Account Manager

WELCOME TO BASF

We are the world's leading chemical company because we offer intelligent solutions for our customers and for a sustainable future. We link and develop people with diverse talents all over the world. For you, this means a variety of ways to advance. Not only your performance, but also your personality matter to us. At BASF, careers develop from opportunities.

BASF’s regional division EMEA Europe, Middle East, Emerging Europe and Africa. BASF operates in more than 50 countries in the region. For BASF the EMEA region is our most important market.

WHAT YOU CAN EXPECT

• Permanent contact person for the customer (according to prioritization) in commercial and technical matters, including operational responsibility
• Prepares customer visits, conducts sales negotiations including preparation of contracts, prepares customer presentations
• Analyses decision-making structures and arranges business-promoting contacts at different hierarchical levels (customer relationship management)
• Identifies potential (incl. cross-selling) and ensures optimal market exploitation with existing and new customers
• Ensuring the necessary technical support of the customer
• Proposal of and participation in joint projects, e.g. development projects with customers, logistics concepts

Price Management

• Participates in the price positioning of the products
• Agrees on customer prices in the sense of result optimization (DB1) on the basis of customer income statements within the framework of the agreed price lists

Customer/Market Concepts

• Advises and participates in the implementation of regional customer and industry strategies as well as in the creation and updating of sales and customer concepts, if necessary. as a team leader for regionally active customers

Planning and Target Agreement Processes

• Creates sales/revenue budgets in the appropriate planning systems and tracks target achievement
• Participates in the rolling sales forecast (APO) for the customer base served, ensures high forecast accuracy

Information Management / Reporting / Innovation

• Systematic procurement and evaluation of relevant market, customer and competitor data as well as their maintenance in the market information systems.
• Ensures the flow of information through ongoing reporting and monthly reporting
• Participation in the innovation management process (ideation, evaluation, etc.)

Customer Satisfaction / Retention

• Ensures the rapid settlement of complaints within the framework of the non-conformance management process together with the customer service employee and Aweta.
• Participates in customer satisfaction analyses.
• Presents e-business and logistics solutions. Ensures their implementation and promotes their use by the customer"

WHAT YOU OFFER

• University degree, preferably in Chemical Engineering or Chemistry – Master’s degree is an asset
• Fluent in English
• Minimum 5 years of experience, preferably in multi-national chemical companies
• Good level of knowledge on SAP and MS Office applications
• Able to effectively communicate with internal and external stakeholders

Diversity is our greatest strength!

Become a part of our winning formula for success and develop the future with us - in a global team that embraces inclusion and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.