Qureos Mentor

Nextgen charge

Location: Pakistan ON-siteSalary: PKR 75,000 per monthJob Type: Full-timeJob DescriptionWe are seeking an experienced Ecommerce Manager to manage and scale our ecommerce operations across UK, Canada, and USA markets. This role requires someone who understands international ecommerce, customer expectations, and performance-driven growth.The ideal candidate will take ownership of store performance, optimize operations, and implement strategies to grow revenue in global markets.Key Responsibilities<ul><li>Manage and scale ecommerce operations for UK, Canada, and USA</li><li>Oversee product listings, pricing, and promotions for international customers</li><li>Optimize conversion rate, average order value (AOV), and overall sales performance</li><li>Monitor and analyze KPIs (revenue, conversion rate, ROAS, customer retention)</li><li>Manage order fulfillment coordination and customer experience for international markets</li><li>Work with marketing teams on paid ads, email campaigns, and promotions</li><li>Ensure smooth operations across different time zones</li><li>Identify new growth opportunities and expansion strategies</li></ul>Requirements<ul><li>Proven experience managing ecommerce stores serving UK, Canada, or USA markets</li><li>Strong understanding of ecommerce platforms (Shopify / WooCommerce / Amazon / others)</li><li>Knowledge of international ecommerce logistics and customer expectations</li><li>Basic understanding of paid ads, CRO, and analytics</li><li>Strong problem-solving and decision-making skills</li><li>Self-driven and results-oriented</li></ul>Preferred (Bonus Skills)<ul><li>Experience scaling international ecommerce brands</li><li>Knowledge of cross-border fulfillment and returns</li><li>Familiarity with payment gateways and fraud prevention</li><li>Experience with Shopify automation and optimization tools</li></ul>What We Offer<ul><li>Fixed salary of PKR 75,000-100,000/month.</li><li>Opportunity to manage international ecommerce operations</li><li>Long-term growth with a scaling business</li><li>Performance-based incentives (optional)</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthWork Location: In person

Eccomerce manager

Job Title: EV Charger Technical Support SpecialistCompany: Nextgen Charge Location: Islamabad/Rawalpindi Employment Type: Full-timeAbout UsNextgen Charge is a fast-growing EV charging solutions provider working towards delivering nationwide installation, maintenance, and support. As demand for EV charging rapidly increases, we&rsquo;re expanding our technical support team to ensure customers receive fast, reliable, and expert assistance.Role OverviewWe are seeking a motivated and customer-focused EV Charger Technical Support Specialist to handle incoming support calls, diagnose charger issues over the phone, and coordinate with our installation and engineering teams. No prior EV charger experience is required &mdash; full training will be provided, along with ongoing access to an expert support engineer.Key Responsibilities<ul><li>Answer customer support calls and provide professional, friendly assistance.</li><li>Diagnose EV charger issues remotely using step-by-step troubleshooting methods provided during training.</li><li>Guide customers through rebooting, connectivity checks, app pairing, and basic hardware resets.</li><li>Log cases accurately into our CRM system.</li><li>Escalate complex issues to our expert technician when required.</li><li>Coordinate warranty claims, service visits, or part replacements.</li><li>Provide updates to customers regarding their support ticket or ongoing fixes.</li><li>Maintain high service quality standards and meet response-time targets.</li></ul>What We Provide<ul><li>Full, extensive training on all charger models we install.</li><li>Scripts and troubleshooting guides for easy diagnosis.</li><li>Ongoing support from a senior EV charger expert for any issues you can&rsquo;t resolve.</li><li>A positive, growth-focused team environment.</li><li>Opportunities for progression into field technician roles or senior support.</li></ul>Required Skills<ul><li>Excellent communication and customer service skills.</li><li>Ability to stay calm and helpful while assisting customers over the phone.</li><li>Basic understanding of electrical devices or willingness to learn.</li><li>Problem-solving skills and a logical mindset.</li><li>Ability to follow step-by-step technical procedures.</li><li>Competent using computers, apps, and CRM systems.</li></ul>Preferred (but not essential)<ul><li>Experience in technical support, IT helpdesk, or telecoms.</li><li>Experience in EV charging, smart home devices, or electrical systems.</li></ul>SalaryCompetitive + performance bonuses. Full training provided.Job Types: Full-time, Part-timePay: Rs50,000.00 - Rs70,000.00 per monthExpected hours: 50 &ndash; 70 per weekWork Location: In person

