Customer Support Executive - Ecommerce

Location: DHA phase 8, Lahore
Job timing: 11PM - 07AM Pakistan time (Full time Onsite) Night Shift

We are hiring immediately for a Customer Support Specialist to join our team supporting an e-commerce business. This role is ideal for someone who writes well, types quickly, stays organized, and is comfortable using modern AI tools in a professional setting.

This role is a strong fit for someone who writes well, types quickly, stays organized, and is comfortable using modern AI tools in a professional setting.

Primary Responsibilities

• Provide timely, thoughtful customer support primarily through email
• Manage customer tickets and work issues toward resolution during the shift
• Monitor and respond to Amazon buyer-seller messages and negative review outreach
• Review and approve returns in Redo
• Track solicitation and customer outreach activity in Excel spreadsheets accurately and consistently
• Check internal communication channels for updates and process changes at the beginning of each shift
• Maintain team visibility through Slack status updates during the workday
• Complete end-of-shift reporting and keep records fully up to date
• Escalate urgent or sensitive customer issues appropriately when needed
• Qualifications
• Strong email writing and typing skills
• Professional experience using ChatGPT, Claude, or similar AI tools in the workplace
• Experience tracking customer activity, notes, or outreach in Excel spreadsheets
• Background in customer retention, customer save efforts, solicitation, or review follow-up
• Excellent attention to detail and strong organizational habits
• Ability to manage multiple tabs, systems, and workflows efficiently
• Comfort handling customer conversations with empathy, clarity, and ownership
• Ecommerce customer support experience is strongly preferred
• Familiarity with Gmail, Slack, Amazon Seller Central, Shopify apps, and ticketing platforms such as Redo is a plus

What Success Looks Like

• Fast and dependable execution
• Strong written communication
• High accuracy while moving quickly
• Organized recordkeeping and follow-through
• Good judgment and professionalism with customers
• Ability to use AI tools to improve speed and quality without losing the human touch
• Understanding that customer service is not just answering questions, but helping create positive outcomes that improve retention and brand trust

Pay: Rs100,000.00 - Rs150,000.00 per month

Experience:

• email support: 1 year (Preferred)

Work Location: In person