Account Manager

Who we are:

At Global Blue , we firmly believe that enhancing the shopping experience drives performance.

Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.

As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.

Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.

Together, we innovate, create, and strive towards a brighter future for the businesses we serve.

With Global Blue, enjoy the journey.

What you will do. A glimpse in your role:

You will join the local sales organization and play a key role in developing and expanding our customer portfolio . This includes both growing business with existing retailers and acquiring new customers , in line with targets defined by the Country Manager.

You will be responsible for achieving sales results , aligning commercial strategy with your line manager, and leading negotiations with partners. Working closely with retailers and store teams, you will strengthen long‑term partnerships, ensure excellent collaboration, and drive sustainable business growth.

Every action has an impact. You will make a difference here if:

• Manage and visit your assigned portfolio
• Deliver Net Turnover and other sales targets, taking corrective action when results deviate
• Achieve Refund Ratio, Hit Rate, and additional KPIs with proactive adjustments
• Define merchant contract conditions within provided guidelines
• Enhance merchant knowledge and expertise regarding our services
• Maximize TFS business (IR and RR management)
• Document all merchant information and activities in CRM
• Analyze business statistics and translate insights into actions
• Execute action plans and store visits aligned with segmentation models
• Control receivables to minimize bad‑debt exposure
• Deliver store‑level activities agreed with merchant HQ
• Maintain accurate CRM documentation across all interactions

Key competencies to empower your journey. You'll drive towards success if:

• Customer Service Orientation
• Adaptability and Flexibility
• Industry Knowledge
• Financial Acumen
• Attention to Detail

Skills

• Self‑motivated, customer‑focused, and target‑driven
• Strong relationship‑building and account management
• Negotiation skills
• Ability to sell the full product portfolio
• Priority planning
• Problem‑solving mindset
• Proficiency in MS Office
• Hunting mentality

Qualifications & Requirements

• University degree
• 2–3 years of sales experience
• Strong results orientation and genuine sales talent
• Fluent English and Arabic (mandatory)
• French is an asset

Together, we go further:

At Global Blue, you’ll enjoy:

• Be part of a large international multicultural company with career opportunities abroad.
• Flexible Work Environment: balanced work remotely and from our offices.
• Training & Development: Access to ongoing training and professional development resources.

At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.

Feels like you? Explore further!

Let’s write the future together: Apply now!

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