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Zakori Group (Pyali Restaurant)

Job Summary:The Service Associate is responsible for delivering excellent customer service by managing front counter operations, assisting in cashier duties, serving customers, and ensuring a welcoming dining experience. This role requires a multi-skilled individual who can efficiently handle guest interaction, order processing, and service support.Key Responsibilities:Customer Service &amp; Guest Handling<ul><li>Greet and welcome customers in a polite and professional manner</li><li>Assist customers with menu selection and provide recommendations</li><li>Ensure a positive dining experience for all guests</li><li>Act as a GROby engaging with customers and addressing their needs</li></ul>Order Taking &amp; Counter Management<ul><li>Take accurate customer orders at the counter</li><li>Coordinate with kitchen staff to ensure timely order preparation</li><li>Maintain cleanliness and organization of the front counter area</li></ul>Cashier Support<ul><li>Assist the cashier in billing and payment handling</li><li>Ensure accuracy in order punching and billing</li><li>Handle basic transactions when required</li></ul>Serving &amp; Floor Support<ul><li>Serve food and beverages to customers efficiently</li><li>Monitor tables and ensure cleanliness and proper setup</li><li>Support overall floor operations during peak hours</li></ul>Upselling &amp; Sales Support<ul><li>Promote ongoing deals, add-ons, and special items to customers</li><li>Encourage upselling to increase average order value</li><li>Maintain knowledge of menu items, combos, and promotions</li></ul>Complaint Handling<ul><li>Handle customer complaints calmly and professionally</li><li>Escalate serious issues to the supervisor/manager when necessary</li><li>Ensure quick resolution to maintain customer satisfaction</li></ul>Teamwork &amp; Coordination<ul><li>Work collaboratively with kitchen and front-of-house staff</li><li>Support team members during rush hours</li><li>Maintain a positive and cooperative work environment</li></ul>General Responsibilities<ul><li>Follow all company SOPs, hygiene, and safety standards</li><li>Maintain personal grooming and professional appearance</li><li>Perform any other task assigned by the Manager or Management as required</li></ul>Skills &amp; Requirements:<ul><li>Good communication and interpersonal skills</li><li>Customer-focused attitude with a friendly personality</li><li>Ability to work in a fast-paced environment</li><li>Strong teamwork and coordination skills</li><li>Sales-oriented mindset (upselling ability preferred)</li></ul>Application Question(s):<ul><li>Are you comfortable working in a restaurant/fast-food environment?</li><li>Are you comfortable interacting with customers on a daily basis?</li></ul>Work Location: In person

Service Associate (female)

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Zakori Group (Pyali Restaurant)

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Service Associate (female)