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Top Line Resource Group (TLRG)

Location: DHA Phase 8, Lahore [Onsite]Employment Type: Full-timeWork Timing: 05PM &ndash; 02AM Pakistan TimeJob OverviewTopline Resource Group (TLRG) is seeking a highly experienced and results-driven Revenue Cycle Management (RCM) Specialist to oversee operations for multiple healthcare clients across different states.The ideal candidate will have extensive experience managing the end-to-end medical billing revenue cycle, including insurance verification, coding review, claims submission, payment posting, accounts receivable follow-ups, and denial management.Key ResponsibilitiesOversee and manage end-to-end Revenue Cycle Management operations for multiple healthcare provider clients.Supervise and support internal RCM teams handling:<ul><li>Insurance Verification (VOBs)</li><li>Prior Authorizations</li><li>Medical Coding Review</li><li>Charge Entry</li><li>Claims Submission</li><li>Payment Posting</li><li>Accounts Receivable (AR) Follow-ups</li><li>Denial Management</li></ul>Monitor claim lifecycle performance, ensuring accurate and timely claim submissions and reimbursements.Analyze EOBs, ERAs, and payer remittance reports to identify trends in denials, underpayments, and claim rejections.Communicate directly with US insurance payers and client representatives to resolve complex billing issues.Ensure compliance with payer policies, CMS regulations, and HIPAA guidelines.Develop and implement process improvements to increase collection rates and reduce AR aging.Track and manage KPIs including AR aging, denial rate, clean claim rate, and reimbursement turnaround time.Provide training, mentorship, and performance management for RCM staff.Coordinate with internal departments including coding, billing, compliance, and client services to ensure seamless revenue cycle operations.Maintain accurate documentation and reporting for client performance metrics and operational updates.Required Qualifications<ul><li>Bachelor&rsquo;s degree in Healthcare Administration, Business, or a related field preferred.</li><li>5+ years of experience in Medical Billing and Revenue Cycle Management.</li><li>Minimum 2 years of experience in a supervisory or team lead role within an RCM environment.</li><li>Strong knowledge of the complete medical billing lifecycle.</li></ul>Expert-level familiarity with:<ul><li>CPT Codes</li><li>ICD-10 Codes</li><li>HCPCS Codes</li><li>Claim submission workflows</li><li>Denial management processes</li></ul>Experience working with multiple payers including Medicare, Medicaid, and Commercial insurance plans.Hands-on experience with EHR/EMR and Practice Management systems.Strong analytical and problem-solving abilities for resolving complex claim and reimbursement issues.Excellent verbal and written English communication skills for interacting with US clients and payers.Ability to manage high-volume workloads while maintaining accuracy and compliance.Preferred SkillsPrior experience managing multiple US healthcare provider accounts across different states.Experience working in US healthcare BPO or medical outsourcing environments.Familiarity with payer-specific billing guidelines and state-based insurance requirements.Strong leadership skills with the ability to build and manage high-performing RCM teams.Experience with performance reporting, operational dashboards, and AR analytics.Knowledge of HIPAA compliance, CMS regulations, and payer audit requirements.Application Question(s):<ul><li>We are looking to hire immediately, are you available to join immediately?</li></ul>Experience:<ul><li>RCM: 4 years (Required)</li></ul>Work Location: In person

