Account Manager

Agency Management Advisor:

Responsibilities

Host Management

• Recruit, train, and manage contracted local hosts to increase quantity and engagement.

• Monitor host performance to ensure compliance and reduce violations.

• Support hosts in improving streaming skills and audience interaction to drive revenue growth.

• Develop host growth plans, track streaming data, and provide performance feedback.

Agency Management

• Maintain and expand relationships with local agencies to support host recruitment and management.

• Regularly evaluate agency performance and provide strategic and resource support.

• Motivate and train agencies to improve contribution and engagement.

• Act as a communication bridge between agencies and the company to ensure compliance and policy implementation.

Event Operation

• Plan and execute localized online/offline events to increase user engagement and retention.

• Create innovative activities based on festivals, local culture, and trending topics to enhance platform atmosphere.

• Collaborate with the marketing team to boost event exposure and user conversion.

• Monitor event data, analyze outcomes, and optimize future activities.

Requirements

• Bachelor’s degree or above in Marketing, Media, Internet, or related fields preferred.

• Familiar with livestreaming/short video/social media industry, with relevant operation or management experience.

• Strong communication and coordination skills with cross-cultural communication ability.

• Data-driven mindset, capable of identifying problems and proposing optimization strategies.

• Fluent in English; proficiency in Urdu/local languages is a plus.

Core Competencies

• Execution: Ability to efficiently implement and drive host, agency, and event strategies.

• Innovation: Strong creativity in event planning, integrating local culture into activities.

• Accountability: Responsible for performance and team goals, able to work under pressure.

• Analytical Thinking: Data-driven approach to review performance and optimize strategies.

User Management Advisor:

Key Responsibilities:

1. VIP User Management:

- Enhance VIP user satisfaction, engagement, and loyalty.

- Develop and implement incentive strategies tailored to the Pakistan market to boost user retention and conversion.

- Exhibit strong execution skills to achieve measurable targets in user activity, retention, and revenue growth.

2. Data Analysis:

- Utilize tools like Excel and SQL to analyze user behavior and transaction data, driving data-informed operational strategies.

- Extract key insights from data to identify and address user recharge obstacles, adjusting tactics swiftly.

3. Event Planning & Execution:

- Organize a minimum of three innovative and engaging online events each quarter aimed at increasing VIP participation.

- Manage the entire event lifecycle, from planning through execution to post-event evaluation, while overcoming challenges such as resource limitations and low user engagement.

4. User Needs & Service Management:

- Conduct regular monthly surveys to understand user needs and behaviors, optimizing user experience and product features accordingly.

- Provide effective customer service solutions to ensure high levels of satisfaction and loyalty among VIP users.

Job Requirements:

1. Education & Language:

- Bachelor’s degree or higher, preferably in STEM fields such as Mathematics, Engineering, Computer Science, or Statistics.

- Proficiency in English with strong cross-team communication skills and multicultural adaptability.

2. Data & Logic Skills:

- Proficiency in data analysis tools (Excel, SQL, etc.), with the ability to develop data-driven operational strategies.

- Strong logical thinking and problem-solving skills, capable of making quick decisions in complex environments.

3. Execution & Career Ambition:

- High execution capability and accountability, with a proven track record of meeting or exceeding goals, particularly in managing low user engagement.

- Clear career ambition in user operations and management, with a desire to drive innovation and achieve outstanding results.

4. User Operations & Customer Service Experience:

- Extensive experience in user operations and customer service, especially in handling high-value VIP user needs.

- Ability to efficiently manage user relationships, quickly address and resolve user issues, and optimize processes to enhance satisfaction and retention.