Account Manager

JOB_REQUIREMENTS

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Key accountabilities

Serve as a lead point of contact for merchants on all account management activities
Take ownership of assigned accounts, support merchant onboarding and training, and help drive SaaS platform adoption
Optimize listing content and availability competitiveness on the marketplace to maximize conversions
Effectively analyze reports, and execute plans on increasing monetized revenue generated from existing accounts
Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn
Ensure positive merchant experience through effective communication, swift resolution of merchant inquiries and requests, sound decision making and problem-solving.
Contribute to the development of new product features by collating merchant feedback received
Identify up-sell and cross-sell opportunities and collaborate with sales to create additional value for merchants

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