Customer Service Specialist

Job Overview :

We are seeking a dedicated and professional Customer Service Specialist to join our team. The ideal candidate will be responsible for maintaining strong relationships with customers, ensuring a smooth customer journey, and handling all communication and support-related tasks with efficiency and professionalism.

Key Responsibilities :

• Conduct daily confirmation calls for new orders to ensure accuracy and completeness.
• Perform follow-up calls with customers after delivery to ensure satisfaction and collect feedback.
• Handle VIP customers with priority, professionalism, and personalized service.
• Receive and manage customer complaints and inquiries across all communication channels.
• Resolve customer issues promptly and coordinate with internal teams when required.
• Track and update the status of customer cases until full resolution is achieved.
• Prepare daily and weekly reports on customer feedback, complaints, and recurring issues.
• Maintain accurate records of customer interactions, cases, and resolutions.
• Provide insights and suggestions to improve customer experience and retention.
• Collaborate with sales, operations, and logistics teams to ensure smooth order fulfillment.
• Ensure a high level of customer satisfaction through clear communication and proactive support.

Requirements :

• Previous experience in customer service or call center roles is preferred.
• Strong communication and problem-solving skills.
• Ability to handle difficult situations and customers professionally.
• Excellent organizational skills and attention to detail.
• Ability to prepare structured reports and maintain accurate records.
• Comfortable using CRM systems, spreadsheets, and communication tools.
• Professional tone, positive attitude, and customer-focused mindset.
• Ability to work under pressure and manage multiple cases simultaneously