911 EMERGENCY DISPATCH OPERATOR for Jackson County Michigan

JOB
Successful candidate must be willing to work any shift, weekends and holidays (additional 50 cents/hour for 7 pm to 7 am shift). All candidates considered for this position will be expected to complete the screening process which includes: written examination, oral board evaluation, and intensive background investigation. This position reports to the Emergency Dispatch 911 Director. Easily apply by entering your personal contact information and uploading your cover letter and resume.This is a non-exempt, position with the Police Officers Association of Michigan (POAM-911). An additional shift premium of 50 cents per hour straight time; 75 cents per hour overtime when working the 7 pm to 7 am shift (shift premium is not included in the hourly rate listed).KEY RESPONSIBILITIES: Receives calls and dispatches all law enforcement officers, fire departments and emergency medical services in the County. Maintains radio communications with patrol units and searches and provides necessary information to officers. Operates the LEIN computer terminal. Essential functions include but are not limited to: - Operates a Computer Aided Dispatch system and various other related telecommunications equipment. Enters information to computer regarding calls and ensures the correct crossroads and township are entered.- Determines which emergency unit is closest and operates radio equipment to dispatch appropriate unit[s] by priority and availability. Provides emergency unit with pertinent information for each incident.- Keeps callers on phone as appropriate to provide status information on incident, provide instructions on medical situation prior to the arrival of emergency medical personnel, deal with threatened suicide, or otherwise assist in an emergency situation.- Maintains knowledge of the location of city and county roads, streets and limits, hospitals, schools, major public and private buildings, housing areas, road and street construction, detours and other information that may impact emergency vehicle routing.- Logs the movement of all officers and maintains continual awareness of their location and status. Maintains logs of all calls and assigns complaint numbers to every call.- Assists departmental and other law enforcement personnel by making telephone calls to obtain information and call utility companies, wreckers, and others.- Operates a LEIN computer terminal to obtain information on subjects, vehicles, guns and other articles and relays to officers in the field. Confirms validity of warrants or verification of stolen items for officers in field.- Enters information on personal protection orders, missing persons, stolen items and other incidents to LEIN system. Cancels information upon recovery or court order.- Answers non-emergency telephone lines and responds to inquiries, directs calls, and takes messages.- Monitors civil defense equipment and notifies authorities of special statements and/or warnings.- Enters information on accidents and tickets to CAD system for statistical purposes.