Qureos Mentor

Zong CMPak Ltd

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 Job Purpose:
 
 
 
 To ensure seamless management, governance, and performance excellence of Zong&rsquo;s VAS and Digital Services portfolio through effective operations, partner management, compliance oversight, and customer experience enhancement. The role focuses on maintaining service quality, operational efficiency, and financial integrity across all VAS and digital partnerships, ensuring customer satisfaction and sustainable growth.
 
 
 
 
 
 
 Job Responsibilities:
 
 
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 Service Operations &amp; Complaint Management:
 
 Oversee daily operations of all VAS and digital services, ensuring uninterrupted performance and timely resolution of customer complaints within defined SLAs to deliver best-in-class experience.
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 Customer Experience Management:
 
 Monitor service quality, customer journey pain points, and complaint-per-million (CPM) trends; collaborate with cross-functional teams to enhance satisfaction and reduce complaint ratios.
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 Reporting, Analysis &amp; Performance Tracking:
 
 Develop and maintain comprehensive dashboards and reports covering product performance, usage trends, churn, CPM, and revenue analytics to support decision-making and continuous improvement.
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 Vendor Contract &amp; Governance Management:
 
 Manage contractual frameworks, renewals, and performance evaluations for all VAS vendors; ensure alignment with commercial and legal requirements while driving vendor accountability.
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 Payments &amp; Reconciliation Oversight:
 
 Supervise end-to-end vendor payment cycles, revenue recognition, reconciliation, and dispute management in collaboration with Finance, RA and Procurement teams, ensuring transparency and accuracy.
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 Audit, Compliance &amp; Regulatory Adherence:
 
 Ensure compliance with PTA, SBP, and internal audit standards for VAS operations, consent mechanisms, and data protection; coordinate audit responses and implement corrective actions.
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 Process Automation &amp; Efficiency:
 
 Drive digitalization and process optimization across complaint management, vendor payments, and operational reporting to improve efficiency and reduce manual intervention.
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 </ul>
 
 
 
 
 
 
 Eligibility Criteria (Education, Knowledge, Experience and Skills):
 
 
 
 
 
 Education:
 
 
 <ul>
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 In principle have a minimum of bachelor's degree or above.
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 </ul>
 
 
 Work Experience:
 
 
 <ul>
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 Should have preferably 7 yrs. or above relevant experience
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 </ul>
</div>

Senior Manager VAS Management

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 Job Purpose:
 
 
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 The Deputy Director Digital Platforms is responsible for leading the design, development, and operation of Zong&rsquo;s digital platforms that power customer engagement, intelligent decision-making, and precision marketing capabilities. This role oversees three core domains: Digital Convergence Platform &amp; IOP, My Zong App (MZA) / Super App, and Intelligent Cockpit. The position ensures the organization leverages data, AI, and digital platforms to create seamless customer experiences, enable precision marketing, and support real-time decision-making across business functions. The role works closely with Marketing, Sales, Network, Customer Care, IT, and Data teams to transform enterprise data and AI capabilities into actionable digital products, applications, and business insights.
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 Job Responsibilities:
 
 
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 Lead the design, development, and operation of Zong&rsquo;s Digital Convergence Platform and IOP, enabling reusable digital capabilities across applications.
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 Ensure convergence services provide standardized APIs, SDKs, connectors, and shared components supporting internal and external digital platforms.
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 Build and operate the IOP platform engine on top of the Data Middle Platform and AI services including tagging, segmentation, campaign engines, and channel orchestration.
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 Enable Precision Marketing, Stock Base Operations, and digital customer journeys.
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 Ensure standardized integration with operational systems through reusable services.
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 Maintain platform reliability, performance, and security in coordination with IT Infrastructure, Data Operations, and Security teams.
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 Lead the end-to-end development and evolution of My Zong App into a telecom Super App enriched with AI capabilities.
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 Collaborate with the MZA Center in Marketing to gather business requirements and deliver digital features.
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 Define and manage the MZA product roadmap and feature backlog.
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 Design scalable front-end, back-end, and microservices architecture supporting millions of users.
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 Enable Super App capabilities including mini-apps, partner integrations, digital payments, and marketplace services.
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 Integrate Zong AI Assistant, personalization engines, and predictive insights.
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 Ensure seamless integration with BSS, CRM, charging systems, network analytics, and Big Data platforms.
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 Drive performance optimization, reliability, and continuous digital experience improvement.
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 Ensure security, privacy, and regulatory compliance for customer data and AI services.
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 Lead development of an AI-powered Intelligent Cockpit platform providing real-time KPIs, alerts, and workflows. Design role-based cockpits for Sales, Network, Customer Care, Regional Teams, and Management.
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 Develop dashboards and reports enabling monitoring of performance, market share, and profitability.
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 Integrate enterprise data, analytics, and AI insights to deliver real-time recommendations.
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 Implement alerting mechanisms for operational anomalies and business deviations.
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 Collaborate with Data Governance, Data Engineering, and AI teams to ensure consistent KPIs and trusted data.
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 Define and execute BI and analytics strategy aligned with digital transformation goals.
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 Provide insights for churn, campaign performance, stock base management, and network quality.
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 Lead cross-functional collaboration with Marketing, Sales, Network, Customer Care, IT, and Data teams.
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 Align digital platforms with enterprise data and AI strategies.
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 Manage platform roadmaps, delivery timelines, and operational performance.
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 </ul>
 
