Account Manager

Job Objective

Your role as an Account Manager is to create long-term, trusting relationships with our Small and Medium-sized Business customers and actively seek new sales opportunities. You will also lead generation, cold calls, research, present & promote our services and solutions.

The primary focus will be on meeting with clients and resellers, sending offers, closing deals, handling the onboarding process, monitoring the clients' transactions.

Main Tasks

• Develop, drive, and manage sales activities to increase revenues and direct margin in the Enterprise field that supports and exceeds forecasts.
• Act as the single point of contact for clients, manage change requests and customer queries, and maintain a strong, long-lasting client relationship.
• Collaborate the project plan setting with MontyPay’s team members and Client side for the solution implementation.
• Handle day-to-day sales & buying activities with strong sales focus on specific destinations.
• Attend events to network with relevant stakeholders, gain industry insight, and represent the Business Unit in the marketplace.
• Prepare reports on account status as assigned by top management.
• Assist with challenging client requests or issue escalations as needed.
• Perform market research to collect data on the target audience and collaborate with the direct line manager to analyze and interpret the findings.
• Conduct daily sales reports and provide them to the direct line manager.
• Conduct occasional outdoor sales by meeting customers outside the office.
• Prospect and perform cold calling to potential merchants via phone or email to present payment solutions.
• Assist in preparing agreements, contracts, and onboarding documents.
• Propose additional services to existing or potential clients.
• Promote MontyPay’s single-platform solution to KSA merchants with international presence, allowing them to manage payments across KSA and other countries seamlessly
• Promote MontyPay’s full-stack e-commerce solution, from website development to payment gateway integration.
• Identify opportunities to upsell additional services, such as analytics, System white label, fraud protection tools or other consultancy in marketing, legal and compliance.
• Track competitor’s new product, research their features, and share findings with the product team for assessment.

Qualifications

• Bachelor’s Degree in Business Administration or any related field.
• 2+ Years of experience as an Account Manager, Sales Account Manager, or any similar role for a payment gateway provider.
• Experience in payment gateways and e-commerce is a must
• Good knowledge in selling to key decision makers, stakeholders, and influencers.
• Ability to represent Monty Pay services with a high degree of professionalism.
• Experience in B2B account management, preferably in fintech, banking, or e-commerce.
• Ability to identify cross-selling and upselling opportunities (e.g., multi-country operations, full e-commerce solutions).
• Experience in managing key accounts and long-term client relationships.
• Adaptable to a fast-changing fintech environment.
• Strong organization and time management skills to handle multiple clients and projects.
• Good knowledge of CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office Suite.
• Experience delivering client-focused solutions to customer needs.
• Good time management and problem-solving skills.
• Good negotiation and presentation skills.
• Exceptional interpersonal skills, written and verbal communication.
• Enthusiastic team player with a strong drive to create positive and dynamic work environment.