Qureos Mentor

Smart Crowd Holdings Ltd

<div>About the Role
Are you a process-driven professional who loves creating seamless experiences? SmartCrowd is hiring a Tenant Management Associate to own the entire tenant lifecycle and ensure our operations run like clockwork. Based in Dubai, you will be the primary point of contact for our residents, managing everything from compliance and contracts to daily inquiries. This is a mission-critical role for someone who is exceptionally organized, firm yet empathetic, and ready to learn the ropes of a regulated FinTech platform.
About SmartCrowd
SmartCrowd is where fintech innovation meets real estate investment. Our mission is to make real estate investing accessible through fractional ownership. We create opportunities for investors of different backgrounds to participate in quality property investments. Our team combines technology, analysis, and creativity to redefine how people in the region build wealth.
Requirements
What You'll Do<ul>
<li>
Onboarding &amp; Compliance: Conduct thorough compliance checks for all incoming tenants and manage the preparation and signing of tenancy contracts.</li>
<li>Lease Administration: Execute Ejari and DIFC lease registrations and manage tenant-side operations on platforms like Keyper and Tern.</li>
<li>Financial Oversight: Manage cheque and payment collection, track rental payments rigorously, and ensure the collection of renewal admin fees.</li>
<li>Tenant Experience: Act as the main point of contact for tenant concerns, including maintenance requests, rent delays, and early terminations.</li>
<li>Utility &amp; Logistics: Assist tenants with utilities registration and manage the complete move-in and move-out process.</li>
<li>Coordination: Manage notices, renewals, and coordinate with tenants for property viewings and inspections.</li>
<li>Communication &amp; Records: Own the info@windsorestates.ae inbox and maintain meticulous records to support the Head of Operations.</li>
</ul>
What We're Looking For<ul>
<li>
Education &amp; Experience: 0&ndash;2 years of experience. We encourage fresh graduates with a degree in Business, Real Estate, or a related field to apply.</li>
<li>Quick Learner: Ability to quickly grasp Dubai Land Department (DLD) regulations, Ejari systems, and DIFC lease requirements.</li>
<li>Tech Savvy: Comfortable learning and using property management software (Keyper/Tern experience is a major plus).</li>
<li>Communication: Excellent interpersonal skills with the ability to handle conversations professionally and with empathy.</li>
<li>Detail-Oriented: A &quot;zero-mistake&quot; mindset when it comes to contracts and financial tracking.</li>
<li>Location: Must be based in Dubai, this is an on-site role.</li></ul></div>

Tenant Management Associate

<div>About the Role
Do you have a &quot;get it done&quot; attitude when it comes to property maintenance and owner relations? SmartCrowd is seeking a Property Management Associate to protect and maintain our growing portfolio of assets. Based in Dubai, you will bridge the gap between owners, contractors, and building management. You&rsquo;ll be responsible for the physical and financial health of our properties, ensuring they are move-in ready and operating efficiently. This is the perfect role for a detail-oriented operator who enjoys a mix of office coordination and hands-on property management. 
 
About SmartCrowd
SmartCrowd is where fintech innovation meets real estate investment. Our mission is to make real estate investing accessible through fractional ownership. We create opportunities for investors of different backgrounds to participate in quality property investments. Our team combines technology, analysis, and creativity to redefine how people in the region build wealth.
Requirements
What You'll Do<ul>
<li>
Contract Management: Handle property management contracts for both internal (SmartCrowd) and external owners.</li>
<li>Maintenance &amp; Inspections: Arrange maintenance inspections, source competitive quotations from contractors, and manage work permits.</li>
<li>Quality Control: Conduct rigorous pre-move-in and move-out inspections to ensure property standards are maintained.</li>
<li>Financial Management: Oversee utility and service charge payments, manage Noqodi statements, and track/collect management fees.</li>
<li>Landlord Operations: Manage the landlord-side of platforms like Keyper and Tern, ensuring seamless data flow.</li>
<li>Stakeholder Liaison: Coordinate with building management for viewing permits and manage payments to contractors and external owners.</li>
<li>Asset Support: Own the am@smartcrowd.ae inbox, manage office maintenance, and maintain proper record-keeping for all assets.</li>
Legal &amp; Dispute Support: Assist in legal management of handling disputes related to the property, ensuring all documentation is accurate and organized for resolution. 
<li>
</li>
</ul>What We're Looking For<ul>
<li>
Education &amp; Experience: 0&ndash;2 years of experience. Fresh graduates who are proactive, handy, and organized are encouraged to apply.</li>
<li>Analytical Mindset: Comfortable managing Noqodi, service charge schedules, and management fee tracking.</li>
<li>Organization: Ability to manage multiple properties and contractors simultaneously without losing track of details.</li>
<li>Proactive Learner: A self-starter who can resolve property issues independently and support the Head of Operations.</li>
<li>Adaptable: Ready to spend time both in the office and visiting properties across Dubai.</li>
<li>Location: Must be based in Dubai, this is an on-site role.</li></ul></div>

Property Management Associate

<div><ul><li>Own and maintain the product backlog, ensuring tickets are clearly defined, prioritized, and kept up to date.</li>
<li>Act as the main point of contact for product-related issues, bugs, and improvement requests coming from Client Relations and internal teams.</li>
<li>Triage, analyze, and prioritize issues based on impact, frequency, urgency, and scale incidents to the engineering team.</li>
<li>Track recurring issues, documenting patterns, frequency, and impact over time.</li>
<li>Collaborate closely with Product Managers to support roadmap execution and backlog prioritization.</li>
<li>Communicate clearly and proactively with internal stakeholders regarding ticket status, priority changes, and known issues.</li>
<li>Monitor product performance and flag anomalies, risks, or unexpected behavior.</li>
<li>Regularly review and test product flows to ensure stability and a smooth user experience.</li>
<li>Prepare and share weekly reports summarizing main issues, recurring problems, trends, and recommended actions.</li>
<li>Support agile ceremonies and day-to-day product operations as needed.</li>
</ul>
Requirements<ul>
<li>
Early Career Product Professional: 1&ndash;2 years of experience working directly with a Product team (e.g., Product Ops, Business Analyst, or Associate PM).</li>
<li>Investment Enthusiast: A proven experience or a strong personal interest in investments and financial markets.</li>
<li>Tool Savvy: Hands-on experience with Jira (or similar tracking tools), Figma, and product analytics platforms like PostHog or Mixpanel.</li>
<li>Analytical Thinker: Ability to identify trends and insights from both hard data and qualitative user feedback.</li>
<li>Exceptional Organizer: Strong attention to detail with the ability to manage multiple threads of work in a fast-paced, evolving environment.</li>
<li>Compelling Communicator: Excellent written and verbal skills, with the ability to translate technical issues into business impact for various stakeholders.</li>
<li>Growth Mindset: A proactive self-starter with a deep curiosity to learn new product management frameworks and techniques.</li>
<li>Location: Must be based in Dubai, this is an on-site role.</li></ul></div>

Associate Product Manager / Product Owner

Join Smart Crowd Holdings Ltd and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Smart Crowd Holdings Ltd

About Company

Tenant Management Associate

Property Management Associate

Associate Product Manager / Product Owner