Managed Services IT Technician

Passkey is a well-established IT Service Provider in the Twin Cities. Started in 1991. We provide Cybersecurity, IT consulting, deployment, monitoring and support services. We work with our clients, and/or their IT staff. Every day we are tasked with understanding complex and quickly evolving technologies. The culture at Passkey is fun, fast-paced and full of variety. All employees are able to contribute, learn and grow in a hands-on environment.

Duties and Responsibilities:

• Project work including Microsoft 365, Windows Server, Networks and Cybersecurity
• Setup and deploy desktops, laptops, firewalls, servers, switches, etc.
• Assist team in proactively monitoring and troubleshooting managed servers, networks and devices.
• Assist team in monitoring ticketing queue, support requests and documenting in system.
• Provide remote and on-site server/workstation technical support.
• Work with the team to provide Passkey clients with a high level of service.

Qualifications:

• 2 or 4+ year degree with IT related courses preferred
• 3+ years IT support experience.
• Certifications preferred.
• Strong troubleshooting skills.
• Curious and crave to learn, understand and grow.

Technical experience:

• Microsoft 365
• Entra, Defender for Cloud and Intune
• Teams, SharePoint and OneDrive
• Active Directory, Group Policy
• User and computer migrations, onboarding and offboarding
• Helpdesk
• Mac skills
• Networking
• Firewalls
• VMWare and Hyper-V
• Server hardware: RAID concepts, monitoring and alerting
• Any MSP tools: RMM, Datto, Autotask, Connectwise Manage, Automate, Labtech, N-Able, Kaseya, Synchro, IT Glue, Auvik, Huntress, Sentinel One, Pax8, SAAS Alerts, Ninja RMM, Cove, Rewst, Avanan, Threatlocker, Liongard

We offer:

• Mileage reimbursement
• Phone plan reimbursement
• 10 Holidays/10 Vacation/5 PTO Days
• Health Insurance
• Dental Insurance
• SIMPLE plan with 3% company match
• Training and certification reimbursement.

Position is Hybrid. Minimum 3 days in office per week. Site visits throughout the Twin Cities are needed on occasion. Some on-call duties.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• Please describe any Managed Service Provider or IT Service Provider experience.

Experience:

• IT support: 3 years (Required)

Ability to Commute:

• Minneapolis, MN 55411 (Required)

Work Location: Hybrid remote in Minneapolis, MN 55411