 
 
 
 
 
 Eligibility Criteria (Education, Knowledge, Experience and Skills):
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Systems, Data Science, or related field.
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 </ul>
 
 
 Work Experience:
 
 
 <ul>
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 Minimum Experience: 10+ yrs. or above
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 </ul>
 
 
 
 
 
 Core Skills:
 
 
 
 The ideal candidate should have expertise on the following:
 
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 Digital Convergence Platform &amp; IOP
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 Mobile App Development &amp; System Architecture
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 AI, Data &amp; Digital Platforms
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 Digital Product Development
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 Enterprise Data Platforms &amp; Analytics
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 Telecom Systems (BSS/OSS), APIs &amp; Cloud-Native Architecture
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 </ul>
 
 
</div>

Deputy Director Digital Platforms

<div>
 
 Job Purpose:
 
 <ul>
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 To establish and oversee IT governance frameworks, ensuring regulatory compliance, risk mitigation, and continuous improvement through cross-functional collaboration, monitoring, and audit support.
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 </ul>
 
 Job Responsibilities:
 
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 Develop, implement, and maintain IT governance frameworks, policies, and procedures in alignment with organizational goals and regulatory requirements.
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 Ensure compliance with standards, and regulations (e.g. ISO 27001 and PCI DSS).
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 Collaborate with IT, security, audit, and business teams to identify IT risks and implement effective mitigation strategies.
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 Conduct IT risk assessments, control evaluations, and gap analysis for areas of improvement.
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 Monitor and report IT governance metrics and compliance to senior management and relevant stakeholders.
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 Drive awareness and training programs related to IT governance, policies, and best practices.
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 Support internal and external IT audits and coordinate remediation activities.
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 Stay updated on industry trends, regulatory changes, and emerging risks impacting IT governance.
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 </ul>
 
 
 
 Eligibility Criteria (Education, Knowledge, Experience and Skills):
 
 
 
 
 Education:
 
 <ul>
 <li>
 Should have bachelor&rsquo;s degree in Information Technology, Computer Science, Telecom engineering or related field.
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 </ul>
 
 Work Experience:
 
 <ul>
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 Should have minimum 1 year experience in IT Governance or Information Security.
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 </ul>
 
 Skills &ndash; Job Specific:
 
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 Professional certifications such as CISA, CISM, CGEIT, CISSP will be a plus
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 Minimum of 1 year experience in IT Governance or IT audit roles or Information Security.
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 Strong knowledge of IT frameworks and standards (COBIT, ITIL, ISO 27001, NIST).
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 Experience in regulatory compliance, IT risk assessment, and control design.
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 Excellent analytical, problem-solving, and communication skills.
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 Ability to work cross-functionally with technical and business teams.
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 Strong project management and organizational skills.
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 </ul>
</div>

Executive IT - Governance & Security

<div>
 
 Job Purpose:
 
 <ul>
 <li>
 To manage DICT procurement activities in line with business requirements and company procurement policies by supporting the DICT business from customer tendering and RFI stages through complete procurement cycle execution until PO issuance, while ensuring effective vendor coordination, stakeholder alignment, compliance, and timely follow-up of bidding, contracting, and equipment delivery matters.
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 </ul>
 
 
 
 
 Job Responsibilities:
 
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 Support DICT business at the customer tendering stage and at the RFI stage.
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 Manage the complete procurement cycle in a robust manner from RFI till PO issuance.
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 Handle bidding process follow-up and contract follow-up with relevant vendors and internal stakeholders.
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 Follow up on equipment delivery with vendors to support timely availability in line with business requirements.
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 Conduct new vendor research and support vendor registration with Zong.
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 Optimize and maintain the pool of pre-qualified vendors for DICT procurement requirements.
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 Ensure continuous alignment of DICT procurement policy with the growing needs of the business.
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 Visit the market, on need basis, along with the DICT team to explore new vendors and sourcing options.
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 Coordinate internally with all relevant stakeholders for smooth execution and alignment of DICT procurement matters.
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 Manage supplier relationships for effective handling of DICT procurement requirements.
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 Ensure all procurement activities remain fully compliant with company policies and procedures.
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 Support both HQ and regional DICT teams for procurement requirements.
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 Manage workload arising from high business volume, including large lead inflow and related procurement support requirements.
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 </ul>
 
 
 
 
 
 
 Eligibility Criteria (Education, Knowledge, Experience and Skills):
 
 
 
 
 Education:
 
 <ul>
 <li>
 Minimum of Bachelor&rsquo;s Degree or above is required.
 </li>
 </ul>
 
 Work Experience:
 
 <ul>
 <li>
 Minimum Experience of 4 years or Above is required.
 </li>
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 Preferably 7 years of relevant work experience.
 </li>
 </ul>
</div>

Manager DICT Procurement

Join Zong CMPak Ltd and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Zong CMPak Ltd

About Company

Senior Manager VAS Management

Deputy Director Digital Platforms

Executive IT - Governance & Security

Manager DICT Procurement