24/7 Contact Centre Team Lead - Customer Support

A leading financial institution based in Abu Dhabi is seeking a Customer Service Manager to lead a team of CSR's providing customer support 24/7. The role requires a bachelor's degree and at least three years of relevant experience in customer service or contact centers. You will be responsible for training staff, monitoring performance metrics, and ensuring service level agreements are met. Strong communication skills in both English and Arabic are essential. This role offers opportunities for personal development and career growth.