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Oregon Retina, LLP

Position SummaryAs a clinical assistant and receptionist working at the front desk receptionist/call center and in clinic you're responsible for a multitude of tasks that relate to patient care and customer service. We are a comprehensive eye care medical practice serving multiple communities in Oregon. This entry-level position serves as the first point of contact for our patients and plays a vital role in ensuring smooth daily operations and exceptional patient experience.Key ResponsibilitiesPatient Interaction &amp; Customer Service:<ul><li>Greet patients as they enter the clinic or over the telephone in a professional and kind manner</li><li>Prioritize customer service and patient care in all interactions</li><li>Check in patients upon arrival, ensuring all information is current</li><li>Check out patients after appointments and schedule follow-up visits</li><li>Manage patient flow and communicate wait times</li></ul>Phone and Communication Management:<ul><li>Answer and triage incoming calls from patients, other medical offices, and providers</li><li>Return patient phone calls and messages in a timely manner</li><li>Handle patient inquiries with courtesy and accuracy</li></ul>Schedule Management:<ul><li>Schedule, reschedule, or cancel patient appointments</li><li>Monitor doctors/providers' schedules to ensure schedules are filled appropriately</li><li>Review daily schedules and address any alerts or issues</li><li>Confirm upcoming appointments</li></ul>Administrative Tasks:<ul><li>Prepare new and established patient appointment paperwork</li><li>Take copayments and other patient payments for retail items</li><li>Verify patient insurance information (preferred skill)</li><li>Update patient demographic and contact information</li><li>Ensure other daily assigned tasks are complete</li><li>Process paperwork and forms efficiently</li></ul>Patient Care Tasks:<ul><li>Learn to assist doctors in caring for patients</li></ul>Required QualificationsEducation &amp; Experience:<ul><li>High school diploma or GED required</li><li>Experience with computer systems required, including web-based applications and Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint, or Access)</li><li>Typing skills of 50+ WPM</li></ul>Essential Skills:<ul><li>Excellent communication skills</li><li>Ability to multitask and maintain composure in a fast-paced work environment</li><li>Professional appearance</li><li>Positive attitude and work ethic</li><li>Willingness to be trained and to train others</li><li>Required to cross-train as a Clinical Assistant</li></ul>Preferred Qualifications<ul><li>At least one year of experience in optometry or ophthalmology, either as a Clinical Assistant or Receptionist</li><li>Experience working with practice management and medical record software</li><li>Insurance and benefits background is a plus</li></ul>Core Competencies<ul><li>Decision Making: Make sound decisions guided by established policies and procedures.</li><li>Problem Solving: Address varied problems using analysis and knowledge based on general precedents.</li><li>Independence of Action: Set goals and accomplish results with general guidelines under supervisory direction.</li><li>Written Communications: Communicate clearly and effectively in written English.</li><li>Oral Communications: Communicate effectively in English with staff, patients, and external customers.</li><li>Professional Knowledge: Demonstrate working knowledge of standard practices and procedures in varied situations.</li><li>Teamwork: Work collaboratively in teams to improve operations and respect team members.</li><li>Customer Service: Provide professional service using active listening and problem solving; remain calm in stressful situations.</li></ul>Expectations of Candidate<ul><li>Candidates must be affable, motivated, and possess integrity. Self-motivation and task completion are essential for interested candidates.</li></ul>Learn more about our providers and office at www.sterlingvision.comJob Type: Full-timePay: From $19.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Medical Specialty:<ul><li>Ophthalmology</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Medical office: 1 year (Preferred)</li></ul>Ability to Commute:<ul><li>Eugene, OR 97401 (Required)</li></ul>Ability to Relocate:<ul><li>Eugene, OR 97401: Relocate before starting work (Required)</li></ul>Work Location: In person

