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Top Line Resource Group (TLRG)

Location: DHA Phase 8, Lahore [Onsite]Employment Type: Full-timeWork Timing: 05 PM &ndash; 02 AM Pakistan Time (US Business Hours)Topline Resource Group is hiring a Brand &amp; Performance Designer to support our USA-based clients and businesses. If you are a talented mid-level designer with a strong eye for brand, a passion for performance creative, and real comfort with AI-assisted design workflows, we want to hear from you.Core Objectives<ul><li>Produce 10&ndash;12 high-quality static paid social ad concepts per week</li><li>Maintain and elevate brand identity across all customer-facing touchpoints</li><li>Translate creative strategy and briefs into polished design concepts independently</li><li>Use AI tools to support concepting, product imagery generation, and efficient production</li><li>Support ecommerce and web design landing pages, Amazon, product education, promotional assets</li><li>Support print, insert, and packaging design projects when required</li><li>Balance taste with speed avoiding both low-quality output and perfectionism that slows production</li></ul>Core Responsibilities1. Paid Social &amp; Digital Ad Design<ul><li>Design static ads for Meta, Google, TikTok, and other paid channels</li><li>Asset types include: product benefit ads, testimonial graphics, comparison ads, offer ads, UGC-style overlays, educational/mechanism graphics, retargeting assets, hook variations, and simple animated variations</li><li>Understand that paid creative exists to be tested, learned from, and iterated upon</li></ul>2. Brand &amp; Visual System Execution<ul><li>Apply and extend the brand system across all channels</li><li>Maintain premium perception, consistency, and trust across every touchpoint</li><li>Work confidently with typography, color, image treatment, layout systems, trust-signal badges, claims hierarchy, and mobile-first readability</li></ul>3. AI-Assisted Creative Production<ul><li>Use AI tools as a core part of the creative workflow not to replace judgment, but to increase speed, concept range, and asset quality</li><li>Tools may include: ChatGPT Image Gen, Midjourney, Photoshop generative fill, Canva AI, Nano Banana Pro, Claude, and others (all tool subscriptions covered)</li><li>Most critical AI skill: generating realistic imagery of people wearing or using products in a credible, on-brand way</li><li>Art-direct, QA, and refine all AI outputs, identify and correct fake-looking imagery, strange anatomy, incorrect product representation, inconsistent lighting, and brand mismatch</li></ul>4. Ecommerce &amp; Web Design Support<ul><li>Create assets for: landing page sections, product pages, Amazon listing images, Amazon Brand Store graphics, email graphics, website banners, product education modules, comparison tables, promotional graphics, and CRO test visuals</li><li>Design with mobile-first hierarchy, scannability, and conversion in mind</li></ul>5. Print, Insert &amp; Packaging Design Support<ul><li>Assist with product inserts, instruction cards, packaging updates, print collateral, and dieline-based layouts</li><li>Work comfortably within specs including bleed, safe zones, and physical format requirements</li><li>VP of Creative owns final production; designer supports execution</li></ul>6. Practical Production &amp; Iteration<ul><li>Create new ad concepts, iterate on existing ones, and revise based on feedback</li><li>Resize and format assets, prepare organized design files, and produce variants efficiently</li><li>Support recurring production tasks without compromising quality</li></ul>7. Cross-Functional Collaboration<ul><li>Work with VP of Creative, copywriter, media buyer, video team, and leadership</li><li>Receive briefs, ask smart clarifying questions, identify missing inputs, and deliver without excessive oversight</li></ul>Requirements<ul><li>3&ndash;7+ years of professional design experience in DTC, ecommerce, health/wellness, beauty, CPG, consumer products, or agency</li><li>Strong portfolio showing real paid social ads, ecommerce graphics, brand systems, landing pages, or print/packaging, no logo-only or Canva-template-only portfolios</li><li>Experience designing paid social or social selling assets</li><li>Proficient in Figma, Photoshop, Illustrator, and Canva, including original work beyond templates</li><li>Strong AI fluency, working knowledge of AI image generation tools with judgment to QA and refine outputs</li><li>Comfortable designing across multiple brand styles, not just one personal aesthetic</li><li>Strong communicator, coachable, practical, and receptive to feedback</li><li>Must overlap at least half the working day with 9am&ndash;5pm ET</li></ul>Pay: Rs100,000.00 - Rs180,000.00 per monthWork Location: In person

Graphic Designer (Brand & Performance)

