Account Executive - Client Servicing

Please note: This is NOT a Finance or Accounting role. This is a Client Servicing position in a Creative Advertising Agency.

We’re Hiring: Account Executive – Client Servicing
Client Servicing Role (Not Finance)

We are hiring on behalf of our client — a dynamic and fast-paced creative advertising agency based in Dubai for Account Executive – Client Servicing to manage government accounts, oversee integrated campaigns, and drive strong client relationships.

In this role, you’ll act as the day-to-day contact for clients, coordinate across internal teams, and ensure that campaigns (digital, social media, influencer, and AV) are delivered to the highest standard, on time, and within budget.

Key Responsibilities

• Act as day-to-day contact for government clients, alongside the Account Manager.
• Understand client objectives and convert them into actionable briefs for creative, media, and digital teams.
• Plan, execute, monitor, and report on integrated campaigns, with a strong focus on digital, social media, and influencer marketing.
• Develop social media content briefs, coordinate with influencers/creators, and manage partnerships (negotiation, contracts, deliverables).
• Track KPIs (reach, engagement, conversions, ROI) and prepare performance reports with insights and recommendations.
• Ensure all deliverables comply with government protocols, regulations, and brand guidelines.
• Coordinate internal workflow: budgets, timelines, resources, and project status updates.
• Support proposals and pitches with creative campaign ideas to grow accounts.
• Stay updated on UAE digital and influencer marketing trends; suggest innovative tools and platforms.
• Work with the AV team to coordinate and execute social media video shoots, including event coverage and content production.

Required Qualifications & Experience

• Minimum 2 years’ agency experience working on government/public sector accounts in the UAE.
• Proven track record in managing social media campaigns (end-to-end).
• Hands-on experience in influencer/creator marketing (outreach, coordination, performance analysis).
• Strong knowledge of digital and social platforms, metrics, and analytics (Meta Business Suite, Emplifi, etc.).
• Excellent written and verbal communication skills in both Arabic and English.
• Strong client-facing and stakeholder management skills.
• Highly organised, deadline-driven, and detail-oriented.
• Adaptable problem-solver with the ability to suggest practical solutions.

Desirable Skills

• Understanding of UAE government protocols and approval processes.
• Knowledge of visual or graphic content creation.
• Strong negotiation skills with influencers, vendors, and media partners.
• Proactive and collaborative mindset.

Education & Certifications

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• Digital marketing/social media certifications are a plus.

Performance Metrics

• Government client satisfaction and retention.
• On-time, on-budget campaign delivery.
• Social and influencer campaign performance (reach, engagement, conversions).
• Growth of existing accounts (upsells/expansion).
• Smooth internal coordination with minimal rework.

How to Apply
Send your CV and to hr@icon-ad.com with the subject line:
“Account Executive – Client Servicing”.

Job Type: Full-time

Application Question(s):

• Have you worked with government or public sector clients in the UAE before?
• Are you currently based in the UAE and available to work on-site in Dubai?
• What is your expected monthly salary (AED)?
• What is your earliest available joining date?

Language:

• Arabic (Required)