Account Director

We’re looking for team members who have experience articulating client requests and ensuring the team provide high quality outputs leading to account stability and growth. If this sounds like you, read on!

FULL TIME

US

ABOUT LUCID GROUP

We are a global healthcare communications agency with deep therapeutic expertise that traverses the asset lifecycle, delivering transformative outcomes for healthcare brands for over 20 years.

Our more than 500 highly trained professionals work with speed and agility to craft and execute breakthrough strategies that maximise performance and unlock a brand's full potential.

This position is aligned to one of our four divisions:

• US MedComms works with both US and Global brand teams to create powerful medical communications solutions for early lifecycle assets.

Our other divisions include:

• Lucid Consulting brings depth of expertise in the research, development and commercialisation of solutions across therapeutic areas and modalities by streamlining product development, building operational capabilities, innovating, and supporting execution to create value for patients, clients and shareholders.
• Lucid Global works with global brand teams at big and mid-tier pharmaceuticals and biotech clients to deliver powerful medical communications solutions for early lifecycle assets.
• US Marketing works with clients across the Rx, Medical Device, OTC and Consumer Device categories to deliver compelling communications and promotional solutions to Healthcare Professionals for in-market assets.

ABOUT THE ROLE

An Account Director is a senior member of the Client Services Management team responsible for the direction and execution of the client plan in key account(s). They understand their client and are able to articulate the client's request and ensure the team provide high quality outputs leading to account stability and growth. They are responsible for the financial management of the account(s) and delivering against revenue targets.

The Client Services team partner with our Medical team and are responsible for the delivery of projects for our clients. The Account Management team work with available in-house expertise such as our creative team but also with third-party suppliers, and provide appropriate direction, ensuring projects exceed client expectations and are delivered to budget.

An Account Director at Lucid is responsible for:

• Providing insights to inform and contribute to the development of the client strategic plan as well as leading understanding throughout their team
• Building effective internal partnerships with other capabilities to successfully deliver the account plan (medical, project management, creative, strategy, etc)
• Execution of the client account plan
• Scoping of medical communications projects and SOW creation
• Account team management and performance
• Financial management and forecast accuracy at account(s) level
• Building and maintaining positive and enduring client relationships across multiple levels
• Being a client business partner and maintaining a comprehensive understanding of client business
• Account performance, recovery and delivering against revenue targets
• Representing the client internally
• Developing strong working relationships with our clients, being an established point of contact and being recognised as a strategic partner
• Managing and helping deliver multiple projects, leading teams where appropriate, including after project review meetings highlighting excellence and areas of improvement
• Mentoring team members to enable personal development
• Empowering the team, ensuring things are done well and consistently
• Highlighting key issues and resolving them quickly
• Building broad networks, developing pitches and contributing to incremental business
• Building innovative programs and content
• Establishing optimal works of working
• Setting standards for the team
• Ensuring that we exceed all clients’ expectations

They are ambassadors for Lucid Group, helping build the profile and client base
of the Company.

WHAT WE’RE LOOKING FOR

Essential skills:

• 6+ years experience working in medical communications in an account role
• Experienced scoping a variety of medical communications projects
• Experienced in coaching, mentoring or managing others
• Experience working in a fast-paced environment
• Experience in building strong client partnerships
• Experience problem solving and providing solutions

Desirable skills:

• Additional experience working in healthcare advertising
• Experience in creating innovative strategic programs for clients
• Demonstrable experience delivering excellent projects for clients, on time and on budget
• Experience in delivering presentations and leading client pitches

WHAT DOES IT MEAN FOR US TO BE LUCID?

At Lucid Group, we transform lives. Always. We believe in providing a culture of authenticity where we can all be ourselves, make real connections, and enjoy the work that we do. Together.

We empower our people to embark on a journey of growth and advancement by offering meaningful learning and development opportunities.

Central to our ethos is our commitment to cultivating an environment that embraces and respects people of all backgrounds and identities, underpinned by a culture of conscious inclusion and support.

The Lucid values are not just mere words; they are the culmination of our collective efforts. Co-created by our people for our people, these values serve as our guiding principles, ensuring that every decision we make positively impacts the lives of the clients, patients, healthcare professionals, and colleagues we serve.

• Compassionately Human: We think about the human impact of our actions
• Accountable Allies: We are the go-to strategic partners for our clients
• Invent with Intent: We create meaningful solutions to solve real problems
• Courageously Curious: We challenge ourselves to think disruptively

Equal Opportunity Employer: We are an Equal Opportunity Employer and welcome applications from all backgrounds, regardless of race, color, sex, age, pregnancy, marital status, religion, sexual orientation, gender identity, and/or expression or disability.

We are dedicated to offering an inclusive and accommodating recruitment process. If you require any accommodations during the interview, please do not hesitate to contact us.