Revenue Cycle Management (RCM) Manager

Location: DHA phase 8, Lahore Job timing: 11PM - 07AM Pakistan time (Full time Onsite) Night ShiftWe are hiring immediately for a Customer Support Specialist to join our team supporting an e-commerce business. This role is ideal for someone who writes well, types quickly, stays organized, and is comfortable using modern AI tools in a professional setting.This role is a strong fit for someone who writes well, types quickly, stays organized, and is comfortable using modern AI tools in a professional setting.Primary Responsibilities<ul><li>Provide timely, thoughtful customer support primarily through email</li><li>Manage customer tickets and work issues toward resolution during the shift</li><li>Monitor and respond to Amazon buyer-seller messages and negative review outreach</li><li>Review and approve returns in Redo</li><li>Track solicitation and customer outreach activity in Excel spreadsheets accurately and consistently</li><li>Check internal communication channels for updates and process changes at the beginning of each shift</li><li>Maintain team visibility through Slack status updates during the workday</li><li>Complete end-of-shift reporting and keep records fully up to date</li><li>Escalate urgent or sensitive customer issues appropriately when needed</li><li>Qualifications</li><li>Strong email writing and typing skills</li><li>Professional experience using ChatGPT, Claude, or similar AI tools in the workplace</li><li>Experience tracking customer activity, notes, or outreach in Excel spreadsheets</li><li>Background in customer retention, customer save efforts, solicitation, or review follow-up</li><li>Excellent attention to detail and strong organizational habits</li><li>Ability to manage multiple tabs, systems, and workflows efficiently</li><li>Comfort handling customer conversations with empathy, clarity, and ownership</li><li>Ecommerce customer support experience is strongly preferred</li><li>Familiarity with Gmail, Slack, Amazon Seller Central, Shopify apps, and ticketing platforms such as Redo is a plus</li></ul>What Success Looks Like<ul><li>Fast and dependable execution</li><li>Strong written communication</li><li>High accuracy while moving quickly</li><li>Organized recordkeeping and follow-through</li><li>Good judgment and professionalism with customers</li><li>Ability to use AI tools to improve speed and quality without losing the human touch</li><li>Understanding that customer service is not just answering questions, but helping create positive outcomes that improve retention and brand trust</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthExperience:<ul><li>email support: 1 year (Preferred)</li></ul>Work Location: In person

Customer Support Executive - Ecommerce

Location: DHA Phase 8, Lahore (Onsite) Shift: Night Shift 05PM - 02AM (US Hours)Job Overview: We are seeking a detail-oriented and proactive Medical Assistant with 2&ndash;3 years of experience in US healthcare. The ideal candidate will support clinical and administrative functions, ensuring smooth coordination between patients, providers, and internal teams.Key Responsibilities:<ul><li>Assist healthcare providers with administrative and clinical tasks</li><li>Manage patient scheduling, appointment confirmations, and follow-ups</li><li>Handle patient intake, including updating medical records and documentation</li><li>Verify insurance eligibility and benefits</li><li>Coordinate with medical billing teams for accurate information flow</li><li>Maintain patient records in EMR/EHR systems</li><li>Respond to patient inquiries via phone, email, or messaging systems</li><li>Ensure compliance with HIPAA and healthcare regulations</li></ul>Requirements:<ul><li>2&ndash;3 years of experience as a Medical Assistant in US healthcare</li><li>MBBS or equivalent with exceptional English communication skills.</li><li>Strong understanding of medical terminology and workflows</li><li>Experience with EMR/EHR systems</li><li>Excellent English communication skills (spoken &amp; written)</li><li>Ability to multitask and work in a fast-paced environment</li><li>Strong attention to detail and organizational skills</li></ul>Preferred Qualifications:<ul><li>Experience with US-based clinics or healthcare providers</li><li>Familiarity with insurance verification and patient coordination</li><li>Prior exposure to medical billing or RCM processes</li></ul>Pay: Rs100,000.00 - Rs130,000.00 per monthExperience:<ul><li>medical assistant: 2 years (Required)</li></ul>Work Location: In person