Location: DHA Phase 8, Lahore [Onsite]Employment Type: Full-timeWork Timing: 05PM &ndash; 02AM Pakistan TimeJob OverviewTopline Resource Group (TLRG) is seeking a highly experienced and results-driven Revenue Cycle Management (RCM) Specialist to oversee operations for multiple healthcare clients across different states.The ideal candidate will have extensive experience managing the end-to-end medical billing revenue cycle, including insurance verification, coding review, claims submission, payment posting, accounts receivable follow-ups, and denial management.Key ResponsibilitiesOversee and manage end-to-end Revenue Cycle Management operations for multiple healthcare provider clients.Supervise and support internal RCM teams handling:<ul><li>Insurance Verification (VOBs)</li><li>Prior Authorizations</li><li>Medical Coding Review</li><li>Charge Entry</li><li>Claims Submission</li><li>Payment Posting</li><li>Accounts Receivable (AR) Follow-ups</li><li>Denial Management</li></ul>Monitor claim lifecycle performance, ensuring accurate and timely claim submissions and reimbursements.Analyze EOBs, ERAs, and payer remittance reports to identify trends in denials, underpayments, and claim rejections.Communicate directly with US insurance payers and client representatives to resolve complex billing issues.Ensure compliance with payer policies, CMS regulations, and HIPAA guidelines.Develop and implement process improvements to increase collection rates and reduce AR aging.Track and manage KPIs including AR aging, denial rate, clean claim rate, and reimbursement turnaround time.Provide training, mentorship, and performance management for RCM staff.Coordinate with internal departments including coding, billing, compliance, and client services to ensure seamless revenue cycle operations.Maintain accurate documentation and reporting for client performance metrics and operational updates.Required Qualifications<ul><li>Bachelor&rsquo;s degree in Healthcare Administration, Business, or a related field preferred.</li><li>5+ years of experience in Medical Billing and Revenue Cycle Management.</li><li>Minimum 2 years of experience in a supervisory or team lead role within an RCM environment.</li><li>Strong knowledge of the complete medical billing lifecycle.</li></ul>Expert-level familiarity with:<ul><li>CPT Codes</li><li>ICD-10 Codes</li><li>HCPCS Codes</li><li>Claim submission workflows</li><li>Denial management processes</li></ul>Experience working with multiple payers including Medicare, Medicaid, and Commercial insurance plans.Hands-on experience with EHR/EMR and Practice Management systems.Strong analytical and problem-solving abilities for resolving complex claim and reimbursement issues.Excellent verbal and written English communication skills for interacting with US clients and payers.Ability to manage high-volume workloads while maintaining accuracy and compliance.Preferred SkillsPrior experience managing multiple US healthcare provider accounts across different states.Experience working in US healthcare BPO or medical outsourcing environments.Familiarity with payer-specific billing guidelines and state-based insurance requirements.Strong leadership skills with the ability to build and manage high-performing RCM teams.Experience with performance reporting, operational dashboards, and AR analytics.Knowledge of HIPAA compliance, CMS regulations, and payer audit requirements.Application Question(s):<ul><li>We are looking to hire immediately, are you available to join immediately?</li></ul>Experience:<ul><li>RCM: 4 years (Required)</li></ul>Work Location: In person

Revenue Cycle Management (RCM) Manager

Location: DHA phase 8, Lahore Job timing: 11PM - 07AM Pakistan time (Full time Onsite) Night ShiftWe are hiring immediately for a Customer Support Specialist to join our team supporting an e-commerce business. This role is ideal for someone who writes well, types quickly, stays organized, and is comfortable using modern AI tools in a professional setting.This role is a strong fit for someone who writes well, types quickly, stays organized, and is comfortable using modern AI tools in a professional setting.Primary Responsibilities<ul><li>Provide timely, thoughtful customer support primarily through email</li><li>Manage customer tickets and work issues toward resolution during the shift</li><li>Monitor and respond to Amazon buyer-seller messages and negative review outreach</li><li>Review and approve returns in Redo</li><li>Track solicitation and customer outreach activity in Excel spreadsheets accurately and consistently</li><li>Check internal communication channels for updates and process changes at the beginning of each shift</li><li>Maintain team visibility through Slack status updates during the workday</li><li>Complete end-of-shift reporting and keep records fully up to date</li><li>Escalate urgent or sensitive customer issues appropriately when needed</li><li>Qualifications</li><li>Strong email writing and typing skills</li><li>Professional experience using ChatGPT, Claude, or similar AI tools in the workplace</li><li>Experience tracking customer activity, notes, or outreach in Excel spreadsheets</li><li>Background in customer retention, customer save efforts, solicitation, or review follow-up</li><li>Excellent attention to detail and strong organizational habits</li><li>Ability to manage multiple tabs, systems, and workflows efficiently</li><li>Comfort handling customer conversations with empathy, clarity, and ownership</li><li>Ecommerce customer support experience is strongly preferred</li><li>Familiarity with Gmail, Slack, Amazon Seller Central, Shopify apps, and ticketing platforms such as Redo is a plus</li></ul>What Success Looks Like<ul><li>Fast and dependable execution</li><li>Strong written communication</li><li>High accuracy while moving quickly</li><li>Organized recordkeeping and follow-through</li><li>Good judgment and professionalism with customers</li><li>Ability to use AI tools to improve speed and quality without losing the human touch</li><li>Understanding that customer service is not just answering questions, but helping create positive outcomes that improve retention and brand trust</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthExperience:<ul><li>email support: 1 year (Preferred)</li></ul>Work Location: In person

Customer Support Executive - Ecommerce

Join Top Line Resource Group (TLRG) and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Top Line Resource Group (TLRG)

About Company

Graphic Designer (Brand & Performance)

Revenue Cycle Management (RCM) Manager

Customer Support Executive - Ecommerce