Qureos Mentor

Zong CMPak Ltd

<div>
 
 
 Purpose:
 
 
 <ul>
 <li>
 To design, build and operate a unified,
 
 AI-powered Intelligent Cockpit that provides real-time KPIs, alerts and workflows for internal teams
 
 (e.g. Sales, Network, CC, Regional Teams, Management). The function sits on top of the Data Middle Platform and IOP and turns data and AI outputs into role-based digital workspaces for daily decision-making and execution. To turn data into
 
 clear dashboards, reports and analyses
 
 that help technical, LDI, commercial, regional teams and management make better decisions.
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Design, build and maintain
 
 role-based cockpits for Sales, Network, Customer Care, Regional Teams, Management
 
 using enterprise data and IOP services.
 </li>
 <li>
 
 Design, build and maintain dashboards, reports and visualizations for technical
 
 ,
 
 commercial and regional teams,
 
 enabling them to monitor performance, market share and profitability. Integrate data, analytics and AI insights to provide real-time views,
 
 recommendations and guided actions
 
 </li>
 <li>
 Develop workflows and action triggers
 
 enabling users to execute activities directly from the cockpit
 
 </li>
 <li>
 Build
 
 alerting and monitoring capabilities for operational anomalies, business deviations and performance trends across
 
 domains (e.g. offer under-performance, regional stock risks, digital conversion drops).
 </li>
 <li>
 Provide a seamless
 
 user experience across large screens, web and mobile
 
 , enabling &ldquo;single-screen viewing, seamless access and collaborative processing&rdquo; for unified business operations.
 </li>
 <li>
 Collaborate with Data Governance, Data Engineering, Digital Insights &amp; Analytics, Convergence Platforms &amp; IOP and AI Models &amp; Applications to ensure consistent KPIs, reliable data and integrated use of AI and IOP services across all cockpits (e.g. sales cockpit, network cockpit, SBO, MZA cockpit etc)
 </li>
 <li>
 Define and execute the BI and analytics strategy in line with business goals, ensuring that
 
 reporting and insight capabilities
 
 support the company&rsquo;s digital and intelligent transformation.
 </li>
 <li>
 Analyze data to provide timely
 
 insights and recommendations on specific business problems
 
 (e.g. churn, stock base, network quality, campaign performance), working closely with business owners
 </li>
 <li>
 Provide
 
 accurate data extracts and views as per business requirements
 
 , identify unusual patterns in core data streams and investigate their causes, and automate frequent data requests to reduce manual effort.
 </li>
 <li>
 Support users of BI and analytics tools (training, troubleshooting, best practices) and work with Data Platform and Operations teams to ensure analytics environments are performant and reliable
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 In principle Minimum of Bachelors degree in IT, Computer Science or other technical domains.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 :
 
 <ul>
 <li>
 Minimum Experience: 4 yrs. or Above
 </li>
 </ul>
</div>

Sr. Manager Intelligent Cockpit & Analytics

<div>
 
 
 Purpose:
 
 
 <ul>
 <li>
 This function is responsible for
 
 end-to-end development, design, and evolution of the My Zong App into a full Super App enriched with Zong AI capabilities
 
 .
 
 It collaborates with MZA center in Marketing department to gather requirements and deliver seamless digital experiences, integrate cross-domain services, and enable intelligent, personalized interactions for all Zong customers.
 
 The function ensures the app becomes the central digital touchpoint for engagement, self-care, commerce, and AI-powered services.
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 
 Collaborates with MZA center in Marketing department to gather requirements, understand requirements and deliver changes in an efficient manner.
 
 </li>
 <li>
 Lead complete front-end, back-end, and UI/UX design for the My Zong App.
 </li>
 <li>
 
 Develop and evolve the app architecture to support Super App capabilities
 
 (modular services, mini-apps, partner integrations).
 </li>
 <li>
 Integrate
 
 AI capabilities
 
 (Zong AI Assistant, recommendations, predictive insights, automation).
 </li>
 <li>
 Build
 
 intelligent customer journeys using behavioral analytics and personalization engines
 
 .
 </li>
 <li>
 Ensure seamless integration with internal systems (BSS, CRM, charging, network analytics, Big Data, AIS).
 </li>
 <li>
 Manage secure
 
 APIs, microservices, identity management
 
 , and scalability of app infrastructure.
 </li>
 <li>
 Drive performance optimization, reliability, and high-availability for millions of users.
 </li>
 <li>
 Develop and maintain a consistent design system and digital experience standard for Zong.
 </li>
 <li>
 
 Introduce digital payments, partner services, mini-apps,
 
 and marketplace capabilities.
 </li>
 <li>
 Lead continuous improvement through user research, feedback loops, A/B testing, and usage insights.
 </li>
 <li>
 Ensure compliance, security, privacy, and governance of all customer data and AI outputs.
 </li>
 <li>
 
