Account Management Team Lead

📍 Location: The Greek Campus - Downtown - Cairo - Egypt | 🕒 Type: Full-time

💼 Department: Account Management | 💻 Work Setup: Onsite

About ZIWO

ZIWO is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.

As a fast-growing B2B SaaS startup, we’re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.

About The Role

We are looking for a driven and strategic Account Management Team Lead to oversee ZIWO’s customer portfolio in Egypt and other regions. In this role, you will manage a team of Junior Account Managers, drive revenue growth through retention and upselling, oversee complex client escalations, and ensure exceptional account performance. You will also support the Head of Account Management in executing regional and global strategies to enhance client engagement and deliver outstanding service.

What You’ll Be Doing

• Own, manage, and grow a portfolio of accounts across Egypt and additional assigned regions
• Lead, coach, and mentor a team of Junior Account Managers handling small global accounts
• Develop and execute cross-sell and up-sell strategies to increase revenue
• Conduct coaching sessions, pipeline reviews, and provide ongoing performance feedback
• Monitor account health, usage patterns, and collaborate with the Revenue Growth Analyst for insights
• Act as the escalation point for high-risk or complex client issues
• Ensure team KPIs are achieved across retention, engagement, adoption, and revenue targets
• Work closely with Sales, Customer Success, and Product teams to align on client growth and satisfaction
  
  

What You Bring

• Bachelor’s degree in Business, Sales, Marketing, IT, or a related field
• 4–6 years of experience in Account Management, Customer Success, or client-facing roles
• Minimum 2 years in a leadership or supervisory role
• Proven track record in revenue growth, retention, and cross/upselling
• Experience managing enterprise-level accounts is highly preferred
• Proficiency in CRM systems (HubSpot, Salesforce, or similar)
• Strong analytical skills to interpret account health, data trends, and revenue insights
• Understanding of SaaS, cloud technologies, or contact center solutions
• Excellent communication, leadership, and stakeholder management skills
• Strong follow-up discipline, customer-centric mindset, and problem-solving abilities
• Ability to manage pressure, handle escalations, and drive team performance
• English is mandatory; French is a significant advantage
  
  

Why Join ZIWO

• Competitive salary and comprehensive benefits
• Opportunity to lead and grow a high-performing account management team
• Be part of a fast-paced, innovative SaaS company reshaping customer communication in the MENA region
• Cross-functional exposure working closely with Sales, CS, and Product teams
• Clear leadership career pathway and continuous learning opportunities
• Salaries paid in USD
  
  

ZIWO is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.