Account Manager

What We Do:

Digital Ignite is a leader in AI-powered advertising in Charleston, SC. We combine

technology, creative strategies, and advanced digital tactics to deliver impactful results

for our clients in verticals such as travel, sports & entertainment, retail, B2B & more. We

are a trusted omni-channel agency partner, known for solving problems holistically by

focusing on business outcomes not just campaign KPIs.

What You’ll Do With Us:

The Account Manager is the strategic bridge between Digital Ignite’s clients and

our internal execution teams. While the Media Strategist executes the technical

buy, the Account Manager owns the Client Relationship, Strategy Translation, and

Retention. This role is responsible for understanding the client's business goals

and translating them into clear, actionable briefs for the Media and Creative teams.

Reporting to the Director of Account Services, the Account Manager champions

Collaboration and Enthusiasm to ensure campaigns aren't just \"running,\" but are

actively solving business problems and driving growth.

What You’ll Be Measured On:

contact and trusted advisor for a dedicated portfolio. Translate complex

business objectives into clear, actionable media and creative briefs while

leading proactive communication to keep clients informed and confident.

manage timelines to ensure launch dates are hit, and enforce scope fidelity.

You will coordinate with clients to acquire necessary assets and protect the

internal team from scope creep while maintaining high client satisfaction.

the business story. Present reports to clients that interpret metrics (CTR,

ROAS) into tangible business insights (Revenue, Market Share) and own

the \"wins and misses\" with transparency and a plan of action.

propose new channels or tactics for upsells. Foster collaboration between

Media, Creative, and the Client to ensure the \"left hand knows what the right

hand is doing\" to drive renewal and retention.

What You’ve Done Before:

marketing role (Account Management or Client Services).

(Paid Social, SEM, Programmatic) and know how to read performance data

to tell a strategic story.

to non-technical stakeholders and write clear, concise project briefs.

exposure to CRM platforms like Salesforce is a plus.

growing accounts through strategic relationship building.

timelines simultaneously without missing a beat.

Why You'll Love Working at Digital Ignite

accountability, enthusiasm, resilience, and collaboration.

creative problem-solves even when you didn’t come up with solution

commitment to delivering high-quality work

while maintaining flexibility & autonomy on work from home days