, REST Assured, Playwright API Testing, or similar.
 </li>
 <li>
 Experience designing and maintaining automation frameworks from the ground up.
 </li>
 <li>
 Strong understanding of test design patterns, automation best practices, and software engineering principles.
 </li>
 <li>
 Experience with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, or Azure DevOps.
 </li>
 <li>
 Familiarity with Git, Docker, and modern development workflows.
 </li>
 <li>
 Understanding of microservices, distributed systems, and event-driven architectures.
 </li>
 <li>
 Experience with SQL and database validation testing.
 </li>
 <li>
 Experience within fintech, brokerage, trading, banking, payments, or other regulated financial environments.
 </li>
 <li>
 Knowledge of trading platforms such as MT4, MT5, or similar brokerage systems.
 </li>
 <li>
 Understanding of trade lifecycle workflows, order management systems, market data, liquidity management, and financial transaction processing.
 </li>
 <li>
 Familiarity with FIX Protocol, bridge technologies, or brokerage infrastructure.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
 </li>
 <li>
 5+ years of experience in QA Automation, Quality Engineering, or SDET roles.
 </li>
 <li>
 Proven experience building and maintaining enterprise-grade automation frameworks.
 </li>
 <li>
 Strong understanding of software development methodologies and testing practices.
 </li>
 <li>
 Excellent analytical, troubleshooting, and problem-solving skills.
 </li>
 <li>
 Strong communication and collaboration skills with both technical and non-technical stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 <ul>
 <li>
 Work with an industry-leading global financial institution.
 </li>
 <li>
 Competitive salary and comprehensive employee benefits.
 </li>
 <li>
 Opportunities for professional growth and career advancement.
 </li>
 <li>
 Collaborative, inclusive, and dynamic work environment.
 </li>
 <li>
 Commitment to innovation and professional excellence.
 </li>
 </ul>
 
 
 
 
 
 Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
 
 
 
 
 
</div>

Software Development Engineer in Test

<div>
 
 Welcome to
 
 MultiBank Group
 
 , a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
 
 
 
 
 
 Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
 
 
 
 
 
 
 Role Overview:
 
 
 
 
 
 
 We are seeking an experienced
 
 AI Data Engineer
 
 to design, develop, and deploy innovative data and machine learning solutions that drive customer engagement, retention, and lifetime value (LTV). This role will focus on building scalable data pipelines, predictive models, and GenAI-powered applications that enable more personalised trading experiences and support data-driven decision-making across the business.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Collaborate with the wider marketing department to build meaningful datasets and a centralised data warehouse that will be used for reporting across numerous teams, focused on customer retention and LTV.
 </li>
 <li>
 Develop and own machine learning solutions that specialise in customer personalisation to increase engagement and coordinate with marketing teams towards their strategy and execution across multiple channels, especially around predictive modelling, churn prediction and customer segmentation.
 </li>
 <li>
 Explore the capabilities of Gen AI to develop new apps for our traders that make trading easier and more personalised based on their preferences.
 </li>
 <li>
 Maintain a commercial acumen and find opportunities where technology can be used to increase customer engagement or automate internal tasks.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 
 
 
 <ul>
 <li>
 Strong expertise in SQL, comfortable with raw data and multiple high-volume datasets such as customer journey, marketing performance or product behaviour.
 </li>
 <li>
 Comfortable creating pipelines and automations with Python to connect multiple endpoints and APIs such as first party databases, marketing platforms or other data collection platforms.
 </li>
 <li>
 Expertise in using Python todeploy machine learning solutions end to end, especially around predictive modelling and customer segmentation.
 </li>
 <li>
 Previous experience in finding customer insights through data analysis, communicating it to different stakeholders and strategizing on how to increase customer engagement and LTV.
 </li>
 <li>
 Capable of creating applications using LLMs that summarise high volumes of data and knowledge of the latest Gen AI use cases.
 </li>
 <li>
 Previous exposure to
 
