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Top Line Resource Group (TLRG)

OverviewWe are seeking an experienced Bookkeeper with excellent English communication skills and strong expertise in managing bookkeeping for US-based clients. The ideal candidate must be highly proficient in QuickBooks Online (QBO) and other relevant accounting tools.Key Responsibilities<ul><li>Manage day-to-day bookkeeping for US clients, ensuring accuracy and compliance with US accounting standards</li><li>Record financial transactions, reconcile bank and credit card accounts, and maintain general ledgers</li><li>Handle accounts payable, accounts receivable, invoicing, and expense categorization</li><li>Prepare month-end and year-end financial reports</li><li>Collaborate with clients to gather documentation and resolve financial discrepancies</li><li>Maintain organized financial records and ensure timely completion of tasks</li><li>Use QBO and other cloud-based accounting tools efficiently</li></ul>Requirements<ul><li>Minimum Bachelor&rsquo;s degree in Accounting, Finance, or a related field</li><li>Proven experience as a Bookkeeper for US clients (mandatory)</li><li>Strong proficiency in QuickBooks Online (QBO); knowledge of tools like Xero, Bill.com, Gusto, Hubdoc, etc., is a plus</li><li>Excellent written and verbal English communication skills</li><li>Strong understanding of US bookkeeping practices and financial workflows</li><li>Ability to work independently, manage deadlines, and maintain high accuracy</li></ul>Work Location: In person

Bookkeeper (US Experience Only)

Job description:We are seeking a detail-oriented and experienced Tax Preparer to manage tax preparation and compliance for US-based individual and business clients. The ideal candidate will have hands-on experience with US tax returns, a strong understanding of IRS regulations, and excellent English communication skills. We are willing to provide training in Tax Preparation for candidates who demonstrate exceptional communication skills.Key Responsibilities&middot; Prepare and review US federal and state tax returns for individuals, partnerships, corporations (C-Corp &amp; S-Corp), and LLCs &middot; Prepare Forms 1040, 1065, 1120, 1120S, and related schedules &middot; Ensure compliance with IRS regulations and US tax laws &middot; Review financial statements and supporting documents to ensure accuracy &middot; Identify tax-saving opportunities and potential compliance risks &middot; Communicate with US clients to collect tax information and address queries &middot; Assist with tax notices, amendments, and extensions &middot; Maintain proper documentation and organized workpapers &middot; Stay updated with changes in US tax laws and regulationsRequirements&middot; Bachelor&rsquo;s degree in Accounting, Finance, or a related field (Master&rsquo;s or tax certification preferred) &middot; 2+ years of experience in preparing US tax returns preferred &middot; Strong understanding of US federal and state tax laws &middot; Ability to analyze financial data and identify discrepancies &middot; Excellent written and verbal English communication skills &middot; Strong attention to detail and ability to meet deadlinesPreferred Qualifications&middot; Experience with US-based tax work &middot; Familiarity with QuickBooks Online and Xero &middot; Knowledge of payroll taxes and sales tax filingsJob Type: Full-timeWork Location: In personWork Location: In person

US Tax Accountant / Tax Preparer (US Clients – Lahore Based)

