Qureos Mentor

Passkey Computer Services

Passkey is a well-established IT Service Provider in the Twin Cities. Started in 1991. We provide Cybersecurity, IT consulting, deployment, monitoring and support services. We work with our clients, and/or their IT staff. Every day we are tasked with understanding complex and quickly evolving technologies. The culture at Passkey is fun, fast-paced and full of variety. All employees are able to contribute, learn and grow in a hands-on environment.Duties and Responsibilities:<ul><li>Project work including Microsoft 365, Windows Server, Networks and Cybersecurity</li><li>Setup and deploy desktops, laptops, firewalls, servers, switches, etc.</li><li>Assist team in proactively monitoring and troubleshooting managed servers, networks and devices.</li><li>Assist team in monitoring ticketing queue, support requests and documenting in system.</li><li>Provide remote and on-site server/workstation technical support.</li><li>Work with the team to provide Passkey clients with a high level of service.</li></ul>Qualifications:<ul><li>2 or 4+ year degree with IT related courses preferred</li><li>3+ years IT support experience.</li><li>Certifications preferred.</li><li>Strong troubleshooting skills.</li><li>Curious and crave to learn, understand and grow.</li></ul>Technical experience:<ul><li>Microsoft 365</li><li>Entra, Defender for Cloud and Intune</li><li>Teams, SharePoint and OneDrive</li><li>Active Directory, Group Policy</li><li>User and computer migrations, onboarding and offboarding</li><li>Helpdesk</li><li>Mac skills</li><li>Networking</li><li>Firewalls</li><li>VMWare and Hyper-V</li><li>Server hardware: RAID concepts, monitoring and alerting</li><li>Any MSP tools: RMM, Datto, Autotask, Connectwise Manage, Automate, Labtech, N-Able, Kaseya, Synchro, IT Glue, Auvik, Huntress, Sentinel One, Pax8, SAAS Alerts, Ninja RMM, Cove, Rewst, Avanan, Threatlocker, Liongard</li></ul>We offer:<ul><li>Mileage reimbursement</li><li>Phone plan reimbursement</li><li>10 Holidays/10 Vacation/5 PTO Days</li><li>Health Insurance</li><li>Dental Insurance</li><li>SIMPLE plan with 3% company match</li><li>Training and certification reimbursement.</li></ul>Position is Hybrid. Minimum 3 days in office per week. Site visits throughout the Twin Cities are needed on occasion. Some on-call duties.Job Type: Full-timePay: $65,000.00 - $70,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Retirement plan</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Please describe any Managed Service Provider or IT Service Provider experience. </li></ul>Experience:<ul><li>IT support: 3 years (Required)</li></ul>Ability to Commute:<ul><li>Minneapolis, MN 55411 (Required)</li></ul>Work Location: Hybrid remote in Minneapolis, MN 55411

Managed Services IT Technician

Passkey is a well-established IT Service Provider in the Twin Cities. Started in 1991. We provide Cybersecurity, IT consulting, deployment, monitoring and support services. We work with our clients, and/or their IT staff. Every day we are tasked with understanding complex and quickly evolving technologies. The culture at Passkey is fun, fast-paced and full of variety. All employees are able to contribute, learn and grow in a hands-on environment.Duties and responsibilities:<ul><li>Managing all new and open customer requests (tickets)</li><li>Primary intake point for customer&rsquo;s requests via phone, email, and triage queue</li><li>Communication with customers regarding the status and acknowledgement of requests</li><li>Responsible for properly setting up tickets from their inception to completion</li><li>Tech scheduling and dispatching</li><li>Collaborate to schedule remote/onsite work and projects based on technical resource availability, technician ability, and client relationship</li><li>Assisting with follow-ups</li><li>Proper documentation on new processes or procedures</li><li>Running and analyzing utilization and other reports</li><li>Assisting with procurement, receiving and some shipping</li><li>Track incoming/outgoing inventory</li><li>Scheduling meetings and running point on daily huddles</li><li>Projects as assigned</li></ul>Qualifications:<ul><li>2 or 4+ year degree preferred</li><li>3+ years customer service experience required</li><li>Prior work with project and ticketing systems</li><li>Proficient in Microsoft Office</li><li>Some exposure to IT service or IT experience preferred</li></ul>Skills:<ul><li>Must be highly organized</li><li>Must have a sense of urgency</li><li>Detailed-oriented</li><li>Ability to work in a fast-paced environment</li><li>Must be able to manage time effectively</li><li>Ability to coordinate schedules</li><li>Possess excellent interpersonal and customer service skills</li><li>Strong written and verbal communication skills</li></ul>We offer:<ul><li>10 Holidays/10 Vacation days/5 PTO Days</li><li>Health/Life Insurance</li><li>Dental Insurance</li><li>SIMPLE plan with 3% company match</li></ul>Job Type: Full-timePay: $26.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Optional: Why do you think you would be a good fit for this role?</li></ul>Experience:<ul><li>Project Management: 4 years (Preferred)</li><li>customer service: 6 years (Required)</li></ul>Ability to Commute:<ul><li>Golden Valley, MN 55422 (Required)</li></ul>Ability to Relocate:<ul><li>Golden Valley, MN 55422: Relocate before starting work (Required)</li></ul>Work Location: In person

IT Service Coordinator/Office Manager

Join Passkey Computer Services and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Passkey Computer Services

ABOUT_COMPANY

Managed Services IT Technician

IT Service Coordinator/Office Manager