Medical Assistant - US Healthcare

Location: DHA Phase 8, Lahore [Onsite]Employment Type: Full-timeWork Timing: 05 PM &ndash; 02 AM Pakistan Time (US Business Hours)Job OverviewTopline Resource Group (TLRG) is seeking a dedicated Eligibility &amp; Authorization Specialist to manage the critical front-end operations for our US-based healthcare clients. This role is focused entirely on securing the financial foundation of the practice by ensuring every patient has active coverage and every procedure has the required clinical approval before services are rendered.Key Responsibilities<ul><li>Verify patients' insurance coverage and eligibility in real-time to ensure policies are active and services are covered on the specific Date of Service (DOS).</li><li>Obtain pre-authorizations from insurance companies for medical procedures and treatments.</li><li>Communicate directly with patients regarding their insurance status, coverage specifics, and any required actions or out-of-pocket responsibilities.</li><li>Maintain accurate and meticulous records of insurance verifications and authorizations, including representative names and unique reference numbers for audit trails.</li><li>Collaborate with healthcare providers to ensure all necessary clinical information, physician notes, and CPT/ICD-10 codes are obtained for successful pre-authorizations.</li><li>Monitor and follow up on pending authorizations daily to ensure timely processing and stay within the 7&ndash;10 day payer response window.</li><li>Analyze insurance benefits to identify exact copays, unmet deductibles, and co-insurance percentages to ensure accurate front-end collections.</li><li>Identify if the provider is in-network or out-of-network and determine if specific plan tiers (HMO/EPO) require a PCP referral before the visit.</li><li>Stay up to date with insurance policies, CMS regulations, and HIPAA guidelines to ensure 100% compliance across all US healthcare accounts.</li><li>Track and manage KPIs, including the clean claim rate and authorization turnaround time, to reduce AR aging and increase collection rates.</li></ul>Required Qualifications<ul><li>3+ years of experience in US Medical Billing, specifically focused on Front-End operations (Eligibility and Authorizations).</li><li>Expert-level familiarity with CPT, ICD-10, and HCPCS codes and their specific relationship to authorization requirements.</li><li>Deep understanding of US insurance plans, including Medicare, Medicaid, HMO, PPO, and Commercial plans.</li><li>Hands-on experience with EHR/EMR systems, Practice Management software, and major US payer portals (Availity, Navinet, etc.).</li><li>Excellent verbal and written English communication skills for professional interaction with US insurance companies and clinical teams.</li><li>Strong analytical ability to interpret Verification of Benefits (VOB) reports and payer medical necessity criteria to resolve issues before service delivery.</li></ul>Pay: Rs100,000.00 - Rs125,000.00 per monthExperience:<ul><li>eligibility &amp; authorization: 2 years (Required)</li></ul>Work Location: In person

Eligibility & Authorization Specialist

Location: DHA Phase 8 Lahore | Night ShiftJob Overview: We are looking for a motivated and detail-oriented Accounts Intern with exceptional English communication skills, to join our team supporting a US-based accounting firm. This is an excellent opportunity for fresh graduates or A-Level students pursuing a career in accounting and finance to gain hands-on experience with international clients.Key Responsibilities:<ul><li>Assist in maintaining financial records for US-based clients</li><li>Support in bookkeeping tasks including data entry and reconciliations</li><li>Assist with accounts payable and receivable processes</li><li>Work on bank and credit card reconciliations</li><li>Help prepare basic financial reports and documentation</li><li>Coordinate with senior accountants on daily tasks</li></ul>Requirements:<ul><li>A-Level or Bachelor&rsquo;s degree in Accounting &amp; Finance (completed or recently graduated)</li><li>Strong English communication skills (written &amp; verbal)</li><li>Basic understanding of accounting principles</li><li>Proficiency in MS Excel</li><li>Willingness to learn and grow in a fast-paced environment</li></ul>Preferred Candidates From: LUMS, LSE, BNU, Roots IVY, Forman Christian College (FCCU)What We Offer:<ul><li>Hands-on experience with US-based clients</li><li>Learning and development in accounting &amp; bookkeeping</li><li>Career growth opportunities in accounting roles</li><li>Professional work environment</li></ul>Job Requirements<ul><li>Willing to work full-time onsite in night shift (US business hours)</li><li>Candidates residing near DHA Phase 8, Lahore will be preferred due to shift timing</li><li>Willingness to learn</li><li>Immediate joiners preferred</li></ul>Pay: Rs40,000.00 per monthApplication Question(s):<ul><li>are you comfortable working in a night shift?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>english fluently (Required)</li></ul>Work Location: In person

