E-Commerce Executive

E-commerce Executive

We are seeking a detail-oriented and results-driven E-commerce professional to manage and grow our online sales operations. The role involves overseeing the day-to-day management of the online store, handling product listings, order processing, customer service, digital marketing support, and performance analysis to ensure a smooth and profitable e-commerce operation.

Key Responsibilities

Store & Website Management

• Manage and maintain the e-commerce website and marketplace stores
• Upload, update, and optimize product listings, pricing, and images
• Ensure website functionality, mobile responsiveness, and smooth user experience

Product & Inventory Management

• Monitor inventory levels and update stock availability
• Coordinate with suppliers and logistics partners
• Prevent stockouts and overselling

Order Processing & Fulfillment

• Process online orders accurately and on time
• Coordinate packing, shipping, and delivery
• Track shipments and resolve delivery issues

Customer Service

• Respond to customer inquiries via email, chat, and social media
• Handle returns, refunds, and exchanges
• Resolve complaints while maintaining high customer satisfaction

Digital Marketing & Sales Support

• Support promotional campaigns, discounts, and offers
• Assist with email marketing and social media activities
• Coordinate with marketing teams or agencies for ads and campaigns

Payments & Security

• Manage payment gateways and transaction issues
• Handle chargebacks and payment failures
• Ensure data security and privacy compliance

Analytics & Reporting

• Track sales performance, traffic, and conversion rates
• Prepare regular sales and performance reports
• Use data insights to improve sales and customer experience

Compliance & Operations

• Ensure compliance with tax, consumer protection, and data privacy laws
• Maintain accurate policies for shipping, returns, and privacy
• Follow platform and marketplace guidelines

Continuous Improvement

• Monitor competitors and market trends
• Identify opportunities for process automation and optimization
• Recommend improvements to increase sales and efficiency

Required Skills & Qualifications

• Bachelor’s degree in Business, Marketing, IT, or related field (preferred)
• Experience in e-commerce operations or online sales
• Familiarity with e-commerce platforms (Shopify, WooCommerce, Magento, or marketplaces)
• Basic understanding of digital marketing and analytics
• Strong communication and customer service skills
• Attention to detail and problem-solving ability

Preferred Skills

• Experience with email marketing tools and CRM systems
• Knowledge of online advertising (Facebook, Google Ads, marketplaces)
• Understanding of logistics and supply chain processes

Key Performance Indicators (KPIs)

• Online sales growth
• Conversion rate
• Order fulfillment accuracy
• Customer satisfaction and return rate
• Website performance metrics

Job Type: Full-time

Pay: From AED3,000.00 per month