Technical Customer Service Advisor

Job Title: EV Charger Operations ManagerCompany: Nextgen Charge Location: Islamabad/Rawalpindi (Office-based with flexibility) Employment Type: Full-timeAbout the RoleNextgen Charge is expanding rapidly, and we are looking for a highly organised EV Charger Operations Manager to run all day-to-day operations of our office. You will be responsible for managing sales, installations, customer support, scheduling, and technical processes to ensure smooth delivery of our EV charger services.This role requires someone who can take ownership, think proactively, and ensure the business runs efficiently at all times.Key Responsibilities Office &amp; Operations Management<ul><li>Oversee and manage all day-to-day operations within the office.</li><li>Ensure smooth workflow between sales, customer service, technicians, and finance.</li><li>Manage incoming leads, assign tasks, and ensure efficient follow-up.</li><li>Monitor and improve operational processes and standards.</li><li>Keep organised records of installations, service calls, warranties, and customer accounts.</li></ul>Customer &amp; Technical Support Oversight<ul><li>Supervise the support team and ensure all customer issues are handled quickly and professionally.</li><li>Oversee troubleshooting calls and ensure correct diagnosis procedures are followed.</li><li>Coordinate with our technical expert for escalated issues.</li><li>Maintain a high level of customer satisfaction throughout the entire customer journey.</li></ul>Installation &amp; Technician Coordination<ul><li>Schedule installations and allocate jobs efficiently to field engineers.</li><li>Ensure installers have full job details, parts, and equipment before attending.</li><li>Track job progress and confirm all installations meet compliance and quality standards.</li><li>Monitor stock levels of chargers, parts, and accessories.</li></ul>Team Leadership<ul><li>Lead, train, and support office staff to ensure consistent performance.</li><li>Hold daily or weekly meetings to track team progress and priorities.</li><li>Resolve internal issues and act as the main point of contact across departments.</li><li>Support onboarding of new employees and ensure training materials are up to date.</li></ul>Administrative &amp; Compliance Duties<ul><li>Manage documents such as installation forms, grants, invoices, and certificates.</li><li>Ensure compliance with all regulatory requirements (including OZEV where applicable).</li><li>Work closely with finance to ensure invoices are sent and payments collected.</li><li>Prepare reports on performance, operations, and KPIs for senior management.</li></ul>Process Improvement<ul><li>Develop better systems for lead management, scheduling, and customer communication.</li><li>Identify operational bottlenecks and implement solutions.</li><li>Introduce new tools or software to improve efficiency (CRM, scheduling tools, VoIP systems, etc.).</li></ul>Skills &amp; Requirements<ul><li>Strong organisational and leadership skills.</li><li>Experience managing operations or running an office.</li><li>Excellent communication&mdash;written and verbal.</li><li>Strong problem-solving and decision-making ability.</li><li>Comfortable with technology, CRM systems, and scheduling tools.</li><li>Ability to stay calm under pressure and manage multiple tasks at once.</li><li>Experience in EV, electrical, telecoms, or similar industries is desirable but not required.</li></ul>What We Offer<ul><li>Competitive salary with growth-based bonuses.</li><li>Full training on EV systems, chargers, and internal processes.</li><li>Opportunity to grow into senior operations leadership roles.</li><li>Supportive team environment with clear progression structure</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Manager for call centre

Join Nextgen charge and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Nextgen charge

ABOUT_COMPANY

Eccomerce manager

Technical Customer Service Advisor

Manager for call centre