 ETL tools
 
 (e.g., dbt, AWS Glue) and cloud environments (preferably
 
 AWS, SageMaker
 
 ).
 </li>
 <li>
 Strong communication skills with the ability to present complex data insights to non-technical stakeholders and support business strategy.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 <ul>
 <li>
 Work with an industry-leading global financial institution.
 </li>
 <li>
 Competitive salary and comprehensive employee benefits.
 </li>
 <li>
 Opportunities for professional growth and career advancement.
 </li>
 <li>
 Collaborative, inclusive, and dynamic work environment.
 </li>
 <li>
 Commitment to innovation and professional excellence.
 </li>
 </ul>
 
 
 
 
 
 Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
 
 
</div>

AI Data Engineer

<div>Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, deep liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.<div></div> 
Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering clients to achieve their financial goals.<div></div> 
Role Overview:<div></div> 
As an IT Support member at Multibank Group, you will play a crucial role in ensuring the smooth operation of our IT systems and providing technical assistance to employees. You will be responsible for resolving hardware and software issues, maintaining IT infrastructure, and supporting users with various IT-related tasks.<div></div> 
Key Responsibilities:<div></div><ul><li> 
Serve as the 1st and 2nd line of technical support, assisting local and global end-users with hardware, software and network-related issues.</li><li>
Install, configure, and troubleshoot computers, peripherals, printers, and other IT equipment.</li><li>
Set up and configure new IT equipment for employees and assist with user onboarding and offboarding.</li><li>
Capable of managing Office 365 user accounts, including creating or disabling users, configuring distribution lists, shared mailboxes, and security groups if necessary.</li><li>
Handle daily IT support tickets through JIRA ITSM, ensuring timely, accurate, and professional resolutions.</li><li>
Troubleshoot basic network problems, including TCP/IP configuration, DNS/DHCP issues, connectivity failures, VLAN access, and Wi-Fi problems.</li><li>
Support Entra ID and Intune tasks, including user enrollments and access adjustments.</li><li>
Participate in IT projects, including device enrollments, system upgrades, and network enhancements.</li><li>
Maintain and update IT inventory in collaboration with the Admin department.</li><li>
Prepare purchase request forms for all technical equipment and software acquisitions.</li><li>
Provide guidance to users on IT best practices, tools, and security awareness.</li><li>
Collaborate with the IT team to implement, follow, and improve IT policies and procedures.</li><li>
Participate in scheduled on-call rotations for a few weeks per year to support after-hours incidents and critical issues.</li></ul><div></div> 
Qualifications<div></div><ul><li> 
Bachelor's degree in information technology, Computer Science or related field</li><li>
5+ years in Support Engineering within a corporate environment.</li><li>
Proven experience in technical support roles, covering both L1 and L2 support responsibilities.</li><li>
Understanding networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and basic switching concepts.</li><li>
Strong knowledge of Microsoft Windows, Mac OS, Office 365, Active Directory/Entra ID, and basic networking principles.</li><li>
Experience using IT ticketing systems and familiarity with ITIL workflows.</li><li>
Awareness of cybersecurity best practices and secure user management.</li><li>
Excellent communication and interpersonal skills with the ability to support users at all levels.</li><li>
Strong problem-solving skills, attention to detail, and ability to prioritize tasks in a fast-paced environment.</li><li>
Ability to work both independently and as part of a team, providing reliable and high-quality support.</li></ul><div></div> 
Additional Skills (Preferred):<div></div><ul><li> 
Ability to follow structured workflows and SLAs within ITSM environments.</li><li>
Experience with ITIL practices and incident management</li><li>
Experience utilizing Jira or other ITSM ticketing systems</li><li>
Experience using remote access tools</li><li>
Understanding of patch management</li><li>
Familiarity with backup/restore tools</li><li>
Knowledge of API integrations, SSO, automation workflows, and SaaS management</li></ul><div></div> 
Why Join Us?<div></div><ul><li> 
Work with one of the world&rsquo;s leading financial derivatives institutions.</li><li>Competitive salary plus performance-based incentives.</li><li>Access to a dynamic, international, and fast-growing environment.</li><li>Strong opportunities for career progression within a global financial group.</li><li>Be part of a business committed to innovation, excellence, and long-term growth.</li></ul><div></div> 
Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance
MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.</div>

