Account Manager

The role

As an Account Manager at Qlub, you will play a key role in managing relationships with our clients, ensuring their success on the platform, and driving adoption of Qlub s products and features. You will work closely with cross-functional teams and client stakeholders to maximize value for both our customers and Qlub.

What you ll be doing

• Client Relationship Management: Build and strengthen relationships with Qlub s clients, ensuring satisfaction and long-term partnerships.

• Growth & Retention: Support strategies that drive adoption, upselling, and retention to ensure ongoing revenue growth.

• Feature Adoption: Help clients successfully adopt new features and products, gather feedback, and share insights with the product team.

• Stakeholder Engagement: Engage with client stakeholders to align on goals, priorities, and opportunities for growth.

• Process & Efficiency: Follow account management best practices, use CRM tools effectively, and contribute ideas for improving customer experience.

• Cross-Functional Collaboration: Partner with Product, Sales, and Customer Success teams to deliver a seamless customer journey and quick issue resolution.

• Market Insights: Stay informed on industry trends and competitor strategies to provide valuable client recommendations.