 Collaborate with commercial teams to launch new campaigns, bundles, and experience innovations through the app
 
 .
 </li>
 <li>
 Own the product roadmap, features backlog, and multi-release delivery plan.
 </li>
 <li>
 Drive innovation to position My Zong App as Pakistan&rsquo;s leading telecom Super App.
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 In principle Minimum of Bachelors degree in IT, Computer Science or other technical domains
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Minimum Experience: 4 yrs. or Above
 </li>
 </ul>
</div>

Sr. Manager Zong App – Software Engineering

<div>
 
 Job Purpose:
 
 <ul>
 <li>
 Lead the
 
 Regional Pre Sales, In Sales &amp; Post Sales as well as overall Project Management
 
 for solutions support and services to regional sales &amp; services / industry teams. Manage &amp; coordinate the project management for regional solutions
 </li>
 </ul>
 
 Job Responsibilities:
 
 <ul>
 <li>
 Partner with
 
 Regional Sales &amp; Services
 
 to qualify opportunities and set pursuit plans, win themes, and bid timelines for each account/industry play
 </li>
 <li>
 Lead customer discovery and produce the
 
 solution outline;
 
 coordinate detailed architecture, BoQ/BoM, and SoW with
 
 HQ DC &ndash; Solution Architecture &amp; Design
 
 </li>
 <li>
 Run technical write-ups, and pricing inputs; submit accurate, on-time proposals that meet approval and margin guardrails
 </li>
 <li>
 Coordinate all
 
 non-cloud presales
 
 activities&mdash;demos, PoCs, site surveys, partner quotations&mdash;and capture risks/assumptions clearly
 </li>
 <li>
 Drive
 
 contract coordination
 
 with Sales, and Credit/Contracts so executed terms match scope, SLAs, acceptance, milestones, and billing triggers
 </li>
 <li>
 After signature, coordinate the
 
 project kick-off
 
 and manage coordination (plan, milestones, changes) through to acceptance and operational
 
 handover and ensure quality delivery in collaboration with NOMC
 
 </li>
 <li>
 Escalate blockers early to
 
 NOMC/Engineering
 
 and keep customer and Sales informed with crisp status and recovery actions
 </li>
 <li>
 Maintain a reusable
 
 solutions library
 
 and lessons-learned for the region; feed win/loss and price-to-win insights back to
 
 HQ DC
 
 and
 
 Products
 
 </li>
 </ul>
 
 
 
 Eligibility Criteria (Education, Knowledge, Experience and Skills):
 
 
 
 
 Education:
 
 <ul>
 <li>
 In principle have a minimum of Bachelors Degree or above
 </li>
 </ul>
 
 Work Experience:
 
 <ul>
 <li>
 Minimum Experience: 4 yrs. or Above
 </li>
 </ul>
</div>

Regional Manager Solutions & Project Management - South

<div>
 
 Job Purpose
 
 <ul>
 <li>
 To ensure end-to-end management and successful delivery of regional engineering projects related to Field Operations by driving planning, execution, monitoring, and compliance. The role supports KPI achievement, cross-functional coordination, quality assurance, and cost optimization, enabling alignment with organizational and regional goals.
 </li>
 </ul>
 
 
 
 
 Job Responsibilities
 
 <ul>
 <li>
 Project Management: End-to-end ownership of regional and sub-regional projects, including planning, execution, tracking, and reporting of all deliverables, milestones, and KPIs.
 </li>
 <li>
 Maintenance Compliance &amp; Project Audit: Ensure adherence to standards in all Telco and Non-Telco maintenance operations and perform comprehensive audits of specialized projects executed by the MS vendor.
 </li>
 <li>
 KPI &amp; Target Monitoring: Assist DD Engineering in developing, monitoring, and maintaining KPIs and KCIs at the regional level, with a focus on meeting timelines and quality standards.
 </li>
 <li>
 Cross-Departmental Coordination: Liaise with HQ teams (O&amp;M, NP, NC, Cost Control, etc.) and sub-regions to ensure project enablement, timely issue resolution, and alignment with regional goals.
 </li>
 <li>
 Support &amp; Compliance Oversight: Identify support needs from sub-regions and drive compliance for successful project and KPI achievement.
 </li>
 <li>
 Engineering Project Evaluation: Assess ongoing and planned engineering projects across regions to ensure quality, consistency, and alignment with both regional and commercial standards.
 </li>
 <li>
 Data &amp; Reporting Management: Maintain and manage project dashboards and databases; monitor progress and highlight risks, delays, and opportunities for improvement.
 </li>
 <li>
 Risk &amp; Issue Management: Assist in identifying and resolving project risks and challenges through mitigation strategies and contingency planning in collaboration with the line manager.
 </li>
 <li>
 Communication Enhancement: Strengthen inter- and intra-departmental coordination and communication, including across sub-regions and vendors, to ensure seamless project execution and closure.
 </li>
 <li>
 Quality Assurance: Conduct quality audits and ensure the delivery of equipment and services meets defined quality benchmarks and project requirements.
 </li>
 <li>
 Financial Oversight: Support in overall OPEX/CAPEX tracking and cost control to ensure projects stay within budget and deliver optimal value.
 </li>
 </ul>
 
