Abrar Admin

natural100 general trading

We are seeking a motivated and results-driven Telesales Representative to generate sales through outbound and inbound telephone calls. The role involves engaging potential and existing customers, understanding their needs, promoting products or services, and closing sales while maintaining excellent customer relationships.Key Responsibilities<ul><li>Make outbound calls to prospective customers and handle inbound sales inquiries</li><li>Present, promote, and sell company products or services over the phone</li><li>Identify customer needs and recommend suitable solutions</li><li>Qualify leads and assess customer interest and buying potential</li><li>Handle customer objections professionally and effectively</li><li>Close sales and achieve assigned sales targets and KPIs</li><li>Maintain accurate records of calls, customer details, and outcomes in CRM systems</li><li>Follow up with customers to ensure satisfaction and encourage repeat business</li><li>Comply with company policies, sales procedures, and legal regulations</li><li>Collaborate with the sales and marketing teams to improve conversion rates</li></ul>Required Skills and Qualifications<ul><li>Proven experience in telesales, telemarketing, or inside sales (preferred)</li><li>Strong verbal communication and active listening skills</li><li>Persuasive, confident, and goal-oriented mindset</li><li>Ability to handle rejection and work under pressure</li><li>Basic computer skills and experience with CRM software</li><li>Strong time management and organizational skills</li></ul>Key Performance Indicators (KPIs)<ul><li>Number of calls made per day</li><li>Conversion and closing rate</li><li>Revenue generated</li><li>Customer follow-up and retention rate</li></ul>Work Environment<ul><li>Office-based or remote telesales role</li><li>Performance-driven with commission or incentive structure</li></ul>Job Type: Full-timePay: From AED3,000.00 per month

Telesales

E-commerce ExecutiveWe are seeking a detail-oriented and results-driven E-commerce professional to manage and grow our online sales operations. The role involves overseeing the day-to-day management of the online store, handling product listings, order processing, customer service, digital marketing support, and performance analysis to ensure a smooth and profitable e-commerce operation.Key ResponsibilitiesStore &amp; Website Management<ul><li>Manage and maintain the e-commerce website and marketplace stores</li><li>Upload, update, and optimize product listings, pricing, and images</li><li>Ensure website functionality, mobile responsiveness, and smooth user experience</li></ul>Product &amp; Inventory Management<ul><li>Monitor inventory levels and update stock availability</li><li>Coordinate with suppliers and logistics partners</li><li>Prevent stockouts and overselling</li></ul>Order Processing &amp; Fulfillment<ul><li>Process online orders accurately and on time</li><li>Coordinate packing, shipping, and delivery</li><li>Track shipments and resolve delivery issues</li></ul>Customer Service<ul><li>Respond to customer inquiries via email, chat, and social media</li><li>Handle returns, refunds, and exchanges</li><li>Resolve complaints while maintaining high customer satisfaction</li></ul>Digital Marketing &amp; Sales Support<ul><li>Support promotional campaigns, discounts, and offers</li><li>Assist with email marketing and social media activities</li><li>Coordinate with marketing teams or agencies for ads and campaigns</li></ul>Payments &amp; Security<ul><li>Manage payment gateways and transaction issues</li><li>Handle chargebacks and payment failures</li><li>Ensure data security and privacy compliance</li></ul>Analytics &amp; Reporting<ul><li>Track sales performance, traffic, and conversion rates</li><li>Prepare regular sales and performance reports</li><li>Use data insights to improve sales and customer experience</li></ul>Compliance &amp; Operations<ul><li>Ensure compliance with tax, consumer protection, and data privacy laws</li><li>Maintain accurate policies for shipping, returns, and privacy</li><li>Follow platform and marketplace guidelines</li></ul>Continuous Improvement<ul><li>Monitor competitors and market trends</li><li>Identify opportunities for process automation and optimization</li><li>Recommend improvements to increase sales and efficiency</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, IT, or related field (preferred)</li><li>Experience in e-commerce operations or online sales</li><li>Familiarity with e-commerce platforms (Shopify, WooCommerce, Magento, or marketplaces)</li><li>Basic understanding of digital marketing and analytics</li><li>Strong communication and customer service skills</li><li>Attention to detail and problem-solving ability</li></ul>Preferred Skills<ul><li>Experience with email marketing tools and CRM systems</li><li>Knowledge of online advertising (Facebook, Google Ads, marketplaces)</li><li>Understanding of logistics and supply chain processes</li></ul>Key Performance Indicators (KPIs)<ul><li>Online sales growth</li><li>Conversion rate</li><li>Order fulfillment accuracy</li><li>Customer satisfaction and return rate</li><li>Website performance metrics</li></ul>Job Type: Full-timePay: From AED3,000.00 per month

E-Commerce Executive

Join natural100 general trading and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

natural100 general trading

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Telesales

E-Commerce Executive