Senior IT Support Engineer

<div>Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, deep liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.<div></div> 
Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering clients to achieve their financial goals.<div></div> 
Role Overview
We are seeking a results-driven FX Account Manager - Turkish Speaker to acquire, manage, and grow relationships with Turkish-speaking clients and partners. The ideal candidate will have prior experience within a Forex/CFD broker, strong commercial instincts, and the ability to convert leads, retain clients, and deliver a high-quality client experience in line with company standards and regulatory requirements.<div></div> 
This role is suited to someone who understands financial markets, is comfortable working in a target-driven environment, and can confidently support clients with account onboarding, platform guidance, and ongoing relationship management.<div></div> 
Key Responsibilities<ul><li>
Identify, engage, and convert new Turkish-speaking clients for the Group&rsquo;s products and services.</li><li>
Manage and grow a portfolio of existing clients, ensuring strong relationship development, retention, and increased lifetime value.</li><li>
Build trust with clients through regular follow-up, timely support, and a high standard of professional communication.</li><li>
Introduce clients to the company&rsquo;s product offering, trading platforms, account types, and service features.</li><li>
Support clients through the onboarding journey, including account opening, KYC documentation, platform setup, funding guidance, and first-time activation.</li><li>
Follow up proactively on dormant, inactive, or underperforming accounts to improve activation and retention.</li><li>
Promote relevant campaigns, product updates, and cross-sell opportunities where suitable.</li><li>
Provide clients with general market colour, product information, and platform education in accordance with internal policies and regulatory requirements.</li><li>
Maintain accurate and up-to-date records of all client activity, pipeline progress, and communication in the CRM system.</li><li>
Work closely with internal stakeholders including Compliance, Operations, Dealing, Customer Support, Marketing, and Business Development to ensure seamless service delivery.</li><li>
Handle client concerns, escalations, and service issues professionally and in a timely manner.</li><li>
Achieve individual sales, retention, deposit, and revenue KPIs as defined by management.</li><li>
Contribute to the growth of the Turkish-speaking market by identifying opportunities, client trends, and partnership channels, including IBs and affiliates where relevant.</li></ul><div></div> 
Qualifications and Requirements<ul><li>
Bachelor&rsquo;s degree in Finance, Business, Economics, Marketing, or a related field is preferred.</li><li>
Fluency in Turkish and English is mandatory, both written and spoken.</li><li>
Minimum 2 years of experience in Account Management, Sales, Retention, or Conversion within a Forex/CFD broker or closely related financial services environment.</li><li>
Solid understanding of Forex, CFDs, trading platforms, and financial market dynamics.</li><li>
Hands-on experience with MT4, MT5, or similar trading platforms, as well as CRM systems.</li><li>
Proven track record of meeting or exceeding acquisition, retention, and revenue targets.</li><li>
Strong client handling, objection-handling, negotiation, and closing skills.</li><li>
Experience supporting account opening, client onboarding, and coordination with KYC/compliance processes is highly desirable.</li><li>
Existing network or book of Turkish-speaking clients, IBs, money managers, or trading communities is a strong advantage.</li><li>
Ability to communicate complex financial products clearly and responsibly.</li><li>
Highly organized, self-motivated, and comfortable working in a fast-paced, target-driven environment.</li><li>
Strong commercial awareness and the ability to identify upsell, cross-sell, and client reactivation opportunities.</li><li>
Knowledge of the CIS/Turkish-speaking trader landscape is a strong plus.</li></ul><div></div> 
Preferred Profile<ul><li>
Previous experience in a regulated Forex/CFD brokerage.</li><li>
Exposure to retail traders, high-value clients, IBs, or affiliate channels.</li><li>
Understanding of client lifecycle metrics such as lead conversion, first-time deposit, activation, retention, and reactivation.</li><li>
Ability to operate with professionalism, discretion, and strong attention to compliance-sensitive communication.</li></ul><div></div> 
Why Join Us?<ul><li>
Work with one of the world&rsquo;s leading financial derivatives institutions.</li><li>
Competitive salary plus performance-based incentives.</li><li>
Access to a dynamic, international, and fast-growing environment.</li><li>
Strong opportunities for career progression within a global financial group.</li><li>
Be part of a business committed to innovation, excellence, and long-term growth.</li></ul><div></div> 
Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.</div>

