Qureos Mentor

Responsive Building

Case Manager - Insurance Repairs (Building)Responsive Building is a leading building and construction company specialising in insurance claim management and repair solutions across QLD and NSW. We pride ourselves on excellence, efficiency, and customer care.The RoleWe're seeking a proactive Case Manager to coordinate repairs, manage claims, and support clients through their insurance journey. Reporting to the Operations Manager, you'll work closely with trades, supervisors, and stakeholders to keep projects on track.What You'll Do<ul><li>Coordinate trades and repair projects to meet deadlines and KPIs</li><li>Communicate with clients, insurers, and stakeholders throughout the claim process</li><li>Manage contracts, scheduling, reporting, and general administration</li><li>Provide exceptional customer service, keeping clients updated and supported</li></ul>What You Bring<ul><li>2+ years' experience in claims administration, project coordination, or similar</li><li>Strong organisational skills and attention to detail</li><li>Excellent communication and customer service skills</li><li>Ability to thrive in a fast-paced, changing environment</li><li>Relevant qualifications (Business Admin/Project Management) highly regarded</li></ul>Why Join Us?<ul><li>Be part of a supportive and collaborative team</li><li>Make a real difference to customers during challenging times</li><li>Enjoy stability, career growth, and recognition for your work</li></ul> )

Case Manager

Purpose of Position:The role of Supervisor/ Estimator will collaborate closely with operations to oversee and manage building projects from start to finish. The Supervisor/Estimator will be responsible for coordinating all aspects of building and construction, scheduling, communication and ensuring compliance with Queensland building codes, industry standards and legislative requirements, including WPHS and QBCC regulations.Key Employment Requirements: Qualifications, licences and identification documents. • Evidence of Australian Work Rights.• Valid QLD Driver's License and clean driving record (Driver Licence Check required (Mandatory).• QBCC Supervisor Licence (Mandatory).• QLD White Card Construction Induction Card): CPCWHS1001 - Prepare to work safely in the construction industry (Mandatory).• Work Safely at Heights (RIIWHS204E) ticket (Mandatory).• Compliance with police check and drivers licence check requirements.Key Experience and Capabilities• Trade Qualified Builder: 5 years plus experience in trade works (Roofing).• Proven experience in the insurance building industry.Key ResponsibilitiesProject Management:• Lead and oversee construction projects, ensuring timely and successful completion while adhering to budget and quality standards.• Develop in-depth project knowledge to plan for material procurement, equipment allocation and trade assignments.• Monitor and manage client Key Performance Indicator (KPI) requirements to ensure satisfaction.• Report directly to the Construction Manager and collaborate with Operations Management to improve systems and processes.• Cultivate and maintain positive relationships with both existing and prospective clients.• Build and sustain strong working relationships with subcontractors.• Prepare and review Scope of Works, quotes and insurance causation assessment reports.• Communicate directly with insured parties, insurers, private customers and trades to manage project outcomes effectively.• Ensure full compliance with WPHS, QBCC, Australian Standards and the National Construction Code (NCC) in all project activities.• Interpret and explain plans and contractual terms to clients, administrative teams and subcontractors.• Provide guidance and support to administrative staff, supervisors and estimators.• Prepare budget estimates and track costs against project budgets.• Negotiate revisions and additions to contracts as necessary.• Develop, monitor and manage project budgets to ensure financial success.Scheduling and Coordination:• Manage multiple construction projects simultaneously to ensure timely completion within budget.• Organise project tasks and develop schedules that align with company priorities.• Delegate tasks to team members based on their expertise and project requirements.• Keep stakeholders informed with regular project status updates.• Encourage collaboration across departments to ensure project success.• Monitor and adjust schedules and project deliverables to optimise results.• Collaborate with proposal teams to create cost estimates and project plans.• Prepare reports and presentations to communicate project progress and outcomes.Communication:• Maintain a professional and approachable telephone manner when dealing with clients, customers, and stakeholders.• Respond promptly and effectively to client, customer and trade inquiries.• Handle customer concerns and complaints in a constructive and professional manner.• Manage business correspondence and maintain clear lines of communication across teams.• Communicate effectively and efficiently with team members, subcontractors and other departments.Organisation and Administration:• Ensure that all projects are accurately entered into project management software and allocated with appropriate task reminders.• Organise office files for easy access and retrieval by team members.• Maintain both digital and physical files, ensuring they are properly stored and accessible.Technology and Software:• Proficiently use Microsoft Office programs (Word, PowerPoint) and other relevant software such as Prime, Xero, Build Xact, and company-specific portals.• Conduct online research as needed for project-related tasks.• Use billing and time software to input client and employee data.• Prepare for and attend online meetings using video conferencing tools.• Operate office equipment, including fax machines, printers and copiers.Additional Information:The purpose of this position description is to provide an overview of the major tasks and responsibilities of this position. It is not intended to represent the entirety of the position.The incumbent may be requested to perform other work tasks, not specifically stated, that match with the skills required for the role. The Manager and Executive may modify the position description in consultation with the incumbent from time to time, depending on the operational needs and requirements of the Company and specifically based on the evolving needs of the clients and the scope of works.This role is also subject to ongoing performance reviews.This role may require the incumbent to travel locally, regionally or interstate as required, in line with the responsibilities of the role.QBCC Licence Requirements: The QBCC is a statutory body established under the Queensland Building and Construction Commission Act 1991 (QBCC Act) to regulate the building industry.Supervisors will be required to have the relevant licence to carry out the responsibilities of the role. Please visit the QBCC website for further information on legislation, licensing and the Building and Construction Industry requirements. Police Check Requirements: As part of the recruitment process candidates may be required to undergo a police check and a driving licence check. This is to ensure the safety and well-being of our staff, clients and the community. The police check is conducted to confirm that candidates do not have any criminal history that would pose a risk to the role or the organisation, while the driving licence check ensures that candidates meet the legal and safety requirements for driving, where applicable to the position. All checks will be performed in accordance with Australian employment and privacy laws, and only relevant information will be considered during the selection process.Workplace Health and Safety:At Responsive Building Pty Ltd, all employees are required to:• Demonstrate a strong commitment to health and safety by performing tasks in accordance with the safest practices, ensuring the protection of themselves, their colleagues and clients. • Adhere to all relevant laws, regulations and codes of practice, including those specified by the QBCC, Work Health and Safety Act 2011 (Cth) and the Work Health and Safety Act 2011 (QLD), as well as company policies, procedures and guidelines which may be updated periodically.• Report all hazards and incidents, whether directly involved or observed, promptly and accurately, in accordance with legal and company reporting protocols.• Participate in health and safety training as required by the Company, in line with legislative requirements and industry standards. )

