Participate in industry events and networking opportunities to enhance market presence. Proactively service and support contractors/suppliers and client customers
Conduct advanced training on products via phone, web based and face-to-face meetings
Participate in prospecting efforts including calls, emails and new business meetings
Prepare, present and be able to recap calls with client customers
Field incoming calls and emails, liaison with Contractor Development and troubleshoot problems directly involving client contacts
Support team members on researching and analyzing key data related to growing the health of client accounts
Proactively analyze processes and bring forth ideas for continuous improvement
Research and be able to explain the use of various tools to expand and engage the account
Work with team members to implement new tools and functionality on accounts to expand the use of the platform