Objectives of this role
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Serve as the main point of contact in all matters related to client concerns and needs
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Build and strengthen client relationships to achieve long-term partnerships
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Maintain accurate client records, keeping track of any contract updates and renewals
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Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
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Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Responsibilities
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Handle inquiries and requests from customers and address their needs
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Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
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Meet regularly with other team members to discuss progress and find new ways to improve business
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Generate progress reports for clients and senior leaders within the organization
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Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Required skills and qualifications
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Professional experience in a sales or customer service role
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Ability to multitask and juggle several responsibilities simultaneously.
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Strong written and verbal communication skills
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Excellent organizational skills and attention to detail
Preferred skills and qualifications
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Proven track record of meeting or exceeding quotas and receiving positive customer feedback