Access Specialist - Pomona Adult DMH

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union eligible position.

JOB SUMMARY
HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

Prototypes’ Outpatient Behavioral Health Centers provide comprehensive mental health services for men, women and children. Services range from prevention and early intervention to intensive services for those with more serious or chronic conditions. Staff provide services at Prototypes and in the community. These can include individual, group and family therapy, psychiatric treatment, medication management and medication-assisted therapies, case management, and referrals and coordination with primary care clinics.

The Access Specialist is a registered substance use disorder professional in California. Their role involves facilitating referrals and access to treatment for the community. They provide screening, referrals, and follow-up services to enhance clients’ self-efficacy, self-advocacy, basic life skills, coping strategies, and self-management of biopsychosocial needs. Additionally, they coordinate and track service delivery status in the EHR system. The Access Specialist collaborates with the multidisciplinary team to ensure efficient and timely access to services across sites, following HealthRIGHT 360’s philosophy, goals, policies, mission, and vision. Services are primarily provided via telephone but may also include outpatient office or residential.

KEY RESPONSIBILITIES
Direct Service

• Respond to all phone, web, and walk in inquiries about all programs offered across campus, as well as programs offered at other locations.
• Collaborate with community agencies to ensure access to treatment.
• Complete brief screenings to ensure candidate is referred to appropriate care.
• Verify insurance and other eligibility for all prospective clients.
• Track and document pre-admissions paperwork, provide information for intake appointments, create client profiles, and input information into EHR.
• Manage waitlists across multiple programs.
• Maintain program trackers by inputting all internal and external referrals, verifying, and tracking eligibility, and scheduling appointments.
• Conduct follow-up calls to former clients to assess ongoing need and ensure contract compliance.
• Complete and monitor daily calls and access logs per funder requirements.
• Provide live coverage of phone lines during business hours to provide appointments and referrals.
• Maintain frequent communication with the treatment team and engage in regular consultations.

Administration and Other Duties

• Write and complete all progress notes within 72 hours of service delivery.
• Ensure that all documentation is in compliance with program requirements and with regulatory standards and agency policies.
• Attend meetings and development opportunities for staff.
• Participate in training opportunities and complete assigned training in a timely manner.
• Read and respond to emails in a timely manner.
• Arrange work schedule according to the program needs, which may include working on the evenings and/or weekends.

And perform other duties as assigned.

QUALIFICATIONS
Education, Certification, or Licensure

• High school diploma or equivalent required. Higher education preferred.
• Valid registration as a counselor with a California certifying agency such as CAADE, CADTP, CCAPP and have completed at least 90 class hours toward certification.
• Current First Aid and CPR certification or ability to obtain within 30 days of hire.

Experience

• Experience working with clients experiencing acute withdrawal from substances.
• Two years’ experience in the human services field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery preferred.
• Two years’ experience with Los Angeles County Department of Mental Health policy and procedures preferred.
• We will consider for employment qualified applicants with arrest and conviction records.
• Must complete a background check and livescan.