Receptionist and clinical assistant

Position Summary

As a clinical assistant and receptionist working at the front desk receptionist/call center and in clinic you're responsible for a multitude of tasks that relate to patient care and customer service. We are a comprehensive eye care medical practice serving multiple communities in Oregon. This entry-level position serves as the first point of contact for our patients and plays a vital role in ensuring smooth daily operations and exceptional patient experience.

Key Responsibilities

Patient Interaction & Customer Service:

• Greet patients as they enter the clinic or over the telephone in a professional and kind manner
• Prioritize customer service and patient care in all interactions
• Check in patients upon arrival, ensuring all information is current
• Check out patients after appointments and schedule follow-up visits
• Manage patient flow and communicate wait times

Phone and Communication Management:

• Answer and triage incoming calls from patients, other medical offices, and providers
• Return patient phone calls and messages in a timely manner
• Handle patient inquiries with courtesy and accuracy

Schedule Management:

• Schedule, reschedule, or cancel patient appointments
• Monitor doctors/providers' schedules to ensure schedules are filled appropriately
• Review daily schedules and address any alerts or issues
• Confirm upcoming appointments

Administrative Tasks:

• Prepare new and established patient appointment paperwork
• Take copayments and other patient payments for retail items
• Verify patient insurance information (preferred skill)
• Update patient demographic and contact information
• Ensure other daily assigned tasks are complete
• Process paperwork and forms efficiently

Patient Care Tasks:

• Learn to assist doctors in caring for patients

Required Qualifications

Education & Experience:

• High school diploma or GED required
• Experience with computer systems required, including web-based applications and Microsoft Office applications (Outlook, Word, Excel, PowerPoint, SharePoint, or Access)
• Typing skills of 50+ WPM

Essential Skills:

• Excellent communication skills
• Ability to multitask and maintain composure in a fast-paced work environment
• Professional appearance
• Positive attitude and work ethic
• Willingness to be trained and to train others
• Required to cross-train as a Clinical Assistant

Preferred Qualifications

• At least one year of experience in optometry or ophthalmology, either as a Clinical Assistant or Receptionist
• Experience working with practice management and medical record software
• Insurance and benefits background is a plus

Core Competencies

• Decision Making: Make sound decisions guided by established policies and procedures.
• Problem Solving: Address varied problems using analysis and knowledge based on general precedents.
• Independence of Action: Set goals and accomplish results with general guidelines under supervisory direction.
• Written Communications: Communicate clearly and effectively in written English.
• Oral Communications: Communicate effectively in English with staff, patients, and external customers.
• Professional Knowledge: Demonstrate working knowledge of standard practices and procedures in varied situations.
• Teamwork: Work collaboratively in teams to improve operations and respect team members.
• Customer Service: Provide professional service using active listening and problem solving; remain calm in stressful situations.

Expectations of Candidate

• Candidates must be affable, motivated, and possess integrity. Self-motivation and task completion are essential for interested candidates.

Learn more about our providers and office at www.sterlingvision.com

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Ophthalmology

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Preferred)

Ability to Commute:

• Eugene, OR 97401 (Required)

Ability to Relocate:

• Eugene, OR 97401: Relocate before starting work (Required)

Work Location: In person