 
 
 
 Job Specific Skills*
 
 <ul>
 <li>
 Technical understanding of Access Network Operations.
 </li>
 <li>
 Understanding of Telco &amp; Non-Telco Operations.
 </li>
 <li>
 Knowledge of Key Project Management area.
 </li>
 <li>
 Excellent expertise of MS Excel, MS Project, Power point, MS Word.
 </li>
 <li>
 Command on data bases and data base management.
 </li>
 <li>
 Strong quantitative skills.
 </li>
 </ul>
 
 
 
 
 Job Generic Skills*
 
 <ul>
 <li>
 Communication Skills
 </li>
 <li>
 Presentation &amp; Negotiation Skills
 </li>
 <li>
 Problem Solving &amp; Analytical Skills
 </li>
 <li>
 Project Planning Skills
 </li>
 </ul>
 
 
 
 
 Other Skills
 
 
 
 
 
 Education*
 
 <ul>
 <li>
 Minimum Bachelor of Science/Engineering (Electronics/Electrical/Telecom/Computer Science) from a reputable Engineering institute is required
 </li>
 </ul>
 
 
 
 
 Special Requirement
 
 
 
 
 
 Work Experience (Years)*
 
 
 At least 5 Years Experience in required in relevant field with minimum of 2 years in Field Operations.
 
</div>

Executive PMO North (Field Operations)

<div>
 
 Job Purpose
 
 
 
 Operations &amp; Maintenance Management
 
 : Lead and manage operations and maintenance of Data Centers within the North region, ensuring strict compliance with SLAs for network availability. Oversee critical power, cooling, and environmental infrastructure, including generators, cooling systems, fire protection systems, grounding and earthing, transformers, rectifiers, UPS, LT panels, and switchgear (ATS, MTS, AMF, PFI, etc.).
 
 
 
 Technical Support &amp; Project Execution
 
 : Provide expert technical support for the planning, design, and deployment of new Data Center installations and infrastructure projects, ensuring timely execution, reliability, and adherence to industry standards.
 
 
 
 
 Job Responsibilities
 
 <ul>
 <li>
 Ensure uninterrupted operations of Core Location facilities and equipment, meeting defined SLAs for availability and reliability.
 </li>
 <li>
 Lead 24/7 on-site support teams for work order execution, system monitoring, and incident handling.
 </li>
 <li>
 Develop, schedule, and oversee preventive and corrective maintenance activities to ensure smooth and continuous network operations.
 </li>
 <li>
 Manage vendors and external maintenance contracts (SLM), ensuring full compliance with agreed KPIs and SLAs.
 </li>
 <li>
 Monitor performance and reliability of critical assets to minimize downtime, proactively identify risks, and recommend improvements for cost optimization.
 </li>
 <li>
 Maintain inventory of critical spare parts, ensuring readiness for emergencies.
 </li>
 <li>
 Generate daily, weekly, and monthly reports covering energy usage, refueling, maintenance activities (PM/CM), repairs, and vendor performance.
 </li>
 <li>
 Conduct regular audits of power, cooling, and environmental systems, engaging vendors for rectification and reporting abnormalities to management.
 </li>
 <li>
 Manage genset refueling operations, diesel consumption analysis, and implement cost/leakage control measures.
 </li>
 <li>
 Support energy efficiency initiatives and apply conservation techniques to reduce operational costs.
 </li>
 <li>
 Coordinate site commissioning, handover activities, and network equipment deployment.
 </li>
 <li>
 Support vendor evaluation, selection, and performance monitoring through SLA reviews and compliance checks.
 </li>
 <li>
 Ensure security management across all regional Core Locations through strict entry procedures, gate pass controls, incident reporting, and coordination with law enforcement when required.
 </li>
 <li>
 Manage asset tracking, warranty claims, repair/return processes, and identification of End-of-Life (EOL) or End-of-Support (EOS) equipment.
 </li>
 <li>
 Oversee housekeeping, site safety, and renovation requirements at Core Locations.
 </li>
 <li>
 Track and manage diesel generator (DG) overhauling schedules, acceptance testing, and EOL assessments.
 </li>
 </ul>
 
 
 
