Qureos Mentor

RoadCast Tech. Solutions Pvt. Ltd

<div><div><div><p>Exp. 6 - 7 Years | New Delhi, India<br>
</p></div><div>
</div></div><p></p><div><div><h4 class="jobSectionHeader"><b>Key Responsibilities</b></h4>
<ul><li>Lead and mentor the customer support team.</li>
<li>Build and improve support processes for faster issue resolution.</li>
<li>Handle client escalations and ensure customer satisfaction.</li>
<li>Track and improve performance metrics like response time and CSAT.</li>
<li>Work with product and operations teams to resolve recurring issues.</li>
<li>Train team members on product knowledge and customer handling.</li>
</ul><h4 class="jobSectionHeader"><b>Requirements</b></h4>
<ul><li>Graduate in any discipline (MBA preferred).</li>
<li>6+ years in customer support, with at least 3 years in a leadership role.</li>
<li>Strong communication, leadership, and problem-solving skills.</li>
<li>Experience with CRM/ticketing tools like Freshdesk, Zendesk, or HubSpot.</li>
<li>Industry experience in logistics, SaaS, or mobility is a plus.</li></ul></div></div></div>

Head of Operations

Join RoadCast Tech. Solutions Pvt. Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

RoadCast Tech. Solutions Pvt. Ltd

ABOUT_COMPANY

Head of Operations