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Account Director

Description

The Account Director is responsible for managing the day-to-day business across client projects. This includes acting as the client’s trusted partner and point of contact for all new project briefs. In addition, the Account Director also converts briefs from Proposal to WIP while managing a project team, with the support of Imagination’s creative and production leads.

Key Responsibilities

Client:

Ability to build and grow strong client relationships, as well as displaying an understanding of the client business that allows us to help influencing their thinking
Provide highly responsive client service ensuring very high levels of client satisfaction
Manages reverse brief process with clients
Propose new initiatives that help sustain and develop the account
Effectively manage client communication, status updates and briefings to ensure the client is aware of delivery schedule
Constantly looks for opportunities to grow their clients business
Build relationships with your clients key external agencies
Manages client project debrief process
Oversee a team of account managers and coordinators, providing them guidance and checking quality of work

Creative / Project:

Play internal client at all stages of the project. You will come to be respected for your understanding of the client, their brand and their business priorities
Design, understand and manage the scope and its deliverables lists
Work closely with creative teams, production team and third party suppliers in developing briefs, timelines and running day-to-day the projects
Design and collaborate on a workback schedule with all departments. Ensure deadlines are communicated internally and externally and delivered accurately
Ensure internal departments have necessary information to execute on the deliverables list and communicate with clients on those needs
Ownership of agenda, meetings & client calls
Work with Resource Management to manage client workload (current and forecast)
Works closely with the specialized Production Leads in the delivery of projects
Oversee budgets, change orders, and fee structure
Understand burn reports
Manages internal project debriefs
Manages the case study production process to ensure your clients projects are added to our case study library

Financial / Commercial:

Oversees the project budget creation process and schedules. Reviews and approves the project budgets and schedules to ensure they are in line with the overall project delivery timelines
Accountable for all project revenue. Meet/exceed all defined project revenue targets defined by the client. Monitored and reported monthly
Work closely with your Client Service, Director in the growth and development of your clients
Ensures Team process compliance (creative, financial & system)
Accountable for timely reconciliation and client communication

Skills, Knowledge and Expertise

10 + years experience working in an agency environment
Has sound experience across multiple channels specifically events, experiential activations, exhibition design, digital, social media, screen content production and marcomms programs
The ability to work on and manage multiple projects concurrently
Excellent presentation, communication and client liaison skills
Excellent verbal and written communication skills to effectively communicate with clients, cross-functional teams, and internal stakeholders
Team player, must be flexible, inclusive, positive and helpful
Excellent attention to detail
Leads by behavior and attitude, not through position or tenure
Thinks strategically – knowledge of Imagination and Client practices
Inspires creativity and innovation – imagines creative solutions
Drives results – achieves high levels of customer satisfaction
Strong team player, able to collaborate effectively with cross-functional teams and internal stakeholders to achieve client objectives
A strong leader, able to motivate and inspire their team and cross-functional teams to achieve client objectives
Exceptional problem-solving skills to identify potential issues and develop creative solutions to resolve them
Strong relationship-building skills to build and maintain positive relationships with clients, cross-functional teams, and internal stakeholders
Ability to manage multiple projects simultaneously, prioritizing tasks and resources to ensure that all projects are completed on time and within budget
Flexibility and adaptability, able to adjust to changing client needs and market conditions
Strong organizational skills, able to manage project timelines, budgets, and resources effectively
Ability to work weekends and holidays on occasion as required by client workload
Must be able to travel internationally for up to two weeks at a time.

Benefits

What we can offer you:

Work with a state-of-the-art product and deliver it to exciting and innovative brands
Learning and development opportunities that contribute to professional growth
A fun, engaging work culture
Be part of a mission-driven team that values agility, integrity, and excellence
Opportunity to contribute to large-scale, high-impact projects from day one

Benefits and perks offered:

- Comprehensive paid time off benefits
- Hybrid work model, where our team comes into the office a minimum of 3 days per week
- Generous parental leave
- Up to 4% safe harbor company 401k match
- Comprehensive, low-cost health benefits

About Imagination

‎Imagination:
Imagination is The Original Experience Design Agency. Founded over 50 years ago, we apply the power of our collective imagination to creative, commercial, and cultural challenges, creating experiences that move people. We specialise in Consulting, Destinations, Content and Live Events.

We have 13 global studios worldwide, united by a deep understanding of what moves people on a human level, and a determinedly independent spirit. Imagination was officially certified as a Newsweek Most Loved Workplace® 2023.

Our clients include Major League Baseball, Visa, Amazon, Ford, LVMH, Harley-Davidson, and Google.

For more information, please visit imagination.com or follow @imaginationglbl on social.

Our Beliefs and Behaviours:
We have identified four foundational beliefs that underpin Imagination. More powerful than generic corporate values, they motivate us to act, to foster the behaviours that lead to success:

We believe curiosity is the root of original insights and ideas... so we look at the world with fresh eyes, we experiment, invent and up-end conventions.

We believe rigour results in better choices... so we ask precise, provocative questions.

We believe bravery tames the unknown... so we demand ambition, confident that together we can meet ‘never been done before challenges’.

We believe respect builds stronger teams and continued success... so we recognise the uniqueness and unique potential in each individual, we are accountable to each other, we play as a team.

Global Inclusivity Statement:

At Imagination we value diversity, equity and inclusion as principles that make us stronger, more innovative and more creative as an organisation.

As a team and a business we know that creativity thrives in teams and organisations that comprise diverse groups of people, embracing diverse perspectives, where people feel able to share their whole selves.

That’s why we are committed to fostering an environment where every individual, regardless of race, religion, gender identity, age, sexual orientation, disability, veteran status, neurodiversity, socio-economic background, or indigenous identity, feels valued, respected, and empowered to succeed.

Our Beliefs and Behaviours

By living our core behaviours, being curious, rigorous, brave and respectful, we remain dedicated to building a workplace and a world where everyone is seen, heard, and has the opportunity to thrive.

Curiosity sparks innovation - We seek out diverse perspectives, challenge assumptions, and embrace new ways of thinking.

Rigour ensures impact - We approach our work with discipline and dedication, ensuring that these beliefs are not just words, but lived experiences.

Bravery stands up for what’s right - We confront biases and advocate for progress.

Respect is fundamental - We foster and encourage open dialogue and challenge ideas constructively.

Our Commitment

We expect our team to actively foster a safe, empowering, and inclusive culture. Our commitment extends beyond our workforce to our partners and suppliers, who we hold to the same standards of inclusivity and non-discrimination.

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