FX Account Manager - Turkish Speaker

<div>Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
Role Overview
We are seeking a Senior Machine Learning Engineer to join our AI team as a technical owner of ML products and infrastructure. This is a deeply hands-on engineering position for someone who builds and scales production AI systems used by real users in real-time environments. The right candidate operates across the full ML lifecycle &mdash; from model design through deployment, optimization, and ongoing performance in production &mdash; and contributes to the technical direction of the AI platform.
Key Responsibilities<ul><li>
Architect and implement robust ML systems in production environments, ensuring scalability, reliability, and performance from day one</li><li>
Build and deploy supervised, unsupervised, deep learning, and generative AI models into live production environments at scale</li><li>
Own technical design for ML pipelines, feature stores, training infrastructure, and inference systems, driving decisions that balance performance, cost, and maintainability</li><li>
Design and deliver RAG systems, fine-tuning pipelines, prompt engineering frameworks, and evaluation pipelines for production-grade LLM applications</li><li>
Implement and maintain CI/CD for ML, model versioning, monitoring, drift detection, and automated retraining pipelines</li><li>
Continuously optimize model performance, inference latency, cost efficiency, and reliability across live systems</li><li>
Collaborate with product managers, engineers, and data teams to translate business problems into scalable, maintainable AI solutions</li><li>
Mentor junior and mid-level ML engineers, establish best practices, and contribute to technical standards across the team</li><li>
Contribute to strategic decisions around data architecture, AI infrastructure, and cloud platform direction</li><li>
Work with mobile attribution and customer engagement data sources including Adjust, MoEngage, and Firebase for ML use cases such as churn prediction, personalization, and campaign optimization</li></ul>
Requirements<ul><li>
7 to 15 or more years of experience in software engineering, data science, or ML engineering</li><li>
Strong background in product companies, scale-ups, or enterprise AI platforms</li><li>
Proven track record of building production-grade AI systems, not solely notebooks or proof-of-concept work</li><li>
Comfortable owning systems end-to-end from data through model through deployment through monitoring</li><li>
Product-first engineering approach, not research-only profiles</li><li>
Advanced Python engineering skills with strong systems thinking and a focus on production quality</li><li>
Comfortable with fast iteration cycles and deploying models into live environments</li><li>
Ability to work directly and confidently with stakeholders and product owners</li><li>
Fintech or financial services experience is an advantage</li></ul>
Technical Skills
Machine Learning and AI: PyTorch, TensorFlow, XGBoost, LightGBM, Hugging Face (Transformers, Datasets, Diffusers)
LLM and GenAI: OpenAI and Anthropic APIs, LangChain, LlamaIndex; RAG architectures with vector DB and retrieval pipelines; embedding models (OpenAI, Cohere, open-source); Pinecone, Weaviate, Milvus, FAISS; fine-tuning via LoRA and PEFT frameworks; evaluation using RAGAS and custom pipelines
MLOps and Production: Docker, Kubernetes, MLflow, Weights and Biases, Airflow, Dagster, Prefect, GitHub Actions, GitLab CI, Evidently AI, Arize, custom observability stacks
Cloud: AWS (SageMaker, EKS, S3, Lambda), Azure ML, Azure Databricks, GCP
Data Stack: Databricks, Spark, PySpark, Delta Lake, Apache Iceberg, Lakehouse architectures
Why Join Us?<ul><li>
Work with one of the world&rsquo;s leading financial derivatives institutions.</li><li>
Competitive salary plus performance-based incentives.</li><li>
Access to a dynamic, international, and fast-growing environment.</li><li>
Strong opportunities for career progression within a global financial group.</li><li>
Be part of a business committed to innovation, excellence, and long-term growth.</li></ul>
Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.</div>

Senior Machine Learning Engineer

Join MultiBank Group and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.