 Job Specific Skills
 
 <ul>
 <li>
 Expertise in Data Center &ndash; Core Locations Facilities Operations
 </li>
 <li>
 Expert in Power and Cooling Infrastructure operation and maintenance
 </li>
 <li>
 Ability to initiate, plan &amp; monitor data center power and environment equipment swap projects
 </li>
 <li>
 Coordination with OAS, NP Infrastructure, regional teams/vendors and equipment supplier vendors to install a new racks/equipment
 </li>
 <li>
 Diversified experience with Vendor and Operator Strong leadership qualities with excellent communication &amp; analytical skills
 </li>
 </ul>
 
 
 
 Job Generic Skills
 
 <ul>
 <li>
 In-depth knowledge and understanding of Data Centers power and cooling infrastruture.
 </li>
 </ul>
 
 Other Skills
 
 
 
 
 Education*
 
 
 Bachelors in Engineering (Electrical/Power/Electronics)
 
 
 Data Centers Certifications (CDCP, CDFOM, CDCS, NEBOSH) will be add on
 
 
 
 
 Special Requirement
 
 
 
 
 Work Experience (Years)*
 
 
 At least 7-8 Years of experience in Data Centre Facilities Operations and Planning, Power Operations.
 
</div>

AM Facility Management (Data Center Operations)

<div>
 
 Job Purpose:
 
 <ul>
 <li>
 Own the regional
 
 presales, in-sales and project delivery for enterprise and government opportunities related to DICT, Solutions &amp; Cloud. Co Own Regional Revenue &amp; Solutions targets
 
 . Turn customer needs into clear solution outlines and compliant proposals, then drive a clean handover and on-schedule delivery with NOMC/Engineering/Cloud Business Center&mdash;ensuring customer acceptance and billing start on time. Build a reusable solutions library and continuously improve win rate, cycle time, and delivery quality
 </li>
 </ul>
 
 Job Responsibilities:
 
 
 
 Opportunity Qualification &amp; Pursuit Setup:
 
 
 <ul>
 <li>
 Partner with Regional Sales &amp; Services to qualify opportunities, set pursuit plans and bid timelines, and align to the industry play for each account
 </li>
 <li>
 Lead customer discovery and produce the solution outline; coordinate detailed architecture, BoQ/BoM, and SoW with HQ DC &ndash; Solutions Pre Sales &amp; Project Management and Solution Architecture &amp; Design (and Cloud where applicable)
 </li>
 </ul>
 
 
 Presales Execution &amp; Bid Management:
 
 
 <ul>
 <li>
 Own presales activities: demos, PoCs, site surveys, partner quotations, and clear documentation of assumptions/risks.
 </li>
 <li>
 Build technical write-ups and pricing inputs; submit accurate, on-time proposals that meet approval rules and margin guardrails
 </li>
 <li>
 Coordinate internal approvals with Products, Finance, Legal, and Credit/Contracts to ensure proposals are compliant and executable
 </li>
 </ul>
 
 
 Contract Coordination &amp; Clean Handover:
 
 
 <ul>
 <li>
 Drive contract coordination so executed terms match the agreed scope, SLAs, acceptance criteria, milestones, and billing triggers
 </li>
 <li>
 Prepare the handover pack (design pack, acceptance criteria, project plan, risk log, partner roles) for NOMC/Engineering and confirm readiness
 </li>
 </ul>
 
 
 In-Sale Project Coordination &amp; Delivery Support:
 
 
 <ul>
 <li>
 After contract, lead project kick-off; track milestones, issues, and changes; keep the customer and Account Manager aligned
 </li>
 <li>
 Work with NOMC/Engineering/IT to ensure quality delivery to the agreed plan; escalate blockers early with crisp status and recovery actions
 </li>
 <li>
 Secure customer acceptance and documentation for billing start evidence; close out lessons learned
 </li>
 </ul>
 
 
 Knowledge &amp; Continuous Improvement:
 
 
 <ul>
 <li>
 Maintain a regional solutions library (reference designs, templates, checklists) and ensure teams use approved standards.
 </li>
 <li>
 Capture win/loss and price-to-win insights; feed improvements to HQ DC and Product Owners
 </li>
 <li>
 Coach presales and PM teams on proposal quality, scope control, and stakeholder management
 </li>
 </ul>
 
 
 Eligibility Criteria (Education, Knowledge, Experience and Skills):
 
 
 
 Education:
 
 <ul>
 <li>
 In principle have a minimum of Bachelors Degree or above
 </li>
 </ul>
 
 Work Experience:
 
 <ul>
 <li>
 Minimum Experience: 4 yrs. or Above
 </li>
 </ul>
</div>

Regional Head Solutions & Delivery Center - North

Join Zong CMPak Ltd and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.