Account Manager

At Edge, we’re on a mission to eliminate geographic borders as barriers to full-time employment and fair wages. We’re creating a global HR platform ecosystem that seamlessly connects exceptional talent worldwide with North American businesses that need to fill positions. By making hiring globally easier than hiring locally, we provide businesses access to a broader talent pool and accelerate their hiring process. Spread across four continents, we’re a global team disrupting the norms of how people can work together.

About the role

The SMB Account Manager owns the post‑sales relationship for a portfolio of small‑to‑mid‑sized clients. This role focuses on upsell, generating revenue, growth strategies, customer experience, and partnership with CSM and Marketplace teams.

Key Responsibilities

Customer Relationship Management

- Manage a portfolio of SMB accounts with a strong focus on retention.

- Serve as the primary post‑sales partner.

- Conduct regular check‑ins and value‑driven reviews.

- Become an expert in customer workflows and goals.

Revenue Growth & Expansion

- Identify and qualify upsell opportunities.

- Partner with Marketplace to ensure timely sourcing.

- Build SMB expansion plans with clear seat targets.

- Maintain an accurate expansion pipeline.

Customer Experience & Service Delivery

- Monitor talent performance and collaborate with CSMs.

- Identify risks early and resolve issues quickly.

- Ensure a high‑quality, professional customer experience.

Operational Excellence

- Maintain accurate Salesforce account data.

- Use customer insights to inform strategies.

- Collaborate cross‑functionally with Sales, CSM, Marketplace, Finance, Product.

- Follow all onboarding, billing, and compliance protocols.

Success Metrics

- Consistent seat growth

- Strong forecasting accuracy

- Fast response and issue resolution

- Strong collaboration across teams

Qualifications

- 2–4+ years in Account Management or Customer Success.

- Experience in healthcare, dental, staffing, or SaaS is a plus.

- Strong communication and relationship‑building skills.

- Ability to manage high‑volume accounts.

- Highly organized and data‑driven.

Who Thrives Here

- Customer‑obsessed professionals.

- Fast movers who handle ambiguity well.

- People passionate about growth.

- Individuals who want to scale with Edge.

Why Join Edge?

Edge is at a pivotal growth point, and this role offers the rare opportunity to shape the future of global employment. Here, your work directly impacts our growth trajectory, empowers businesses, and creates global employment opportunities. We’re not just offering a job; we’re inviting you to be part of a revolution. Ready to leave a global footprint and change lives? Edge is where your vision can become our reality.

Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.