Accounts Intern

Location: DHA Phase 8, Lahore (On-site) Shift: Night Shift (US Hours) 05PM - 02AM PSTWe are seeking a proactive and well-spoken Customer Support Executive to manage front-line communication with international clients. The ideal candidate must have excellent English communication skills, experience in handling international clients, and the ability to coordinate effectively across departments.Key Responsibilities:<ul><li>Handle inbound calls, emails, and inquiries from US clients with professionalism and courtesy.</li><li>Provide front-desk/reception support tailored to US operations.</li><li>Perform case intake: register new cases accurately (case type, client details, SKU, estimated value, payments).</li><li>Maintain and update client records in CRM systems; verify/correct data for accuracy and confidentiality.</li><li>Assign cases to production team members, track progress, and ensure seamless workflow between intake and execution.</li><li>Schedule appointments, manage follow-ups, and coordinate with internal departments for timely service.</li><li>Monitor case values/payments, flag discrepancies, and assist with basic revenue/case tracking reports.</li><li>Generate daily/weekly summaries of active/completed cases and maintain audit-ready spreadsheets/logs.</li><li>Act as the primary internal point of contact for case queries and follow-ups</li></ul>What we're looking for:<ul><li>Strong proficiency in Microsoft Excel / Google Sheets (essential).</li><li>Exceptional attention to detail and data accuracy.</li><li>Excellent organizational &amp; multitasking skills in a fast-paced environment.</li><li>Solid english written and verbal communication.</li><li>Plus: Experience in operations, reception, data management, or case/CRM systems.</li></ul>Requirements:<ul><li>0&ndash;1 year of experience in customer support, receptionist, or client-facing role (US clients preferred).</li><li>Exceptional English communication skills (spoken &amp; written).</li><li>Basic understanding of CRM tools.</li><li>Strong coordination and organizational skills.</li><li>Ability to work in night shift (US hours).</li></ul>Education:<ul><li>O/A Levels or bachelors from a reputed university.</li></ul>Pay: Rs80,000.00 - Rs110,000.00 per monthExperience:<ul><li>customer support/receptionist: 1 year (Preferred)</li></ul>Work Location: In person

Customer Support Executive

DHA Phase 8, Lahore Full-Time | Night Shift (05PM &ndash; 02AM Pakistan Time)A growing professional services company supporting U.S.-based clients. We are looking for a motivated and detail-oriented Accounts Trainee to join our accounts team.This is an excellent opportunity for fresh graduates who want to build a long-term career in accounting and finance while gaining exposure to international accounting practices.Job Responsibilities<ul><li>Assist in bookkeeping and maintaining accurate financial records</li><li>Support accounts payable and receivable processes</li><li>Prepare and reconcile bank statements</li><li>Assist in preparing financial reports and summaries</li><li>Maintain accurate data entry in accounting software</li><li>Support payroll coordination and expense tracking</li><li>Assist senior accountants in monthly and year-end closing tasks</li><li>Maintain organized digital and physical financial documentation</li><li>Perform other accounting and administrative duties as assigned</li></ul>Eligibility Criteria<ul><li>Bachelor&rsquo;s degree in accounting, Finance, B. Com, BBA (Finance), or equivalent</li><li>Candidates with CA/ACCA background are preferred</li><li>Good written and verbal English communication skills</li><li>Internship completed (preferred)</li><li>Fresh graduates are encouraged to apply</li><li>Basic understanding of accounting principles</li><li>Proficiency in MS Excel</li></ul>Job Requirements<ul><li>Willing to work full-time onsite in night shift (US business hours)</li><li>Candidates residing near DHA Phase 8, Lahore will be preferred due to shift timing</li><li>Willingness to learn</li><li>Immediate joiners preferred</li></ul>Pay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Trainee Accountant

Join Top Line Resource Group (TLRG) and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.