Academy IT Support Specialist

Academy IT Support Specialist (Full-Time)
Real Life Christian Academy | Clermont, FL
Reports to: Head of IT

About Real Life Christian Academy

Real Life Christian Academy (RLCA) is a Christ-centered PreK–12 school committed to equipping the next generation to thrive in both faith and purpose. As a ministry of Real Life Christian Church, our mission is to educate, equip, and empower students to become spiritually grounded, academically prepared, and morally responsible leaders. RLCA offers a supportive, discipleship-driven environment where faculty and staff partner together to make a lasting impact for God’s kingdom.

Position Summary

The Academy IT Support Specialist is responsible for managing the Academy help desk and providing Tier 1–2 technical support to staff and students. This role ensures day-to-day technology operations run smoothly across the Academy while allowing infrastructure-focused roles to remain focused on systems, security, and network operations.

Key Responsibilities

• Manage and maintain the help desk ticket queue
• Prioritize and resolve Tier 1–2 support requests
• Document issues, resolutions, and recurring trends
• Escalate issues to the Systems Administrator when appropriate
• Troubleshoot laptops, desktops, iPads, and Chromebooks
• Perform device imaging, setup, and deployment
• Manage 1:1 student device lifecycle (distribution, collection, tracking)
• Support user login, account access, and application issues
• Troubleshoot classroom AV systems, displays, and presentation tools
• Assist teachers with classroom technology and instructional tools
• Support connectivity between devices and classroom systems
• Troubleshoot computers, user software, printers, and peripheral devices
• Resolve basic network and connectivity issues
• Support day-to-day technology needs across campus

Requirements

• A personal and growing relationship with Jesus Christ
• Alignment with the mission and core values of Real Life Christian Academy
• CompTIA A+ certification (required or in progress)
• 2+ years of hands-on IT support experience (preferred)

Skills & Qualifications

• Strong troubleshooting skills across Windows, ChromeOS, and iOS devices
• Experience with device deployment, imaging, and management tools (MDM, Google Admin, or similar)
• Familiarity with Microsoft 365 and/or Google Workspace
• Experience supporting printers, AV systems, and peripherals
• Ability to resolve Tier 1–2 issues independently with strong ticket management and documentation practices
• Ability to prioritize based on urgency and impact using a help desk/ticketing system
• Strong interpersonal and communication skills with the ability to explain technical issues in simple terms
• Patient and professional when supporting staff and students with a service-oriented mindset
• Strong time management, multitasking ability, and detail-oriented with consistent follow-through
• Ability to work independently and escalate when needed

Background Screening Requirement

All candidates considered for employment with Real Life Christian Academy are required to complete a fingerprint-based background screening in accordance with Florida Department of Education requirements. This process is managed through the Florida Department of Law Enforcement (FDLE) Clearinghouse.
Additional information about the Clearinghouse and fingerprinting requirements can be found here: https://info.flclearinghouse.com/.

Join Our Team

At Real Life Christian Academy, we believe education extends beyond the classroom. If you are passionate about technology and feel called to serve in a Christ-centered school community, we invite you to apply.