IT Service Coordinator/Office Manager

Passkey is a well-established IT Service Provider in the Twin Cities. Started in 1991. We provide Cybersecurity, IT consulting, deployment, monitoring and support services. We work with our clients, and/or their IT staff. Every day we are tasked with understanding complex and quickly evolving technologies. The culture at Passkey is fun, fast-paced and full of variety. All employees are able to contribute, learn and grow in a hands-on environment.

Duties and responsibilities:

• Managing all new and open customer requests (tickets)
• Primary intake point for customer’s requests via phone, email, and triage queue
• Communication with customers regarding the status and acknowledgement of requests
• Responsible for properly setting up tickets from their inception to completion
• Tech scheduling and dispatching
• Collaborate to schedule remote/onsite work and projects based on technical resource availability, technician ability, and client relationship
• Assisting with follow-ups
• Proper documentation on new processes or procedures
• Running and analyzing utilization and other reports
• Assisting with procurement, receiving and some shipping
• Track incoming/outgoing inventory
• Scheduling meetings and running point on daily huddles
• Projects as assigned

Qualifications:

• 2 or 4+ year degree preferred
• 3+ years customer service experience required
• Prior work with project and ticketing systems
• Proficient in Microsoft Office
• Some exposure to IT service or IT experience preferred

Skills:

• Must be highly organized
• Must have a sense of urgency
• Detailed-oriented
• Ability to work in a fast-paced environment
• Must be able to manage time effectively
• Ability to coordinate schedules
• Possess excellent interpersonal and customer service skills
• Strong written and verbal communication skills

We offer:

• 10 Holidays/10 Vacation days/5 PTO Days
• Health/Life Insurance
• Dental Insurance
• SIMPLE plan with 3% company match

Job Type: Full-time

Pay: $26.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Optional: Why do you think you would be a good fit for this role?

Experience:

• Project Management: 4 years (Preferred)
• customer service: 6 years (Required)

Ability to Commute:

• Golden Valley, MN 55422 (Required)

Ability to Relocate:

• Golden Valley, MN 55422: Relocate before starting work (Required)

Work Location: In person