Account Manager (B2B)

Account Manager (B2B) — Job Description

Overview

We are seeking an experienced B2B Account Manager to own relationships with business customers, drive retention and growth, and serve as the primary point of contact between clients and internal teams. The role balances strategic account planning, tactical execution, and cross-functional coordination.

Key Responsibilities

• Client Relationship Management: Build and maintain trusted, long-term relationships with assigned business accounts; act as main point of contact.
• Account Growth: Identify upsell/cross-sell opportunities, develop account plans, and execute initiatives to expand revenue and share of wallet.
• Retention &* Renewals:* Drive contract renewals and minimize churn through proactive engagement, performance reviews, and value realization.
• Onboarding &* Implementation:* Coordinate onboarding, product implementation, and training with internal teams to ensure successful client adoption.
• Strategic Planning: Create and maintain account strategies, quarterly business reviews (QBRs), and roadmaps aligned with client objectives.
• Performance Monitoring: Track account health metrics, usage, satisfaction scores, and KPIs; surface risks and mitigation plans.
• Cross-functional Coordination: Partner with Sales, Customer Success, Product, Support, and Finance to resolve issues and deliver client needs.
• Contract &* Pricing Negotiation:* Support or lead commercial negotiations, renewals, and amendments in line with company policies.
• Reporting &* Forecasting:* Maintain accurate account forecasts and pipeline in the CRM; report progress against targets.
• Market &* Customer Feedback:* Capture customer insights and advocate for product improvements and new offerings.

Qualifications

• 3+ years of B2B account management, customer success, or enterprise sales experience (industry-dependent).
• Proven track record of managing mid-market or enterprise accounts and achieving growth/retention targets.
• Strong communication, negotiation, and relationship-building skills.
• Comfortable with consultative selling and strategic account planning.
• Experience with CRM systems (e.g., Salesforce, HubSpot) and common collaboration tools.
• Analytical skills: ability to interpret usage/financial metrics and translate into recommendations.
• Bachelor’s degree in Business, Marketing, or related field (or equivalent experience).

Preferred

• Experience in [industry-specific product area — e.g., SaaS, cybersecurity, manufacturing].
• Experience managing multi-stakeholder, complex accounts and enterprise procurement cycles.
• Familiarity with contract terms, SLAs, and legal/commercial processes.

Pay: QAR67.21 - QAR145.24 per hour

Work Location: In person