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Sally Beauty

10819 Inside Sales

Overview

Job Title: Beauty Advisor

FLSA: Non-exempt

Grade:

Code: Inside Sales Representative USA - 0130

Company: SBH

Department: Store Operations

Positions Reporting to this job:

Reports to (Title): Store Manager

Essential Function

Provides an optimal customer experience utilizing our selling behaviors. Ensures all transactions are complete and accurate and the store is maintained to meet brand standards

Primary Duties

40%

Brand: Bring customer experience to life by providing an optimal customer experience utilizing our selling behaviors and Company sales directives. Ensures all customer transactions are complete and accurate. Supports brand standards compliance in maintaining a good store appearance to provide a positive shopping experience for our customers. Aids in resolving customer service issues timely and skillfully.

25%

People: Always works well with others to get the job done in support of the customer and meeting the needs of the store which includes good attendance. Collaborates with a wide number of customers and co-workers on a regular basis. Assist Store Manager with onboarding and training needs of new associates. Is an advocate for diversity, inclusion and belonging.

25%

Operations: Record all sales in the POS and handle all monetary transactions such as sales, returns and exchanges accurately and efficiently. Completes daily paperwork and reporting, makes bank deposits when needed. Price merchandise, process back stock, assist with shipment processing and housekeeping duties such as cleaning. Supports with POGs as needed. May open and close the store.

10%

Safety/Loss Prevention: Compliance with and knowledge of all safety and Loss Prevention policies. Compliance with all inventory control procedures & HAZMAT.

Knowledge, Skills/Abilities and Requirements

High School Diploma or equivalent
Must 18 years of age or older
1+ years retail sales / customer service experience preferred
Able to communicate with customers, co-workers and management in a clear and consise manner.
Ability to execute knowledge from product knowledge training to support with customer service
Can read and explain product labels
Can follow direction and perform other duties as assigned by Manager

Competencies Definition

Passionate Learner

Desire to grow and learn.

Flexible & Agile Adapter

Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations.

Talent Builder

Actively learns. Normally, asks questions to gain further information and understanding. Open to feedback.

Effective Communicator

Typically articulates well when sharing information with others and shares information in a timely manner. Asks questions and listens.

Team Builder

Works well with others to get the job done / support the customer. Understands and practices of inclusion.

Customer Focused Partner

Works to meet the needs of external and internal customers.

Results Driver

Holds self to a good work standard. Manages own time, focuses on the right priority and achieves what needs to be done.

Strategic Thinker

Proactively contributes to activity to support strategic plans.

Big Picture Thinker

Understand how the store operates

Problem Solver & Decision Maker

Uses the right information to make good decisions. Has good judgement to make prompt but balanced decisions to inform others and/or the customer.

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

X Task Level High Departmental/Division Level High

Project Level High Consultative Level High

The amount of discretion or freedom this position has

X Strict Adherence to Guidelines

Interprets and Adapts Guidelines
Develops and Implements Guidelines

Working Conditions / Physical Requirements

The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic

signals, etc. The work area is adequately lighted, heated, and ventilated.

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