Location: DHA Phase 8, Lahore [Onsite]Employment Type: Full-timeWork Timing: 05PM &ndash; 02AM Pakistan TimeJob OverviewTopline Resource Group (TLRG) is seeking a highly experienced and results-driven Revenue Cycle Management (RCM) Specialist to oversee operations for multiple healthcare clients across different states.The ideal candidate will have extensive experience managing the end-to-end medical billing revenue cycle, including insurance verification, coding review, claims submission, payment posting, accounts receivable follow-ups, and denial management.Key ResponsibilitiesOversee and manage end-to-end Revenue Cycle Management operations for multiple healthcare provider clients.Supervise and support internal RCM teams handling:<ul><li>Insurance Verification (VOBs)</li><li>Prior Authorizations</li><li>Medical Coding Review</li><li>Charge Entry</li><li>Claims Submission</li><li>Payment Posting</li><li>Accounts Receivable (AR) Follow-ups</li><li>Denial Management</li></ul>Monitor claim lifecycle performance, ensuring accurate and timely claim submissions and reimbursements.Analyze EOBs, ERAs, and payer remittance reports to identify trends in denials, underpayments, and claim rejections.Communicate directly with US insurance payers and client representatives to resolve complex billing issues.Ensure compliance with payer policies, CMS regulations, and HIPAA guidelines.Develop and implement process improvements to increase collection rates and reduce AR aging.Track and manage KPIs including AR aging, denial rate, clean claim rate, and reimbursement turnaround time.Provide training, mentorship, and performance management for RCM staff.Coordinate with internal departments including coding, billing, compliance, and client services to ensure seamless revenue cycle operations.Maintain accurate documentation and reporting for client performance metrics and operational updates.Required Qualifications<ul><li>Bachelor&rsquo;s degree in Healthcare Administration, Business, or a related field preferred.</li><li>5+ years of experience in Medical Billing and Revenue Cycle Management.</li><li>Minimum 2 years of experience in a supervisory or team lead role within an RCM environment.</li><li>Strong knowledge of the complete medical billing lifecycle.</li></ul>Expert-level familiarity with:<ul><li>CPT Codes</li><li>ICD-10 Codes</li><li>HCPCS Codes</li><li>Claim submission workflows</li><li>Denial management processes</li></ul>Experience working with multiple payers including Medicare, Medicaid, and Commercial insurance plans.Hands-on experience with EHR/EMR and Practice Management systems.Strong analytical and problem-solving abilities for resolving complex claim and reimbursement issues.Excellent verbal and written English communication skills for interacting with US clients and payers.Ability to manage high-volume workloads while maintaining accuracy and compliance.Preferred SkillsPrior experience managing multiple US healthcare provider accounts across different states.Experience working in US healthcare BPO or medical outsourcing environments.Familiarity with payer-specific billing guidelines and state-based insurance requirements.Strong leadership skills with the ability to build and manage high-performing RCM teams.Experience with performance reporting, operational dashboards, and AR analytics.Knowledge of HIPAA compliance, CMS regulations, and payer audit requirements.Application Question(s):<ul><li>We are looking to hire immediately, are you available to join immediately?</li></ul>Experience:<ul><li>RCM: 4 years (Required)</li></ul>Work Location: In person

Revenue Cycle Management (RCM) Manager

Location: DHA phase 8, Lahore Job timing: 11PM - 07AM Pakistan time (Full time Onsite) Night ShiftWe are hiring immediately for a Customer Support Specialist to join our team supporting an e-commerce business. This role is ideal for someone who writes well, types quickly, stays organized, and is comfortable using modern AI tools in a professional setting.This role is a strong fit for someone who writes well, types quickly, stays organized, and is comfortable using modern AI tools in a professional setting.Primary Responsibilities<ul><li>Provide timely, thoughtful customer support primarily through email</li><li>Manage customer tickets and work issues toward resolution during the shift</li><li>Monitor and respond to Amazon buyer-seller messages and negative review outreach</li><li>Review and approve returns in Redo</li><li>Track solicitation and customer outreach activity in Excel spreadsheets accurately and consistently</li><li>Check internal communication channels for updates and process changes at the beginning of each shift</li><li>Maintain team visibility through Slack status updates during the workday</li><li>Complete end-of-shift reporting and keep records fully up to date</li><li>Escalate urgent or sensitive customer issues appropriately when needed</li><li>Qualifications</li><li>Strong email writing and typing skills</li><li>Professional experience using ChatGPT, Claude, or similar AI tools in the workplace</li><li>Experience tracking customer activity, notes, or outreach in Excel spreadsheets</li><li>Background in customer retention, customer save efforts, solicitation, or review follow-up</li><li>Excellent attention to detail and strong organizational habits</li><li>Ability to manage multiple tabs, systems, and workflows efficiently</li><li>Comfort handling customer conversations with empathy, clarity, and ownership</li><li>Ecommerce customer support experience is strongly preferred</li><li>Familiarity with Gmail, Slack, Amazon Seller Central, Shopify apps, and ticketing platforms such as Redo is a plus</li></ul>What Success Looks Like<ul><li>Fast and dependable execution</li><li>Strong written communication</li><li>High accuracy while moving quickly</li><li>Organized recordkeeping and follow-through</li><li>Good judgment and professionalism with customers</li><li>Ability to use AI tools to improve speed and quality without losing the human touch</li><li>Understanding that customer service is not just answering questions, but helping create positive outcomes that improve retention and brand trust</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthExperience:<ul><li>email support: 1 year (Preferred)</li></ul>Work Location: In person

Customer Support Executive - Ecommerce

Join Top Line Resource Group (TLRG) and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Top Line Resource Group (TLRG)

About Company

Bookkeeper (US Experience Only)

US Tax Accountant / Tax Preparer (US Clients – Lahore Based)

Revenue Cycle Management (RCM) Manager

Customer Support Executive - Ecommerce