Receptionist and clinical assistant

Who We Are Sterling Vision is a privately owned and operated, physician-led ophthalmology and optometry group serving communities in Eugene, Springfield, Junction City and West Salem.Position OverviewAs a Medical Assistant - Ophthalmology and Optometry, you'll play a central role in delivering an exceptional patient experience &mdash; from workup to exam or surgery to follow-up. You'll support our clinical team across a range of diagnostic, administrative, and patient communication responsibilities. No two days are exactly the same, but your contributions are what make them work.Investing in People Who Want to GrowWe're looking for people who are serious about a future in healthcare &mdash; not just filling a seat. In addition to experienced ophthalmic techs, this role is an ideal fit for ambitious pre-med, pre-nursing, and allied health students ready to build real clinical skills from day one. You'll work shoulder-to-shoulder with ophthalmologists and optometrists, gain hands-on diagnostic and patient care experience, and build the kind of r&eacute;sum&eacute; that stands out on healthcare program applications.We invest in your trajectory. That means supported pathways to ophthalmic tech certification for those who want it, cross-training across clinical and administrative functions, and a team culture where your long-term goals matter.Key Responsibilities<ul><li>Support physicians during patient examinations and procedures</li><li>Perform patient workups: obtain medical history, document chief complaints, and prepare patients for treatment</li><li>Conduct diagnostic testing</li><li>Manage patient flow</li><li>Scribe for physicians, accurately documenting patient encounters in the EHR</li><li>Ensure exam rooms are properly stocked, clean, and ready for the next patient</li><li>Return patient calls promptly; triage questions and route appropriately</li><li>Manage appointments and patient follow-up tasks with accuracy and professionalism</li><li>Verify patient information and insurance details</li><li>Maintain accurate patient files and documentation in compliance with practice standards</li></ul>Job Requirements - What We&rsquo;re Looking For<ul><li>High school diploma or equivalent (required)</li><li>Genuine interest in healthcare and patient care &mdash; this is not a job to pass the time</li><li>Strong interpersonal and communication skills &mdash; patients and team members will rely on you</li><li>Ability to multitask in a fast-paced clinical environment without sacrificing accuracy or warmth</li><li>Computer proficiency: ability to type 40 words per minute, ability to learn EHR and practice management software quickly</li><li>Reliable availability for regular shifts Monday-Friday</li><li>Prior experience in a medical or ophthalmic setting is a plus, but not required</li></ul>Core Competencies<ul><li>Clinical Judgment: Apply established protocols and guidelines to make sound decisions during patient interactions; escalate appropriately when needed.</li><li>Problem Solving: Identify issues and resolve them efficiently using observation, experience, and team resources.</li><li>Independence &amp; Initiative: Set daily priorities, manage your workload proactively, and deliver results with minimal hand-holding.</li><li>Communication: Communicate clearly and professionally &mdash; in writing and in person &mdash; with patients, families, colleagues, and external partners.</li><li>Teamwork: Contribute actively to a team-first environment; share ideas, respect your colleagues, and elevate the people around you.</li><li>Patient-Centered Service: Deliver consistent, compassionate care. Remain calm and solution-focused under pressure.</li></ul>What We Offer<ul><li>Hands-on clinical training from day one &mdash; no experience required to start</li><li>Supported pathway to ophthalmic certification for those who want it</li><li>Cross-training across clinical, administrative, and call center functions &mdash; broaden your skill set</li><li>Competitive compensation and benefits package</li><li>A collaborative, mission-driven team environment where your growth is taken seriously</li><li>Real clinical exposure and administrative support that strengthens future applications to nursing, PA, optometry, or medical school programs</li></ul>Physical Requirements<ul><li>Ability to stand and remain on your feet for extended periods during patient care</li><li>Capability to assist patients with mobility as needed</li><li>Visual acuity sufficient to perform detailed clinical and diagnostic tasks</li></ul>Ready to start building your healthcare career?Join the Sterling Vision team and make a real difference in patients' lives while setting yourself up for where you want to go next in healthcare.Pay: From $19.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Where do you see yourself in healthcare five years from now &mdash; and how does this role fit into that path?</li><li>This role is long-term position. Describe your availability and what your work schedule looks like over the next 12&ndash;18 months</li></ul>Work Location: In person

Medical Assistant

Join Oregon Retina, LLP and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Oregon Retina, LLP

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Receptionist and clinical assistant

Medical Assistant