Supervisor Estimator

Internal BookkeeperResponsive BuildingWhy Choose Responsive Building?<ul><li>Competitive salary</li><li>Enjoy stability, career growth, and recognition for your work</li><li>Supportive, collaborative team environment</li><li>Onsite parking and close to public transport</li></ul>Position Details<ul><li>Full-time, permanent role </li><li>Office-based - Hillcrest, QLD 4118</li><li>Monday to Friday (8.30AM - 5.00PM)</li></ul>We're looking for a motivated Internal Bookkeeper who thrives in a fast-paced, dynamic environment. If you're proactive, detail-oriented, and passionate about ensuring financial accuracy, we'd love to hear from you.Who Are We?Responsive Building is a premier construction company specialising in insurance claim management and repair solutions throughout Queensland and New South Wales.Our commitment is to provide nothing short of excellence, ensuring efficiency and cost-effectiveness for our valued clients. Our services include emergency response, building design and construction, and disaster maintenance.We are proactively invested in industry advancements to ensure we are on the leading edge of the services we can offer our clients.For further information about Responsive Building, please visit: The RoleWe are seeking a highly skilled and detail-oriented Internal Bookkeeper to join our team at our Head Office located in Hillcrest (4118). This full-time, office-based role is critical to maintaining accurate financial records and ensuring compliance with legislation and industry requirements.The successful candidate will work closely with the Senior Accounts Manager and will also collaborate with the Company Accountant to manage day-to-day bookkeeping tasks, payroll processing, and statutory reporting.Key Employment RequirementsQualifications, Licences and Identification Documents:<ul><li>Evidence of Australian Work Rights (Mandatory)</li><li>Valid QLD Driver's Licence</li><li>Qualified Bookkeeper (essential)</li><li>Up-to-date CPD (Continuing Professional Development) and knowledge of current legislation</li></ul>Key Experience and Capabilities:<ul><li>Minimum of 3 years' bookkeeping experience (construction industry preferred)</li><li>Strong knowledge of bookkeeping procedures and compliance requirements</li><li>Essential: Proficiency in Xero accounting software and Employment Hero (HRIS - payroll)</li><li>Experience submitting WorkCover, QLeave, and GST reports</li><li>Strong understanding of payroll, accounts payable & receivable, and reconciliations</li><li>Strong organisational skills, with the ability to prioritise tasks and meet deadlines</li><li>Excellent verbal and written communication skills</li><li>Ability to identify and resolve discrepancies efficiently</li><li>High attention to detail, integrity, and confidentiality</li></ul>Key Responsibilities:<ul><li>Maintain accurate financial records using Xero, ensuring smooth financial operations</li><li>Deliver essential payroll support by onboarding new employees and setting them up in Employment Hero, ensuring compliance requirements are met</li><li>Submit WorkCover, QLeave, and GST reports accurately and on time</li><li>Complete daily bank reconciliations and review debtor/creditor statements</li><li>Manage accounts payable & receivable functions</li><li>Collaborate with the Senior Accounts Manager and Accountant (BAS preparation handled by Accountant)</li><li>Assist with ad hoc financial reporting as required</li></ul>Apply today and join a team making a real difference in the building & construction industry.We thank all applicants for their interest; however, only shortlisted candidates will be contacted.Please note: Unsolicited resumes from recruitment agencies will not be accepted.Responsive Building Pty Ltd is an equal opportunity employer and is committed to a merit-based recruitment process. )

Internal Bookkeeper

Join Responsive Building and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Responsive Building

ABOUT_COMPANY

Case Manager

Supervisor Estimator

Internal Bookkeeper