Account Manager

Role Overview: The Account Manager for Marketing and Branding is responsible for creating and maintaining strong client relationships, ensuring alignment between promotional strategies and overall business objectives. The role requires direct communication with clients, managing agency resources, and overseeing projects from inception to completion. As the day-to-day point of contact, the Account Manager ensures exceptional service and facilitates communication between clients and internal teams.

Key Responsibilities include, but not limited to:

1. Client Liaison & Management:

o Meet and liaise with clients to discuss their advertising needs and requirements.

o Establish and maintain regular communication with clients at a senior level to ensure satisfaction and alignment with campaign objectives.

o Organize client feedback and communicate it effectively to internal teams.

2. Campaign Management:

o Oversee the day-to-day management of clients' marketing and advertising campaigns to ensure they are on track.

o Collaborate with agency colleagues to develop advertising campaigns that meet the client’s brief and budget.

o Present campaign ideas, strategies, and budgets to clients alongside the Account Manager or Client Servicing Manager.

3. Leadership & Team Coordination:

o Provide proactive leadership to the team, encouraging optimal performance.

o Work closely with the Account Manager to brief the operations team (media, creative, and research staff) on campaign objectives.

o Ensure the alignment of marketing strategies with the client’s business goals through effective internal coordination.

4. Reporting & Performance Tracking:

o Generate accurate reports on campaign activities, including status updates, progress sheets, and adherence to goals.

o Monitor the effectiveness of campaigns and provide actionable insights for optimization.

o Prepare and present client reports, ensuring all progress is documented and communicated efficiently.

5. Budget and Financial Management:

o Manage online and offline campaign budgets and ensure costs are controlled.

o Handle invoicing for clients, ensuring transparency and accuracy.

o Ensure the financial aspects of campaigns are managed in line with client agreements and company standards.

6. Creative & Approval Process:

o Present creative work to clients for approval, ensuring it aligns with their requirements and objectives.

o Work with clients to modify creative materials as needed, ensuring their satisfaction.

o Copyright Arabic and English

7. Business Development & New Business Pitches:

o Participate in "pitches" alongside other agency staff to secure new business and expand client portfolios.

8. Administrative & Operational Support:

o Undertake administrative tasks related to client accounts and campaigns.

o Organize and attend meetings to ensure the smooth execution of online and offline campaigns and foster strong relationships.

Knowledge & Skills Requirements:

1. Communication Skills:

o Excellent written and oral communication skills to ensure clear and effective client interaction.

o Professional verbal and written communication skills, especially when presenting to clients.

2. Team Management:

o Strong team management capabilities with the ability to work as an authoritative figure in a busy team environment.

3. Educational Qualifications:

o Bachelor’s degree or master’s degree in management, Marketing, or Advertising.

4. Interpersonal Skills:

o Strong interpersonal and communication skills, allowing for effective collaboration with both clients and internal teams.

5. Advertising Knowledge:

o Knowledge of advertising and sales promotion techniques to create compelling campaigns that meet client objectives.

6. IT Proficiency:

o Professional knowledge of Microsoft Office tools (Word, Excel, PowerPoint, Outlook) to manage reports, presentations, and communication.

Job Type: Full-time