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Account Coordinator
Overview:
At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Account Coordinator who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.
About Alera Group
Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in Employee Benefits, Property & Casualty Insurance, and Financal Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service
This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.
Qualifications:
Required
Additional Information:
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
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Account Coordinator – Employee Benefits
Hybrid: Grand Rapids, MI
At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We’re seeking a Account Coordinator who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.
About Alera Group
Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in Employee Benefits, Property & Casualty Insurance, and Financal Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service
This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.
Why Alera Group
- Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
- Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
- Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
What You’ll Do / Your Impact
Client Partnership & Service Excellence
- Support the Client Services Team with renewals, proposals, stewardship activities, claims resolution, marketing efforts, and time‑sensitive client service requests
- Prepare client‑facing materials including service agendas, pre‑renewal and renewal templates, open enrollment materials, and supporting documentation
- Participate in client meetings as needed to build rapport and provide responsive customer service support
Operational & Compliance Excellence
- Adhere to agency best practices related to workflow management, data integrity, and documentation accuracy
- Research policy language, coverage options, member management issues, and carrier discrepancies to support informed client communications
- Complete and maintain accurate carrier paperwork and client records; master internal systems including Employee Navigator, BenefitPoint, and Zywave
Growth & Retention
- Build strong partnerships with Client Services and Business Services teams to deliver seamless service and support client retention
- Assist with stewardship tracking and ongoing client management activities to support long‑term relationships
- Support Alera Group culture by leading through collaboration, trust, open communication, and teamwork while contributing to additional projects as needed
What You Bring
Required
- Minimum of 2 years of customer service or professional work experience
- Minimum of 1 year of healthcare experience within a carrier, HR, or medical, dental, or vision environment
- Ability to read, analyze, and interpret insurance quotes
- Strong verbal and written communication skills with the ability to collaborate with diverse individuals
- Self‑motivated, detail‑oriented, and highly organized with strong time management skills
Preferred
- Holds or is willing to obtain a Life, Health, and Accident License
Core Competencies
- Competitive base salary
- Location: Grand Rapids, MI
- Flexible work arrangements
Salary range is $55,000–$65,000 per year.
Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
This role is Hybrid.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
#LI-KL1
#LI-Hybrid
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